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Stanwell Hotel by Mercure

4.0 star property
Hotel with free parking, in the vicinity of Thorpe Park

Choose dates to view prices

Photo gallery for Stanwell Hotel by Mercure

Bar (on property)
Front of property
Lobby lounge
Reception
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly
  • Room service
  • Parking included
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
171 Town Lane, Stanwell, Staines, England, TW19 7PW
  • Thorpe Park
    ‪12 min drive‬
  • Windsor Castle
    ‪13 min drive‬
  • LEGOLAND® Windsor
    ‪16 min drive‬
  • London (LHR-Heathrow)
    ‪13 min drive‬

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Room options

View all photos for Executive Room, 1 King Bed, Balcony

In-room safe, desk, iron/ironing board, rollaway beds

Executive Room, 1 King Bed, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Twin Bed

In-room safe, desk, iron/ironing board, rollaway beds

Room, 1 Twin Bed

  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, 1 Double Bed

In-room safe, desk, iron/ironing board, rollaway beds

Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Staines

Located in Stanwell, Stanwell Hotel by Mercure is within a 15-minute drive of popular attractions such as Thorpe Park and Windsor Castle. This 53-room, 4-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Thorpe Park - 12 min drive - 5.7 miles
  • Windsor Castle - 13 min drive - 7.3 miles
  • Twickenham Stadium - 15 min drive - 8.3 miles
  • LEGOLAND® Windsor - 16 min drive - 11.8 miles
  • Hampton Court Palace - 16 min drive - 8.1 miles

Getting around

  • Ashford Station - 4 min drive
  • Heathrow Terminal 4 Underground Station - 5 min drive
  • Heathrow Airport (LHR) - 13 min drive

Restaurants

  • ‪Giraffe - Heathrow - ‬6 min drive
  • ‪Gordon Ramsay Plane Food - ‬6 min drive
  • ‪BA Galleries Club Lounge North - ‬7 min drive
  • ‪Pret a Manger - ‬7 min drive
  • ‪Wagamama - ‬7 min drive

About this property

Stanwell Hotel by Mercure

Hotel with free parking, in the vicinity of Thorpe Park
Guests of Stanwell Hotel by Mercure enjoy free WiFi in public areas, conference space, and free newspapers. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a terrace, laundry facilities, and barbecue grills.
Guests can expect to find free WiFi and TVs with satellite channels. Other standard amenities include coffee makers, hair dryers, and laptop-compatible safes.

Languages

Arabic, Czech, Dutch, English, Filipino, Hungarian, Polish, Spanish, Thai

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 10 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Atrium Lounge Bar
  • Zamoras Restaurant

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 3 meeting rooms
  • 646 square feet of conference space

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1951
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in.

Renovations and closures

This property is closed from May 20 2022 to December 31 2023 (dates subject to change).

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 15.00 per pet, per day
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • One child 1 year old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for GBP 15.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 10 per person
  • Pet fee: GBP 15.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 15.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Stanwell
Stanwell Hotel
Stanwell Hotel Staines
Travelrest London Heathrow Stanwell
Stanwell Staines
Stanwell Heathrow Hotel Staines
Stanwell Heathrow Hotel
Stanwell Heathrow Staines

Frequently asked questions

Are free cancellation options available at Stanwell Hotel by Mercure?

Stanwell Hotel by Mercure provides free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.

What is there to do close to Stanwell Hotel by Mercure?

This hotel is situated in Stanwell, close to Windsor Castle, Thorpe Park, and Twickenham Stadium. You'll also find Thames River and Kempton Racecourse within a short drive.

Is parking available on site at Stanwell Hotel by Mercure?

Yes, secured self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Stanwell Hotel by Mercure have a casino at the property?

No, Stanwell Hotel by Mercure doesn't have a casino.

Is there an indoor pool at Stanwell Hotel by Mercure?

No, there is no indoor pool at this hotel.

Is Stanwell Hotel by Mercure a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant with al fresco dining, and private dining.

Are there hot tubs at Stanwell Hotel by Mercure?

No, this hotel doesn't have a spa tub.

Does Stanwell Hotel by Mercure have a restaurant with a breakfast menu?

Yes, Stanwell Hotel by Mercure serves a full breakfast for a surcharge each morning at Zamoras Restaurant.

Does Stanwell Hotel by Mercure allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Stanwell Hotel by Mercure for a fee of GBP 15.00 per pet, per day. The property also provides food and water bowls.

Does Stanwell Hotel by Mercure have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Stanwell Hotel by Mercure?

The closest major airport to Stanwell Hotel by Mercure is Heathrow Airport (LHR), which is 5.3 mi away (13 minutes by car). Another top airport is Farnborough (FAB), which is located 23.6 mi away (39-minute drive).

Are there rooms with balconies at Stanwell Hotel by Mercure?

Yes, some guestrooms at Stanwell Hotel by Mercure offer a furnished balcony.

Stanwell Hotel by Mercure Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 448 out of 959 reviews
Rating 8 - Good. 379 out of 959 reviews
Rating 6 - Okay. 84 out of 959 reviews
Rating 4 - Poor. 27 out of 959 reviews
Rating 2 - Terrible. 21 out of 959 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Graham

Traveled with partner
Disliked: Cleanliness, staff & service
This could be a nice hotel but staff aren't very welcoming or knowledgeable. Filthy mattress covering, curtains in restaurant at breakfast all stained and dirty, 40 minute wait after ordering breakfast just not good enough
Stayed 2 nights in Apr 2022

2/10 Terrible

Robert

I did not stay there. It was closed and I had to find a different hote.
Stayed 2 nights in May 2022

2/10 Terrible

Joan

Disliked: Staff & service
Safety of travellers not a concern for this hotel
I arrived and got told I hadn’t paid. So after spending 15 minutes proving I had paid all they said was ‘the company haven’t sent the details across’ so I didn’t get my 20% off food/drink either. The room was basic but thought it would be ok for the night - I was wrong. I had a drunk person with 2 other people trying to enter my room, scaring me so much that I was petrified. The reception had given them a key to get into my room - no health and safety considerations given to single female travellers staying with them. I tried calling the reception number and there was no answer so I sent them an email to which I got a very poor reply - I was literally shaking and they did nothing to make sure I was safe. I will be taking this further when I return to the country. Then after not sleeping because I was worried someone else would come into the room, I checked out to be told I had to pay a bar bill - seriously! I ate in the restaurant, paid by cash (with receipt) and then went to the room - look at the drunk who the hotel gave access to my room - I’m not paying for someone else’s mistake - the gentleman on reception made me feel like I was lying too which wasn’t a pleasant experience. I don’t think I would ever stay there again and would not recommend it to anyone after the way I was treated
Stayed 1 night in Apr 2022

2/10 Terrible

Jeanette

I have not stayed here..
Stayed 2 nights in Apr 2022

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Apr 2022

10/10 Excellent

sonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Liam

Stayed 2 nights in Apr 2022

10/10 Excellent

Lisa

Stayed 1 night in Apr 2022

10/10 Excellent

M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, great hotel and team.
Great hotel, easy to find. Staff are all very polite. Rooms seem good and clean. Overall, I'd definitely stay again. Room and meal prices were ok. Breakfast prices are a bit excessive.
Stayed 1 night in Apr 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

2/10 Terrible

Warren

Stayed 1 night in Mar 2022

8/10 Good

ERIC

Stayed 3 nights in Mar 2022

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Karen

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s convenient, clean ,good value and nice staff . On down side , could have done with a mattress topper & fuller pillows .
Stayed 1 night in Mar 2022

10/10 Excellent

Stephen

Stayed 1 night in Mar 2022

4/10 Poor

Janet

Disliked: Staff & service, room comfort
Rip off food
The breakfast was disguisting, and highly priced. I ordered smoked salmon and scrambled egg on a multi seeded bagel. Cost was 17.50 !!! One plain burnt bagel, scrammbled egg never seen anything like it. Must of been microwaved several times coulsnt eat it and smoked salmom could hardly see it.
Stayed 1 night in Mar 2022

10/10 Excellent

David

Stayed 1 night in Mar 2022

6/10 Okay

lewis

Stayed 1 night in Mar 2022

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great service, nice food and good nights sleep
Stayed 1 night in Mar 2022

10/10 Excellent

Gareth

Stayed 4 nights in Mar 2022

6/10 Okay

Martin

Stayed 2 nights in Mar 2022

10/10 Excellent

KEVIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

David

Stayed 1 night in Mar 2022

6/10 Okay

Jon

Stayed 1 night in Mar 2022

10/10 Excellent

Brett

Stayed 3 nights in Mar 2022