Excellence Riviera Cancun - Adults Only All Inclusive in Puerto Morelos

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Adults-only beachfront property with 6 outdoor pools

VIP Access

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Where to?

Dates

February 2025

March 2025

Private beach, beach volleyball, beach bar, sailing

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Pool
Bar
On private beach
Hot Tub
All inclusive
Room service

Explore the area

Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580

Puerto Morelos Beach
‪8 min walk‬
Arrecife de Puerto Morelos National Park
‪14 min walk‬
Crococun Zoo
‪3 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪22 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
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Room options

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

667 sq ft
Ocean view
Sleeps 2
1 King Bed

Premium bedding, pillowtop beds, free minibar, in-room safe

Excellence Club Junior Suite Pool View

668 sq ft
Sleeps 2
1 King Bed

Excellence Club Junior Swim Up Suite Pool View

668 sq ft
Sleeps 2
1 King Bed

Two-Story Rooftop Terrace Suite Spa or Pool View

1054 sq ft
Resort view
Sleeps 2
1 King Bed

Junior Suite Spa or Pool View

667 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Swim-Up Suite Spa or Pool View

667 sq ft
Sleeps 3
2 Double Beds OR 1 King Bed

Junior Suite Ocean View

667 sq ft
Ocean view
Sleeps 2
1 King Bed

Excellence Club Junior Suite Ocean Front

667 sq ft
Ocean view
Sleeps 2
1 King Bed

Excellence Club Junior Swim-Up Ocean View

667 sq ft
Ocean view
Sleeps 2
1 King Bed

Similar properties

Pool
Hot Tub
All inclusive
Spa

per night

$555 total

includes taxes & fees

Mar 10 - Mar 11

On private beach
Pool
Hot Tub
Breakfast included

per night

$694 total

includes taxes & fees

Mar 10 - Mar 11

On private beach
Pool
Hot Tub
Breakfast included

per night

$1,312 total

includes taxes & fees

Mar 10 - Mar 11

About the neighborhood

Puerto Morelos

Excellence Riviera Cancun - Adults Only All Inclusive is a short stroll from Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. This 440-room, 5-star property has 6 outdoor pools along with a private beach and a full-service spa.

What's nearby

Puerto Morelos Beach - 8 min walk
Crococun Zoo - 3 min drive
Puerto Morelos Town Square - 8 min drive
Ojo de Agua Beach - 12 min drive
Petempich Bay - 14 min drive

Getting around

Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

‪Market Cafe - ‬11 min walk
‪The Kitchen Table - ‬1 min walk
‪Bordeaux Restaurant - ‬10 min walk
‪Sports Bar - ‬7 min walk
‪Sensai - ‬16 min walk

About this property

Excellence Riviera Cancun - Adults Only All Inclusive

Adults-only beachfront property with 6 outdoor pools

Excellence Riviera Cancun - Adults Only All Inclusive features a private beach, a full-service spa, and 6 outdoor pools. There's free parking, and an airport shuttle (available 24 hours) for MXN 3413.73 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Other amenities at this adults-only property include a 24-hour gym, a sauna, and a rooftop terrace.

55-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, coffee makers, and free international calls are other standard amenities.

A private beach and an outdoor tennis court are featured at the property. 6 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

MIILE SPA has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle on request for a surcharge
Free self parking on site

Food and drink

10 restaurants
11 bars/lounges
A beach bar
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Restaurants on site

Agave
Basmati
Chez Isabelle
Spice
The Kitchen Table

Things to do

24-hour gym
6 outdoor pools
Beach volleyball
Fitness classes
Full-service spa
Kayaking
Outdoor tennis court
Pilates classes
Sailing
Sauna
Shopping
Spa tub
Steam room
Tennis lessons
Yoga classes

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Luggage storage

Guest services

Concierge services
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

104,410 square feet of conference space
4 meeting rooms

Outdoors

Barbecue grill
Free pool cabanas
Garden
On a private beach
Rooftop terrace
Vegetable garden

Full-service spa

14 treatment rooms
Aromatherapy
Body wraps
Couples treatment rooms
Facials
Hot/mineral springs
Hydrotherapy
Manicures/pedicures
Massage
Outdoor treatment areas
Sauna
Spa tub
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Elevator (39 inch wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk (43 inches high)

4 floors
9 buildings
At least 80% lighting from LEDs
At least 80% of food locally-sourced
Banquet hall
Biodegradable drinking straws available
Built in 2004
Comprehensive recycling policy
Designated smoking areas
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local culture and ecosystem education
No plastic drinking straws
Reusable tableware
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Pillow menu
Pillowtop mattress
Premium bedding

Bathroom

Bathrobes
Free toiletries
Hair dryer
Jetted bathtub
Private bathroom
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

55-inch flat-screen TV with premium satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Composting
Energy-saving switches in guestrooms
Free international calls
Laptop-compatible safe
LED lighting
Living room
Recycling
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: MXN 3413.73 per vehicle (roundtrip, maximum occupancy 2)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-anytime
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A credit card for incidental charges and a government-issued photo ID may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and cash.
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products.
Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
No cribs or infant beds are available.
No rollaway or extra beds are available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excellence Riviera Cancun Adults Only Puerto Morelos

Excellence Riviera Cancun Adults All Inclusive Puerto Morelos

Excellence Riviera Cancun Adults Puerto Morelos

Excellence Riviera Cancun Adults

Excellence Riviera Cancun Adults Only All Inclusive

Excellence Riviera Cancun Adults All Inclusive

Excellence Riviera Cancun Adu

Excellence Riviera Cancun Adults Only All Inclusive

Frequently asked questions

Can I book all-inclusive rate plans at Excellence Riviera Cancun - Adults Only All Inclusive?

Excellence Riviera Cancun - Adults Only All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include snorkeling, kayaking, and sailing.

How much does it cost to stay at Excellence Riviera Cancun - Adults Only All Inclusive?

As of Feb 24, 2025, prices found for a 1-night stay for 2 adults at Excellence Riviera Cancun - Adults Only All Inclusive on Mar 4, 2025 start from $681.51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Excellence Riviera Cancun - Adults Only All Inclusive?

Excellence Riviera Cancun - Adults Only All Inclusive offers free cancellation on select room rates. For more details, look at the cancellation policy on Orbitz.

What can I see within easy reach of Excellence Riviera Cancun - Adults Only All Inclusive?

Guests enjoy the property's location in Puerto Morelos based on their ratings, and it's a short 8-minute walk from Puerto Morelos Beach and also 14 minutes on foot from Arrecife de Puerto Morelos National Park. You'll also find Puerto Morelos Town Square and Ojo de Agua Beach within a short drive.

Is parking available on site at Excellence Riviera Cancun - Adults Only All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is there a spa at Excellence Riviera Cancun - Adults Only All Inclusive?

MIILE SPA is the property's spa and services include body wraps, hot springs, aromatherapy, and massages.

Does Excellence Riviera Cancun - Adults Only All Inclusive feature a casino on the premises?

No, Excellence Riviera Cancun - Adults Only All Inclusive doesn't have a casino.

Is there an indoor pool at Excellence Riviera Cancun - Adults Only All Inclusive?

No, this property doesn't have an indoor pool; however, there are 6 outdoor pools and a hot tub.

Is Excellence Riviera Cancun - Adults Only All Inclusive a good place to stay for couples?

This adults-only all-inclusive property offers many amenities for couples such as a private beach and a beach bar with some guestrooms featuring private plunge pools.

Are there hot tubs at Excellence Riviera Cancun - Adults Only All Inclusive?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Excellence Riviera Cancun - Adults Only All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Excellence Riviera Cancun - Adults Only All Inclusive has 10 restaurants, and serves breakfast for a surcharge.

Does Excellence Riviera Cancun - Adults Only All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Excellence Riviera Cancun - Adults Only All Inclusive.

Are there connecting rooms at Excellence Riviera Cancun - Adults Only All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

What is the closest airport to Excellence Riviera Cancun - Adults Only All Inclusive?

The closest major airport to Excellence Riviera Cancun - Adults Only All Inclusive is Cancun Intl. Airport (CUN), which is 14.3 mi away (22 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 25.5 mi away.

Are there rooms with balconies that I can book at Excellence Riviera Cancun - Adults Only All Inclusive?

Yes, some guestrooms at this all-inclusive property offer a terrace where guests can enjoy ocean or garden views.

Does Excellence Riviera Cancun - Adults Only All Inclusive host weddings?

There are wedding services available at Excellence Riviera Cancun - Adults Only All Inclusive if that's in your vacation plans.

Excellence Riviera Cancun - Adults Only All Inclusive Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

8/10 Good

ANTONIO P

Traveled with family

Jan 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Has no buffet

Stayed 7 nights in Jan 2025

10/10 Excellent

Monika

Traveled with group, Traveled with family

Jan 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food overall was great, especially Chez Isabel and Basmati restaurants. The fish dishes was hit or miss, but the filet mignon was always very good. The mushroom crepes at Chez Isabel are outstanding.

Stayed 10 nights in Dec 2024

10/10 Excellent

Michael

Dec 27, 2024

Stayed 8 nights in Dec 2024

10/10 Excellent

Cory Donovan

Dec 20, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Dec 2024

2/10 Terrible

Pirooz

Nov 26, 2024

Stayed 3 nights in Nov 2024

8/10 Good

Stephanie

Traveled with group

Nov 26, 2024

Liked: Cleanliness, amenities

The food was pretty good. Lots of seaweed on the beach. Unfortunately this is something out of their control, but would highly recommend combing the beach each morning to reduce it. The only thing that bothered us was we couldn’t eat together as a group of 8ppl. They would seat side-by-side but refused to push the tables together. When you’re paying as much as you are, it’s a little disappointing for them to not accommodate that simple request.

Stayed 4 nights in Nov 2024

8/10 Good

LeeAndra

Traveled with family

Nov 25, 2024

Liked: Cleanliness, staff & service, amenities

This was my 2nd Excellence resort and it fell short in comparison to the Excellence Oyster Bay. The food and overall upkeep of the property (fountains and pools) needs improvement. However, the spa lives up to the name just as it did in Jamaica!

Stayed 3 nights in Nov 2024

10/10 Excellent

Magali

Traveled with partner

Nov 24, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful beach! Puerto Morelos is a beautiful little town great community very simple beauty at its best!

Stayed 3 nights in Nov 2024

10/10 Excellent

mohamed

Traveled with partner

Nov 24, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great friendly informative and fast service

Stayed 7 nights in Nov 2024

10/10 Excellent

Erika Mae

Traveled with family

Nov 24, 2024

Liked: Amenities

I had a great time with my mom staying here. Their food restaurants are up to my satisfaction. However, room services take so much time. Hopefully they can improve on that! Otherwise, 10/10

Stayed 3 nights in Nov 2024

10/10 Excellent

JAMES ANTHONY, Alpharetta

Nov 23, 2024

Stayed 7 nights in Oct 2024

10/10 Excellent

Anita

Traveled with partner

Nov 23, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I cannot say enough positive things about Riviera Cancun. We came here on our honeymoon and it was the best decision ever. The quality and service is unbelievable! Everyday was perfect. Food, location, service, etc. What stands out most is the staff: Angelo, Julian, Eliseo, Mases, Itamar - and the rest of the gang. They made everyday fun filled, and are exceptional entertainers. We can’t wait to book our next trip here

Stayed 10 nights in Nov 2024

10/10 Excellent

Natalie

Traveled with partner, Traveled with family

Nov 23, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Having stayed at the location in Playa Mujeres twice we anticipated this location to be similar and it was. Everything about this hotel is great, service, cocktails, food, lazy river…. There was a younger crowd at this location. The swim up bar pool area is very small so we stayed at the lazy river and we couldn’t have gotten better drinks service from Mathilde. Highly recommend the Excellence!

Stayed 10 nights in Oct 2024

8/10 Good

Priscilla

Traveled with partner

Nov 20, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Food was very good to excellent for a resort. Drinks were good but not great. The excellence club was very expensive for what you get. The Magna restaurant has an amazing tomahawk steak which is almost worth the price of entry, but the rest of the food was not at the same level (particularly, the breakfast was only so-so… the eggs Benedict where not great). The French and lobster house restaurants were very good. Our upgraded “excellence club” room was very nice, but extremely cold at all times. Uncomfortably so. Also, our view was of the utility area of the neighbouring resort… not super. None of these things were deal-breakers. Overall, we really enjoyed the visit. It’s a nice, clean resort with many pools and good restaurants. Definitely recommended.

Stayed 3 nights in Nov 2024

10/10 Excellent

Angela

Nov 20, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Nov 2024

10/10 Excellent

Brenda

Traveled with partner

Nov 20, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was a first time visiting this property and it will not be our last. The staff were so amazing and the experience was beyond our expectations.

Stayed 5 nights in Nov 2024

10/10 Excellent

Maria, Little Falls

Nov 19, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Nov 2024

10/10 Excellent

Marc Allen, Davison

Nov 18, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 9 nights in Nov 2024

10/10 Excellent

Emmett

Traveled with partner

Nov 18, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I have so many positives about this resort I hardly know where to start. First off, I want to say; I have nothing but positive things to say about this resort and would recommend it to anyone. My fiancee and I had the best time during our stay here. The entertainment team did a phenomenal job with there always being something to do, and the night entertainment was stellar. The cleaning and serving staff were VERY on top of everything, never saw garbage or any mess. Alex, is an ideal tennis instructor and his clinic was included, we did it daily! The beach was nice soft white sand. The equipment rental (pattleboard, sail ship, kayacs, tennis racquets, billiards, etc) & complementary trips into town were all available with no extra charge. We didn't even get to try all the different places to eat because there were so many, and all of it was excellent! There was one, that was the fanciest we've ever eaten at, and again it was all included! Couple of examples of their service excellence: -housekeepers somehow folded towels into different animals, Doves kissing, cat, basket of flowers, they would even stop by more than once a day (never when we were there) to ensure we always had fresh towels, and a stocked fridge. -24hr full room service (we could order food to our room at anytime). -complimentary rides into town. -all staff members were friendly, kind & willing to help us and several went above and beyond displaying their commitment to excellence daily. 10/10

Stayed 5 nights in Nov 2024

10/10 Excellent

Deborah Ann, KELOWNA

Nov 17, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Loved the swim out suite. Definitely coming back.

Stayed 9 nights in Nov 2024

10/10 Excellent

Valorie

Traveled with group

Nov 17, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Every staff member was awsome. Food and pool options were abundant. Activities were fun. The silent disco was a blast. I wish there were more dancing opportunities. Night entertainment could be a little better. But overall i highly recommend the Excellence Riveara.

Stayed 6 nights in Nov 2024

10/10 Excellent

James

Nov 16, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice size property, easy to function and several small unique restaurants to choose from. Staff extremely willing and able to assist.

Stayed 6 nights in Nov 2024

10/10 Excellent

Diane

Nov 16, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 9 nights in Nov 2024

2/10 Terrible

Lexi, Morrisville

Traveled with partner

Nov 15, 2024

Disliked: Staff & service, amenities

We then weren taken to our room, which smelled absolutely horrible! Upon opening the door of the room, the very permeating smell of mildew filled the room, the smell of an old basement. We immediately called the front desk to alert them of this major issue, which they then sent maintenance to our room who took the a/c vent down and sprayed some scent to make the room smell a bit better. This scent was short lasting as all of our clothes reeked of this mildew odor and still do. We MUST soak all of our clothes to get rid of this putrid smell. Issue #2 What was also very disappointing was the level of service, or the lack thereof, which we did also tell Leylan about on Day 2 in the morning when she saw us eating. We told her that during both dinner and grabbing drinks, the servers nor the bartenders said hola, introduced themselves, etc. This is very atypical of a resort in Mexico for us as I have come here many times and 3x in the last 6 months. This by far was the worst service and engagement I've experienced in all of the resorts I've frequented. When at dinner, the server didn't greet us, we thought he was the runner filling up glassware again because he didn't introduce himself. This shouldn't be acceptable on any resort. Issue #3

Stayed 4 nights in Nov 2024