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This was the first hotel I've been to that was so strict with their check in time. I arrived at 2pm (thinking it was 3pm since there was a time change) and was told no early check ins during busy season (this was mid-April). I came back less than an hour later and waited in line with other guests staring at the clock to change to 3pm (even though the staff could see us waiting and didn't seem preoccupied with any other tasks). When it was my turn, I was told that my room wasn't ready yet and I had to wait again for almost another hour (with little remorse). Another unfortunate incident occurred in the middle of the night when the fire alarm went off with piercing shrieks. When I went to the front desk to inquire if we should be worried, the staff barely acknowledged the group of us waiting (as she was on the phone addressing the situation). It took a while for her to even say "false alarm" without providing any explanation. The alarm went off for at least 10 minutes. The morning of check out (but before check out time), I already had housekeeping knocking and trying to get into my room a couple of times. Luckily, the latch on the door was on! The only positive experiences I had included the welcome peanut butter cookies at the front desk and the high pressure in their showers. Overall, decent location for local sights, but it's an older hotel. I would recommend staying somewhere else within the same price point due to lack of customer service.

Loved our stay at Jacob Lake Inn. Will stay here again!