The Waves Tulum in Tulum | Best Rates & Deals on Orbitz

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Hotel with 4 outdoor swimming pools, near Tulum National Park

VIP Access

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Dates

March 2025

April 2025

Deluxe One Bedroom Apartment Private plunge Pool | Terrace/patio

Deluxe Studio With Private Plunge Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pet friendly
Pool

Explore the area

Avenida Kukulkan, Region 1, Mz. 32, Lt. 1, La Veleta, Tulum, QROO, 77760

Dos Aguas Park
‪11 min walk‬
Hospital de Tulum
‪11 min walk‬
Tulum National Park
‪4 min drive‬
Tulum, Quintana Roo (TUY)
‪13 min drive‬

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Room options

Deluxe Studio With Large Balcony

667 sq ft
Sleeps 4
2 Twin Beds and 1 Large Twin Sofa Bed

Deluxe Penthouse Studio Rooftop Pool

872 sq ft
Sleeps 3
1 Queen Bed OR 1 Large Twin Sofa Bed

Deluxe Penthouse Apartment With Rooftop Pool

1302 sq ft
Sleeps 6
2 King Beds and 1 Large Twin Sofa Bed

Deluxe Studio With Private Plunge Pool

538 sq ft
Sleeps 3
1 King Bed OR 1 Large Twin Sofa Bed

Deluxe Large Penthouse Apartment Rooftop Pool

1539 sq ft
Sleeps 6
1 King Bed, 1 Queen Bed and 1 Large Twin Sofa Bed

Signature Studio Private Plunge Pool

398 sq ft
Sleeps 2
1 King Bed

Signature Studio With Balcony

334 sq ft
Sleeps 2
1 King Bed

Deluxe One Bedroom Apartment Private plunge Pool

775 sq ft
Sleeps 4
1 King Bed and 1 Large Twin Sofa Bed

Similar properties

Pool
Free WiFi
Restaurant
Air conditioning

per night

$96 total

includes taxes & fees

Mar 12 - Mar 13

About the neighborhood

Tulum

The Waves Tulum places you within a leisurely stroll of Dos Aguas Park and Hospital de Tulum. This 98-room, 4-star hotel welcomes guests with 4 outdoor pools, a full-service spa, and free in-room WiFi.

What's nearby

Tulum National Park - 4 min drive
Tulum Mayan Ruins - 7 min drive
Tulum Beach - 10 min drive
Las Palmas Public Beach - 52 min drive
Playa Paraiso - 70 min drive

Getting around

Tulum Intl. Airport (TQO) - 49 min drive

Restaurants

‪Burrito Amor - ‬11 min walk
‪Sukhothai - ‬11 min walk
‪El Camello Jr - ‬12 min walk
‪La Consentida - ‬11 min walk
‪Taqueria el Sabor Mexicano - ‬11 min walk

About this property

The Waves Tulum

Hotel with 4 outdoor swimming pools, near Tulum National Park

Guests of The Waves Tulum have access to a full-service spa, 4 outdoor pools, and a children's pool. You'll find limited parking. The 24-hour front desk has staff standing by to help with concierge services and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include a gym, 2 hot tubs, and a sauna.

Guests can expect free WiFi and 42-inch Smart TVs with digital channels. Beds sport down comforters and bathrooms offer hair dryers. Balconies or patios, stovetops, and safes are also standard. Change of towels is available on request.

4 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Limited onsite parking
Wheelchair-accessible parking and van parking available
Onsite parking options include a garage

Food and drink

Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 17 for adults and USD 7 for children

Things to do

2 spa tubs
4 outdoor pools
Bicycle rentals
Children's pool
Designer stores
Full-service spa
Gym
Sauna
Steam room

Family friendly

4 outdoor pools
Children's pool
Pool toys

Conveniences

24-hour front desk
Guidebooks
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Tour and ticket assistance

Outdoors

Garden
Pool loungers

Full-service spa

3 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
In-room massages
Outdoor treatment areas
Prenatal massages
Reflexology
Sports massages
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

At least 80% of food locally-sourced
Built in 2021
Designated smoking areas
Humane treatment of captive wild animals
Locally-owned and organized tours and activities
Renovated entire property - October 2022
Traditional architecture
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Down comforter
Hypo-allergenic bedding

Bathroom

Hair dryer
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

42-inch smart TV with digital channels
Streaming services

Food and drink

Blender
Chef service
Cookware, dishware, and utensils
Limited room service
Restaurant dining guides
Stovetop
Toaster
Wet bar

Air conditioning
Electrical adapters
Energy-saving switches in guestrooms
Iron/ironing board
Phone
Printer
Reusable coffee/tea filters
Safe
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property welcomes pets for free
Dogs only
Pets may not be left unsupervised
Food and water bowls are available
Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for full breakfast: approximately USD 17 for adults and USD 7 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses a grey water recycling system

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
This property uses a grey water recycling system.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
No cribs or infant beds are available.

Property is also known as

THE WAVES TULUM Hotel

THE WAVES TULUM Tulum

THE WAVES TULUM Hotel Tulum

Frequently asked questions

Is free cancellation available at The Waves Tulum?

The Waves Tulum offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What can I see near The Waves Tulum?

This hotel is located in Tulum within a short 11-minute walk of Dos Aguas Park. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

Is there parking available at The Waves Tulum?

Yes, there is accessible parking and bicycle parking available.

Is there a spa at The Waves Tulum?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, hydrotherapy, and couples treatments.

Does The Waves Tulum feature a casino on the premises?

No, The Waves Tulum doesn't have a casino.

Is there an indoor pool at The Waves Tulum?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools and 2 hot tubs.

Is The Waves Tulum good for couples?

There are many amenities for couples at this hotel, including in-room massages and access to a chef as well as 4 outdoor pools.

Are there hot tubs at The Waves Tulum?

Yes, this hotel has 2 spa tubs.

Does The Waves Tulum have a restaurant that serves breakfast?

The Waves Tulum offers a full breakfast each morning for a surcharge though there is no restaurant.

Does The Waves Tulum allow pets to stay free of charge?

Yes, dogs stay free at The Waves Tulum and the property also provides food and water bowls.

Does The Waves Tulum have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from The Waves Tulum?

The closest major airport to The Waves Tulum is Tulum Intl. Airport (TQO), which is 24.9 mi away (49 minutes by car).

Are there rooms with balconies at The Waves Tulum?

Yes, every guestroom at The Waves Tulum comes with a balcony with some featuring pool views.

The Waves Tulum Reviews

8.2

Very Good

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

John

Nov 27, 2024

Liked: Cleanliness

Stayed 6 nights in Nov 2024

4/10 Poor

Athena Alexandria

Traveled with partner

Nov 25, 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

Friendly staff. No hand or face towels at all just two bath towels. Breakfast is brought to you and it’s okay. No pool bar no restaurant. Pools are not clean only the rooftop pool is clean due to no trees hanging over it. Close to authentic Tulum and strip.

Stayed 3 nights in Nov 2024

6/10 Okay

Krystal

Nov 24, 2024

Stayed 6 nights in Oct 2024

6/10 Okay

Brittany

Nov 21, 2024

Disliked: Cleanliness, amenities

The property definitely didn’t have everything it said internet was horrible and the lights went out a few times

Stayed 3 nights in Nov 2024

10/10 Excellent

Michelle

Traveled with partner

Nov 20, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Rooms are super cute! Was a little disappointed by the size of the outside “jacuzzi” that didn’t even get hot. The room service was alright but the vibes of the overall hotel were good.

Stayed 3 nights in Jul 2024

4/10 Poor

shalom, Brooklyn

Traveled with family and small children

Nov 20, 2024

Liked: Staff & service

Disliked: Cleanliness, amenities

The property managed by 2 different company that are fighting between of them , so there are many problems that affect who stays there. Very disappointed!

Stayed 2 nights in Nov 2024

2/10 Terrible

Maribel

Nov 20, 2024

Stayed 1 night in Oct 2024

10/10 Excellent

James

Nov 19, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful stay at The Waves Tulum. The beds are very comfortable, the air-conditioning was cold and the WiFi was strong. I would definitely stay here again during my next vacation to Tulum.

Stayed 27 nights in Oct 2024

8/10 Good

Alexis

Traveled with partner

Nov 19, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Waves is a beautiful resort - clean with great amenities and wonderful staff. We especially enjoyed the pool and the spa area... I had one of the best massages of my life! Regarding our room, it was clean and well kept, and we really enjoyed the tub on our balcony. The shower was great too. Our biggest issue was with with the toilet seat that wouldn't stay on. Also more towels would've been appreciated. Wifi throughout the facility was quite spotty for us. Overall, a great stay - 4/5!

Stayed 4 nights in Nov 2024

10/10 Excellent

David

Traveled with group, Traveled with partner, Traveled with pets

Nov 18, 2024

Liked: Cleanliness, staff & service

Excellent price. Friendly and helpful staff. Beautiful property. Pet friendly. The only disappointment was the long distance from the beach and tourist area. You need a car or taxi

Stayed 7 nights in Nov 2024

8/10 Good

NEREYDA, LEES SUMMIT

Nov 17, 2024

Liked: Staff & service

Stayed 10 nights in Sep 2024

10/10 Excellent

MIGUEL

Nov 8, 2024

Stayed 1 night in Oct 2024

10/10 Excellent

Juliene Baioni

Nov 8, 2024

Stayed 3 nights in Jun 2024

6/10 Okay

Destiney Jewel Tamara, Brooklyn

Traveled with group

Nov 7, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Staff is of no help property needs better up keeping and surrounding area for this property is horrible they also need to fix the road coming into the hotel absolutely terrible the restaurants and spa are never open. Breakfast is horrible and u have to wait hours! Would not recommend this place to anyone

Stayed 3 nights in Nov 2024

6/10 Okay

Emma

Traveled with group

Nov 7, 2024

Disliked: Staff & service

Disappointing stay

We stayed at The Waves recently and unfortunately had a mixed experience. While the hotel is relatively new (3 years old), it already shows signs of needing significant maintenance. Several issues detracted from our stay: missing amenities in the room (chairs, pool towels, bathmat, hand towels); a lack of cleanliness in the bathroom (dirty sink and faucet); and malfunctioning elevators. The pool area also showed signs of neglect, with broken sun loungers and a hanging, broken light fixture over the pool/balcony of our room. The hotel's location is quite far from the city center, making it inconvenient to walk, and the access road is difficult to navigate by car. Furthermore, services were limited during the off-season. Overall, while the hotel has potential, significant improvements are needed in cleanliness, maintenance, and amenities to justify the price.

Stayed 2 nights in Nov 2024

10/10 Excellent

Anna

Traveled with group

Nov 5, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Nov 2024

2/10 Terrible

Sophia Jasmine

Traveled with partner

Nov 3, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Inconsistency between workers. Filthy rooms. Restaurant not welcome to guest. Horrible experience overall.

4/10 Poor

Hector

Traveled with family

Oct 28, 2024

Liked: Cleanliness

Disliked: Property conditions & facilities

Llegamos y no sabiamos como entrar, no parecia la entrada a un edificio, era un cuadra que estaba todo inundado (no llovia) y parecia que el auto podia quedar atrapado, super oscuro y toda la zona es precaria, construcciones rotas y zona muy fea.

Stayed 1 night in Oct 2024

2/10 Terrible

Amram, Bronx

Traveled with group

Oct 26, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I communicated with hotel a day prior and no one told me they were fully booked so I child cancel and find another place. I got there at check in time only to be told room I booked is unavailable and have no rooms . With those features . They downgraded my room and told me they were going to switch my room and and give me meals to compensate . My room was never switched the next day and when asked about meal told me restaurants closed and don’t have that to give . A refund was suggested my one of the workers to reach out through Expedia and when I did so the told Expedia a lie and denied my refund . Horrible service and poor communication . Place is shutting down . I was not even giving paper work to sign nothing ..

6/10 Okay

Divina

Oct 24, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall, the property and the units are nice. Particularly for the price. The staff take very good care of the property and are friendly. The negatives are that you essentially have to go to the lobby to get any kind of assistance, the toilets clogged very easily, and the property does not provide wash cloths.

Stayed 4 nights in Oct 2024

10/10 Excellent

Javier

Oct 24, 2024

Stayed 4 nights in Sep 2024

6/10 Okay

Shalom

Business traveler

Oct 23, 2024

Disliked: Cleanliness, amenities

The access to the hotel was very bad, the access road was a lot of puddles of water and mud, not nice at all, I will not go there again

Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Oct 23, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

La estancia fue buena, creo que es importante mencionar que la calle para ingresar con auto la calle no está pavimentada y tiene importantes inundaciones, el estacionamiento no tiene vigilancia y está lleno de excremento de perro, la habitación está muy bien y cuenta con buen internet

Stayed 1 night in Oct 2024