6/10 Okay
Brittany
Traveled with family and small children
Dec 29, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived the young lady was amazing, however I found out there is no restaurant onsite which was upsetting. Then the room I go in was shocking the condition, the bed fell apart on me from 1 touch and the plug was sparking. So I ask for a different room. The lady was amazing and helped me switch rooms. I was happy, the only thing was the tv didn't work and with young kids, and a promised movie night this was a big issue for our vacation. I called my husband to see if he could help me, the tv was from the 90s, I told my husband I don't know what to do, I don't want to bother her again. However I called her up, asked her if there was a special trick for the tv, she felt bad and moved us to a third room, this time a lovely sweet and my kids are happy and they enjoyed their movie night! The young lady at the front desk saved our night, and helped this mother keep her sanity lol. The place is under new owner ship and they are working out the old and fixing the broken. Give them time and help them out! They can only go up from here! Customer service saved this review, and kept me from getting too stressed about the situation! Thank you
Brittany
Stayed 1 night in Dec 2024