The Waves Tulum in Tulum | Best Rates & Deals on Orbitz

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Hotel with 4 outdoor swimming pools, near Tulum National Park

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Dates

April 2025

May 2025

Deluxe Large Penthouse Apartment Rooftop Pool | Terrace/patio

Deluxe Large Penthouse Apartment Rooftop Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Overview
Rooms
Location
Policies

Very good

Popular amenities

Hot Tub
Pet friendly
Pool

Explore the area

Avenida Kukulkan, Region 1, Mz. 32, Lt. 1, La Veleta, Tulum, QROO, 77760

Tulum National Park
‪4 min drive‬
Tulum Mayan Ruins
‪7 min drive‬
Playa Paraiso
‪70 min drive‬
Tulum Intl. Airport (TQO)
‪49 min drive‬

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Room options

Deluxe Studio With Large Balcony

667 sq ft
Sleeps 4
2 Twin Beds and 1 Large Twin Sofa Bed

Deluxe Penthouse Studio Rooftop Pool

872 sq ft
Sleeps 3
1 Queen Bed OR 1 Large Twin Sofa Bed

Deluxe Penthouse Apartment With Rooftop Pool

1302 sq ft
Sleeps 6
2 King Beds and 1 Large Twin Sofa Bed

Deluxe Studio With Private Plunge Pool

538 sq ft
Sleeps 3
1 King Bed OR 1 Large Twin Sofa Bed

Deluxe Large Penthouse Apartment Rooftop Pool

1539 sq ft
Sleeps 6
1 King Bed, 1 Queen Bed and 1 Large Twin Sofa Bed

Signature Studio Private Plunge Pool

398 sq ft
Sleeps 2
1 King Bed

Signature Studio With Balcony

334 sq ft
Sleeps 2
1 King Bed

Deluxe One Bedroom Apartment Private plunge Pool

775 sq ft
Sleeps 4
1 King Bed and 1 Large Twin Sofa Bed

About the neighborhood

Tulum

The Waves Tulum places you within a leisurely stroll of Dos Aguas Park and Hospital de Tulum. This 98-room, 4-star hotel welcomes guests with 4 outdoor pools, a full-service spa, and free in-room WiFi.

What's nearby

Tulum National Park - 4 min drive - 1.8 miles
Tulum Mayan Ruins - 7 min drive - 3.0 miles
Tulum Beach - 10 min drive - 3.1 miles
Las Palmas Public Beach - 52 min drive - 3.7 miles
Playa Paraiso - 70 min drive - 4.2 miles

Getting around

Tulum Intl. Airport (TQO) - 49 min drive

Restaurants

‪Burrito Amor - ‬11 min walk
‪Sukhothai - ‬11 min walk
‪El Camello Jr - ‬12 min walk
‪La Consentida - ‬11 min walk
‪Taqueria el Sabor Mexicano - ‬11 min walk

About this property

The Waves Tulum

Hotel with 4 outdoor swimming pools, near Tulum National Park

Guests of The Waves Tulum have access to a full-service spa, 4 outdoor pools, and a children's pool. You'll find limited parking. The 24-hour front desk has staff standing by to help with tours/tickets and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include a gym, 2 hot tubs, and a sauna.

Guests can expect free WiFi and 42-inch Smart TVs with digital channels. Beds sport down comforters and bathrooms offer hair dryers. Balconies or patios, stovetops, and safes are also standard. Change of towels is available on request.

4 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Languages

English, Spanish

Similar properties

Pool
Free WiFi
Restaurant
Air conditioning

includes taxes & fees

$68 per night

May 2 - May 3

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: WiFi (surcharge); wired internet (surcharge)

Parking and transportation

Limited onsite parking
Wheelchair-accessible parking and van parking available
Onsite parking options include a garage

Food and drink

Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 17 for adults and USD 7 for children

Things to do

2 hot tubs
4 outdoor pools
Bicycle rentals
Children's pool
Designer stores
Full-service spa
Gym
Sauna
Steam room

Family friendly

4 outdoor pools
Children's pool
Pool toys

Conveniences

24-hour front desk
Guidebooks
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Tour and ticket assistance

Outdoors

Garden
Pool loungers

Full-service spa

3 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
In-room massages
Outdoor treatment areas
Prenatal massages
Reflexology
Sports massages
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

At least 80% of food locally-sourced
Built in 2021
Designated smoking areas
Humane treatment of captive wild animals
Locally-owned and organized tours and activities
Renovated entire property - October 2022
Traditional architecture
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Down comforter
Hypo-allergenic bedding

Bathroom

Hair dryer
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

42-inch smart TV with digital channels
Streaming services

Food and drink

Blender
Chef service
Cookware, dishware, and utensils
Limited room service
Restaurant dining guides
Stovetop
Toaster
Wet bar

Air conditioning
Electrical adapters
Energy-saving switches in guestrooms
Iron/ironing board
Phone
Printer
Reusable coffee/tea filters
Safe
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property welcomes pets for free
Dogs only
Pets may not be left unsupervised
Food and water bowls are available
Service animals exempt from fees

Children and extra beds

Children stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for full breakfast: approximately USD 17 for adults and USD 7 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses a grey water recycling system

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
This property uses a grey water recycling system.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
No cribs or infant beds are available.

Property is also known as

THE WAVES TULUM Hotel

THE WAVES TULUM Tulum

THE WAVES TULUM Hotel Tulum

Frequently asked questions

Is free cancellation available at The Waves Tulum?

The Waves Tulum offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What can I see near The Waves Tulum?

This hotel is located in Tulum within a short 11-minute walk of Dos Aguas Park. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

Is parking available on site at The Waves Tulum?

Yes, there is accessible parking and bicycle parking available.

Is there a spa at The Waves Tulum?

There is a full-service spa available for guests to enjoy and services include sports massages, deep-tissue massages, body wraps, and aromatherapy.

Does The Waves Tulum feature a casino on the premises?

No, The Waves Tulum doesn't have a casino.

Is there an indoor pool at The Waves Tulum?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools and 2 hot tubs.

What do couples enjoy most about The Waves Tulum?

There are many amenities for couples at this hotel, including in-room massages and access to a chef as well as 4 outdoor pools.

Does The Waves Tulum have a hot tub?

Yes, guests can enjoy 2 spa tubs at this hotel.

Does The Waves Tulum have a restaurant that serves breakfast?

The Waves Tulum offers a full breakfast each morning for a surcharge though there is no restaurant.

Does The Waves Tulum allow pets to stay free of charge?

Yes, dogs stay free at The Waves Tulum and the property also provides food and water bowls.

Are there connecting rooms at The Waves Tulum?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from The Waves Tulum?

The closest major airport to The Waves Tulum is Tulum Intl. Airport (TQO), which is 24.9 mi away (49 minutes by car).

Can I book a room with a balcony at The Waves Tulum?

Yes, every guestroom at The Waves Tulum comes with a balcony with some featuring pool views.

The Waves Tulum Reviews

8.2

Very Good

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

4/10 Poor

Maria

Traveled with family

Jan 17, 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Stayed 2 nights in Jan 2025

8/10 Good

Michael

Traveled with partner

Jan 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pretty room, many good amenities and not too far from tulum centro.

Stayed 2 nights in Jan 2025

8/10 Good

Andres, kenneth city

Traveled with partner

Jan 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent customer service

8/10 Good

Willis Charles

Jan 9, 2025

Liked: Cleanliness, property conditions & facilities

Stayed 6 nights in Dec 2024

4/10 Poor

Lakeisha, Bakersfield

Jan 8, 2025

Stayed 1 night in Nov 2024

2/10 Terrible

Jose Antonio

Traveled with partner

Jan 5, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Awful I wouldn’t recommend it

Stayed 7 nights in Dec 2024

10/10 Excellent

Jose Luis

Traveled with family

Jan 4, 2025

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Las habitaciones están nice,pero el hotel tiene las piscinas sucias,pintura descuidada no hay bar no hay restaurante todo lo tienes que hacer afuera y el taxi es costoso y todo queda lejos para ir caminando.no hay actividades en fin,yo no volveria a quedarme....el hotel tiene potencial para ser buenisimo pero alguién tiene que desear ponerlo a funcionar y ahora mismo no es el caso...la llave del cuarto hay que programarla todos los dias y el agua caliente se gasta en un baño........yo le doy 2 ☆ en general

Stayed 7 nights in Dec 2024

2/10 Terrible

Amber Shaheedah

Traveled with partner

Jan 2, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I stayed at this hotel last in 2023 and twice before that. The hotel has gone from a 5 to a -1. No one is keeping the grounds kept. Pool is nasty, bathroom is nasty, has stains on the walls. I didn’t even stay here this last booking. We walked into the room and walked right out and stayed somewhere else! Expedia is trying to contact them for my refund. The pictures need to be updated to what the hotel looks like NOW! No pool bar and I wldnt even put a dirty shirt into that pool. Staff told me that property management companies are fighting over the property and that one company does not care how the property looks because it still gets bookings by misleading customers with these pictures. DO NOT STAY HERE.

Stayed 4 nights in Dec 2024

8/10 Good

Virginie

Traveled with family

Jan 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room is very nice, well-decorated but poorly equipped (e.g. kitchen without saucepans or salad bowls). The jacuzzi and pool are not heated. The access road is full of holes and borders a shantytown. Stray dogs can bark in the middle of the night, before you hear the neighboring rooster crow. Despite this, we had a very good stay.

Stayed 7 nights in Dec 2024

2/10 Terrible

Roxanne

Traveled with partner

Dec 25, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

3. Upon arriving at The Waves of Tulum hotel, we were supposed to have breakfast included. We got breakfast on the first day and then nothing. No service at all afterward. I won’t even comment on the cleanliness of the place. The so-called spa we were supposed to have in our room was unusable. The pools were dirty. The sheets were stained. The shower was filthy. No one came to clean our room after the first day. I wrote to the person in charge who royally ignored me. The inventory gives the impression of being in a bankrupt hotel or even the essential services are no longer now, especially in terms of cleanliness. Don't trust the photos otherwise you risk being scammed like us. And in general, take your precautions when you go to this country! Very bad experience !

Stayed 4 nights in Dec 2024

2/10 Terrible

Justin Xavier

Dec 19, 2024

Stayed 3 nights in Nov 2024

8/10 Good

Busisiwe

Dec 17, 2024

Liked: Staff & service, property conditions & facilities

Stayed 6 nights in Dec 2024

4/10 Poor

Raymond

Dec 14, 2024

Disliked: Cleanliness, property conditions & facilities

This property is very poorly managed and maintained. Service is almost non-existent and the cleanliness is to very low standards. The location is in the middle of low income housing where you would not expect to be. Highly not recommended if you are seeking anything above standard

Stayed 5 nights in Dec 2024

6/10 Okay

DAVID CORREA

Traveled with partner

Dec 13, 2024

Liked: Cleanliness, staff & service

Disliked: Amenities

I can't complain considering the cost. The property is clean and maintained. On the other side the services like towels or in place amenities are very limited.access to property is dirt around a poor area with lots of trash around. Local service team do the best they can to help. Again this place is OK if you are looking for a low cost place and do t care about other details

Stayed 4 nights in Dec 2024

2/10 Terrible

Giordano

Dec 9, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Terrible Service and Breakfast

Terrible breakfast. It says 'Continental Breakfast' but the service is poor. Limited options which is delivered at your room (fruit run out on the second day). The housekeeping service is poor and they did not change/renew used towels.

Stayed 8 nights in Nov 2024

2/10 Terrible

Verified traveler

Traveled with group, Traveled with family

Dec 7, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2024

10/10 Excellent

felix, loganville

Traveled with family

Dec 7, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is clean and quiet place to relax.

Stayed 7 nights in Nov 2024

6/10 Okay

Kathryn

Traveled with partner

Dec 4, 2024

Disliked: Staff & service, amenities, property conditions & facilities

The restaurant was not open, the plunge pool was not cleaned and was low on water, there was hardly any water from the shower making it impossible to wash my hair. We stayed 3 nights and originally booked 7. Would not return.

Stayed 7 nights in Nov 2024

8/10 Good

David Silva

Traveled with family

Dec 3, 2024

Liked: Cleanliness, amenities, property conditions & facilities

The place is clean and quiet, good attention and service

Stayed 4 nights in Nov 2024

4/10 Poor

William

Traveled with partner

Dec 1, 2024

Disliked: Amenities

The property itself was fine but the area around the facility was difficult to navigate because the poor condition of roads (poorly or unpaved) potholes, terrible signage. I will not be back.

Stayed 6 nights in Nov 2024

2/10 Terrible

Anaisa

Traveled with partner

Nov 30, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel was nothing it looked liked on the pictures I booked Expedia should definitely do research before allowing people to book hotels. There were no amenities at this hotel bar restaurant all closed. Roads were very bad it’s in a very dirty neighborhood. As far as breakfast not worth it at all. I saw a roach in my room. Plunge pool, and all the other pools were very dirty looked like it had not been cleaned for days. During check in I was told the guy that takes the Expedia booking was unavailable and would need to wait till he came back or I had to keep calling on WhatsApp to see when he would be back. Worst hotel false advertising all around …

Stayed 5 nights in Nov 2024

10/10 Excellent

Britnee

Traveled with partner

Nov 29, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A nice hotel for the city

Stayed 2 nights in Nov 2024

8/10 Good

John

Nov 27, 2024

Liked: Cleanliness

Stayed 6 nights in Nov 2024

4/10 Poor

Athena Alexandria

Traveled with partner

Nov 25, 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

Friendly staff. No hand or face towels at all just two bath towels. Breakfast is brought to you and it’s okay. No pool bar no restaurant. Pools are not clean only the rooftop pool is clean due to no trees hanging over it. Close to authentic Tulum and strip.

Stayed 3 nights in Nov 2024