The Waves Tulum in Tulum | Best Rates & Deals on Orbitz

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Hotel with 4 outdoor swimming pools, near Tulum National Park

VIP Access

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Dates

December 2024

January 2025

Deluxe One Bedroom Apartment Private plunge Pool | Terrace/patio

Deluxe Studio With Private Plunge Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pet friendly

Pool

Room service

Explore the area

Avenida Kukulkan, Region 1, Mz. 32, Lt. 1, La Veleta, Tulum, QROO, 77760

Dos Aguas Park
11 min walk
UNO Japanese Noodles la Veleta
5 min walk
Tulum Bus Terminal
11 min walk
Tulum, Quintana Roo (TUY)
13 min drive

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Room options

Deluxe Studio With Large Balcony

667 sq ft
Sleeps 4
2 Twin Beds and 1 Large Twin Sofa Bed

Deluxe Penthouse Studio Rooftop Pool

872 sq ft
Sleeps 3
1 Queen Bed OR 1 Large Twin Sofa Bed

Deluxe Penthouse Apartment With Rooftop Pool

1302 sq ft
Sleeps 6
2 King Beds and 1 Large Twin Sofa Bed

Deluxe Studio With Private Plunge Pool

538 sq ft
Sleeps 3
1 King Bed OR 1 Large Twin Sofa Bed

Deluxe Large Penthouse Apartment Rooftop Pool

1539 sq ft
Sleeps 6
1 King Bed, 1 Queen Bed and 1 Large Twin Sofa Bed

Signature Studio Private Plunge Pool

398 sq ft
Sleeps 2
1 King Bed

Signature Studio With Balcony

334 sq ft
Sleeps 2
1 King Bed

Deluxe One Bedroom Apartment Private plunge Pool

775 sq ft
Sleeps 4
1 King Bed and 1 Large Twin Sofa Bed

Similar properties

Pool

Free WiFi

Restaurant

Air conditioning

per night

$257 total

includes taxes & fees

Jan 6 - Jan 7

About the neighborhood

Tulum

The Waves Tulum places you within a leisurely stroll of Dos Aguas Park and Hospital de Tulum. This 98-room, 4-star hotel welcomes guests with 4 outdoor pools, a full-service spa, and free in-room WiFi.

What's nearby

Tulum National Park - 4 min drive
Gran Cenote - 6 min drive
Tulum Mayan Ruins - 7 min drive
Tulum Beach - 10 min drive
Playa Paraiso - 70 min drive

Getting around

Tulum Intl. Airport (TQO) - 49 min drive

Restaurants

‪Burrito Amor - ‬11 min walk
‪Sukhothai - ‬11 min walk
‪El Camello Jr - ‬12 min walk
‪La Consentida - ‬11 min walk
‪Taqueria el Sabor Mexicano - ‬11 min walk

About this property

The Waves Tulum

Hotel with 4 outdoor swimming pools, near Tulum National Park

Guests of The Waves Tulum have access to a full-service spa, 4 outdoor pools, and a children's pool. You'll find limited parking. The 24-hour front desk has staff standing by to help with concierge services and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include a gym, 2 spa tubs, and a sauna.

Guests can expect free WiFi and 42-inch Smart TVs with digital channels. Beds sport down comforters and bathrooms offer hair dryers. Balconies or patios, stovetops, and safes are also standard. Change of towels is available on request.

4 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Limited onsite parking
Wheelchair-accessible parking and van parking available
Onsite parking options include a garage

Food and drink

Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 17 for adults and USD 7 for children

Things to do

2 spa tubs
4 outdoor pools
Bicycle rentals
Children's pool
Designer stores
Full-service spa
Gym
Sauna
Steam room

Family friendly

4 outdoor pools
Children's pool
Pool toys

Conveniences

24-hour front desk
Guidebooks
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (daily)
Tour and ticket assistance

Outdoors

Garden
Pool loungers

Full-service spa

3 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
In-room massages
Outdoor treatment areas
Prenatal massages
Reflexology
Sports massages
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

At least 80% of food locally-sourced
Built in 2021
Designated smoking areas
Humane treatment of captive wild animals
Locally-owned and organized tours and activities
Traditional architecture
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Down comforter
Hypo-allergenic bedding

Bathroom

Hair dryer
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

42-inch smart TV with digital channels
Streaming services

Food and drink

Blender
Chef service
Cookware, dishware, and utensils
Limited room service
Restaurant dining guides
Stovetop
Toaster
Wet bar

Air conditioning
Electrical adapters
Energy-saving switches in guestrooms
Iron/ironing board
Phone
Printer
Reusable coffee/tea filters
Safe
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

This property welcomes pets for free
Dogs only
Pets may not be left unsupervised
Food and water bowls are available
Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for full breakfast: approximately USD 17 for adults and USD 7 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses a grey water recycling system

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
This property uses a grey water recycling system.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
No cribs or infant beds are available.

Property is also known as

THE WAVES TULUM Hotel

THE WAVES TULUM Tulum

THE WAVES TULUM Hotel Tulum

Frequently asked questions

Is free cancellation available at The Waves Tulum?

The Waves Tulum offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What can I see near The Waves Tulum?

This hotel is located in Tulum within a short 11-minute walk of Dos Aguas Park. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

Is there parking available at The Waves Tulum?

Yes, there is accessible parking and bicycle parking available.

Is there a spa at The Waves Tulum?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, detox wraps, and hydrotherapy.

Does The Waves Tulum feature a casino on the premises?

No, The Waves Tulum doesn't have a casino.

Is there an indoor pool at The Waves Tulum?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools and 2 spa tubs.

What amenities will couples enjoy at The Waves Tulum?

There are many amenities for couples at this hotel, including in-room massages and access to a chef as well as 4 outdoor pools.

Are there hot tubs at The Waves Tulum?

Yes, guests can enjoy 2 spa tubs at this hotel.

Does The Waves Tulum have a restaurant that serves breakfast?

The Waves Tulum offers a full breakfast each morning for a surcharge though there is no restaurant.

Does The Waves Tulum allow pets to stay free of charge?

Yes, dogs stay free at The Waves Tulum and the property also provides food and water bowls.

Does The Waves Tulum have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from The Waves Tulum?

The closest major airport to The Waves Tulum is Tulum Intl. Airport (TQO), which is 24.9 mi away (49 minutes by car).

Are there rooms with balconies that I can book at The Waves Tulum?

Yes, every guestroom at The Waves Tulum comes with a balcony with some featuring pool views.

The Waves Tulum Reviews

8.2

Very Good

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

pedro

Sep 21, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The swimming pool area was very pleasant.

Stayed 5 nights in Aug 2024

10/10 Excellent

G

Traveled with family

Sep 20, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Aug 2024

2/10 Terrible

Ashley

Traveled with group

Sep 20, 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Property is very old. The pools are very old have rest on them very dirty. The pictures online are older pictures. The property does not look like that. Also, the property is sitting in the middle of nowhere is in a unsafe area.

Stayed 3 nights in Sep 2024

10/10 Excellent

susmita

Traveled with family

Sep 19, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I cannot tell you guys about how much I recommend this place and how I have no words to describe The wonderful time I had at this hotel I loved every single moment of 5 days i stayed at this hotel. The staff from front desk to bars to resturant, housekeeping were is so nice and so willing to help, even though we had language barrier. The front desk person specially were so helpful, they are so quick to answer all your questions and so quick to help with whatever you it.

Stayed 6 nights in Sep 2024

10/10 Excellent

James

Sep 17, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

10/10 Excellent

David, freeport

Sep 15, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice property, pool bar, clean rooms

Stayed 1 night in Sep 2024

2/10 Terrible

Crystaly

Traveled with partner

Sep 13, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This was the WORST EVER experience!!!!!!! When we arrived, there was NO ELECTRICITY. The guests were in an uproar and the hotel employees (who hardly spoke english) cancelled everyone's reservations. Everyone had to run around Tulum at night, looking for a new stay. However, the hotel guranteed a full refund for the 3 nights. I GOT NOTHING!!! I spoke to several representatives from Expedia and they stated that they could not contact the manager. I went back to the manager and she promised a refund. Again I contacted expedia and still, I did not get compensation for my 3 nights and 4 days.

Stayed 4 nights in Jul 2024

10/10 Excellent

Britania

Traveled with family

Sep 13, 2024

The ambiance was great

Stayed 8 nights in Aug 2024

10/10 Excellent

Sherriann, Fort Lauderdale

Traveled with partner

Sep 8, 2024

Liked: Cleanliness, amenities, property conditions & facilities

Very nice and quiet

Stayed 3 nights in Sep 2024

2/10 Terrible

Kania

Traveled with partner

Sep 7, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

What a terrible experience we had ! This hotel will extort you for everything you have. First off, we booked The penthouse toom because it comes to the kitchen so that we could hire a chef for my birthday, and cook for me… Well, after the chef started cooking, they told us we had to pay an extra $100 usd or They were gonna call the cops on us… which is crazy. The manger is a terrible person and if I had known I would have never ever booked here. She is disrespectful and money hungry. Along with the other lady that’s a manger . I will continue writing reviews about this place on every platform as people need to know what they are getting into. I did see on tik tok that people were saying the cleaning staff was taking stuff out their room, but here I go being Naïve and booked it anyways . So this is an honest review . They were mad our chef came to the room because their chef is not getting paid for the service but the food they have here is nasty and there is never anyone in the kitchen making food. The second issue was that fact they charge people for any stains on the bed ? Lol especially makeup , granite I have not been wearing make up or anything and we had to wait 3 days just to get clean , half fresh sheets .. which still has stains and they said it’s oxidation.. they brought us up dirty sheets that looked like they washed already but the blue stains didn’t come out and they said it was us, mind you we were never even in the room all . Never again!

Stayed 3 nights in Sep 2024

10/10 Excellent

Jose M

Sep 6, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

8/10 Good

Danielle

Sep 5, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Jul 2024

8/10 Good

Rafael, Bayamon

Traveled with group

Sep 3, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Me gustó mucho pero creo que tiene potencial de crecer un poco más! La comida del restaurante tenía un sabor exquisito!!

Stayed 3 nights in Aug 2024

8/10 Good

Julia

Sep 3, 2024

Liked: Cleanliness, property conditions & facilities

Good property. But entrance to lodging is far from the street and there is not easily accessible to main road. Wifi did not work in room.

Stayed 4 nights in Aug 2024

10/10 Excellent

Marcela

Sep 1, 2024

Liked: Staff & service, property conditions & facilities

The street was full of holes

Stayed 8 nights in Aug 2024

10/10 Excellent

Edmo

Aug 31, 2024

Stayed 1 night in Aug 2024

10/10 Excellent

LILIANA LEON

Aug 30, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

10/10 Excellent

Carlos

Aug 30, 2024

Stayed 1 night in Aug 2024

4/10 Poor

Sarah

Traveled with family

Aug 26, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Half the facility were out of order. The taps leaked and room was very mouldy. Walls and linens were dirty.Pools were lovely. Gym was great. The grounds were very beautiful. The staff was young and not helpful.

Stayed 3 nights in Aug 2024

10/10 Excellent

Miriam, Lehigh Acres

Aug 25, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved it!

Stayed 1 night in Aug 2024

6/10 Okay

Cruz

Traveled with partner

Aug 25, 2024

Liked: Cleanliness, staff & service, amenities

Everything inside the hotel was great just horrible view and taxi driver charge a lot. Hotel for been on a budget was great

Stayed 1 night in Aug 2024

2/10 Terrible

STEVEN

Traveled with partner

Aug 25, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s giving abandoned and very poor upkeep!

Stayed 3 nights in Aug 2024

4/10 Poor

Shelley Lynn

Traveled with partner

Aug 24, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was beautiful but appeared neglected. Many of the balcony pools were green. There was a small cement trench circling the garden - the water was also green. Chair on our balcony was rotting and had metal sticking through. Bathroom sink and faucet had a sticky substance I had to wash off before we could use. Kitchen faucet as well. Kitchen counter sticky and cloth came away black. One hand towel and two bath towels, no face cloth. We bought dish soap so we could clean the area. No dining options nearby and taxis very expensive. We are happy to walk generally but it wasn’t really an area it was safe to walk in the dark. We checked out 3 nights early.

Stayed 7 nights in Aug 2024

2/10 Terrible

Barbara

Traveled with partner

Aug 21, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I am writing to address the issues my husband and I encountered during our recent two-week stay at a property we booked for a vacation. The property did not meet our expectations as it lacked several promised amenities, appeared to be under renovation, and some areas seemed to be in disrepair. We did not receive the promised daily breakfast, the restaurant area appeared condemned, and the spa was under some renovations. Our initial room had a strong, unpleasant odor, and the second room we were given had issues with cleanliness. Several advertised amenities were not accessible, and we had internet connectivity issues. Attempts to request a refund and relocate were challenging due to unreliable internet and service in the area. In addition, the directions to the property were inadequate, and the route to the location was disconcerting, particularly after dark. In summary, our experience fell well short of expectations, and we hope these concerns can be addressed. I would like for Expedia to reach out to me by my email or phone number on file. Thank you.

Stayed 10 nights in Aug 2024

2/10 Terrible

Tianna Hall

Traveled with partner

Aug 21, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We don’t even bother checking in. The facility was run down, dirty, smelly, the pictures were inaccurate, pools were dirty, bar was closed permanently let alone the swim up bar advertised. There were barking dogs everywhere and the restaurant was only opened occasionally and with a limited menu. This is not at ALL what was advertised and we were certainly not going to stay somewhere that we felt unsafe and dirty.

Stayed 3 nights in Aug 2024