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Banyan Tree Puebla

5.0 star property
Luxury hotel with 3 restaurants and a full-service spa
VIP Access

Choose dates to view prices

Photo gallery for Banyan Tree Puebla

Exterior
Serenity Suite | View from room
Lobby
Serenity Suite | Premium bedding, pillowtop beds, minibar, in-room safe
Interior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Spa
  • Breakfast available
  • Pet friendly

Explore the area

Map
10 Norte #1402, Col. Barrio del Alto, Puebla, PUE, 72000
  • Puebla Convention Center
    ‪7 min walk‬
  • Zócalo de Puebla
    ‪14 min walk‬
  • Puebla Cathedral
    ‪20 min walk‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪39 min drive‬
VIP Access
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Room options

View all photos for Urban Bliss

Premium bedding, pillowtop beds, minibar, in-room safe

Urban Bliss

  • 495 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Bliss Suite

Bliss Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Bliss Suite

  • 1001 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Serenity Suite

Serenity Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Serenity Suite

  • 1249 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Room Double

Urban Room Double | Premium bedding, pillowtop beds, minibar, in-room safe

Urban Room Double

  • 495 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Harmony Suite

Harmony Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Harmony Suite

  • 2260 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Room King

Urban Room King | Premium bedding, pillowtop beds, minibar, in-room safe

Urban Room King

  • 495 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Bliss Junior Suite

Bliss Junior Suite | Premium bedding, pillowtop beds, minibar, in-room safe

Bliss Junior Suite

  • 678 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Junior Suite Double

Urban Junior Suite Double | Premium bedding, pillowtop beds, minibar, in-room safe

Urban Junior Suite Double

  • 538 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Urban Junior Suite King

Urban Junior Suite King | Premium bedding, pillowtop beds, minibar, in-room safe

Urban Junior Suite King

  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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Four Points By Sheraton Puebla

Puebla
  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 1,029 reviews
The price is $68
includes taxes & fees
$57 per night
May 2 - May 3
Four Points By Sheraton Puebla

About the neighborhood

Puebla

Located in Puebla Historic Center within a short walk of Zócalo de Puebla, Banyan Tree Puebla is within a mile (2 km) of other popular sights such as Puebla Cathedral. This 5-star hotel has 78 guestrooms and offers a full-service spa, an outdoor pool, and a 24-hour gym.

What's nearby

  • Puebla Convention Center - 7 min walk - 0.4 miles
  • Zócalo de Puebla - 14 min walk - 0.8 miles
  • Fort Loreto - 20 min walk - 1.1 miles
  • Puebla Cathedral - 20 min walk - 1.1 miles
  • Centro Expositor - 6 min drive - 2.1 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 7 min drive
  • Puebla Intl. Airport (PBC) - 39 min drive

Restaurants

  • ‪Rooftop Banyan Tree - ‬1 min walk
  • ‪El Ranchito - ‬1 min walk
  • ‪El Desayunador - ‬4 min walk
  • ‪La Reunión de las Huertas - ‬6 min walk
  • ‪Café Rentoy - ‬6 min walk

About this property

Banyan Tree Puebla

Luxury hotel with 3 restaurants and a full-service spa
Banyan Tree Puebla features a full-service spa, an outdoor pool, and a 24-hour gym. Valet parking is MXN 220.00 per day if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for MXN 1250 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and meeting rooms.
Guests can enjoy TVs and stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Minibars, espresso makers, and safes are other standard amenities.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Banyan Tree Spa has 3 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

Languages

English, French, German, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Valet parking on site (MXN 220 per day)

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 10:00 AM for a fee: MXN 475 to 1,000 for adults and MXN 475 to 999 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bar Los Lavaderos
  • Pasquinel Bistrot
  • Rooftop Bar
  • Saffron
  • Trattoria Cello-proximame

Things to do

  • 24-hour gym
  • Full-service spa
  • Library
  • Outdoor pool

Family friendly

  • Dining table
  • In-room babysitting (surcharge)
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 4,951 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Chef service
  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 1260 per pet, per day
  • 1 total (22 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for MXN 1000.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for local cuisine breakfast: approximately MXN 475 to 1000 for adults, and MXN 475 to 999 for children
  • Airport shuttle fee: MXN 1250 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: MXN 220.00 per day
  • Pet fee: MXN 1260 per pet, per day
  • Rollaway bed fee: MXN 1000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Rosewood Puebla Hotel
Rosewood Puebla
Hotel Azul Talavera
Azul Talavera Hotel
Banyan Tree Puebla Hotel
Banyan Tree Puebla Puebla
Banyan Tree Puebla Hotel Puebla

Frequently asked questions

Is a free cancellation option available at Banyan Tree Puebla?

Banyan Tree Puebla provides free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Banyan Tree Puebla?

As of Apr 25, 2025, prices found for a 1-night stay for 2 adults at Banyan Tree Puebla on May 5, 2025 start from $143.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Banyan Tree Puebla?

This hotel is situated in Puebla Historic Center within a short 14-minute walk of Zócalo de Puebla and also 20 minutes on foot from Puebla Cathedral. You'll also find Cuauhtemoc Stadium and Angelopolis Commercial Center within a short drive.

Is parking available on site at Banyan Tree Puebla?

Yes, valet parking is offered for MXN 220.00 per day.

Is a spa located at Banyan Tree Puebla?

Banyan Tree Spa is the hotel's spa and services include sports massages, Thai massages, body wraps, and aromatherapy.

Does Banyan Tree Puebla have a casino on the premises?

No, Banyan Tree Puebla doesn't have a casino.

Is there an indoor pool at Banyan Tree Puebla?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Banyan Tree Puebla?

There are many amenities for couples at this hotel, including in-room massages and access to a chef as well as an outdoor pool.

Are there hot tubs at Banyan Tree Puebla?

No, there isn't a spa tub at this hotel.

Does Banyan Tree Puebla have a restaurant with a breakfast menu?

Yes, Banyan Tree Puebla has 3 restaurants, and serves breakfast (local cuisine) each morning for a surcharge.

Does Banyan Tree Puebla allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Banyan Tree Puebla for a fee of MXN 1260 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Banyan Tree Puebla?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Banyan Tree Puebla?

The closest major airport to Banyan Tree Puebla is Puebla Intl. Airport (PBC), which is 21.8 mi away (39 minutes by car).

Are there rooms with balconies at Banyan Tree Puebla?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy garden or city views.

Does Banyan Tree Puebla have a wedding venue?

There are wedding services available at Banyan Tree Puebla if that's in your vacation plans.

Banyan Tree Puebla Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 446 out of 596 reviews
Rating 8 - Good. 85 out of 596 reviews
Rating 6 - Okay. 30 out of 596 reviews
Rating 4 - Poor. 20 out of 596 reviews
Rating 2 - Terrible. 15 out of 596 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Emely

Stayed 1 night in Jan 2025

8/10 Good

Andres

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Lluvia

Liked: Amenities
Great experience staying at this Hotel, service was great and the food delicious
Stayed 1 night in Dec 2024

10/10 Excellent

Jonathan

Stayed 1 night in Jan 2025

6/10 Okay

Julian

Traveled with family

Disappointed Stay at Banyan Tree Puebla

Disappointed. I was staying at a highly rated hotel and it was not. Both bedroom lamps did not work and they had to fix them. The Nesspresso never worked. The bathroom had broken tiles and a small hole in the wall. The room was far from impeccable. We had dessert in the restaurant on the 5th floor and the cheesecake was rancid and I returned it. The food in the other restaurants was okay. This place needs new management and an investment in making it better.
Stayed 3 nights in Dec 2024

10/10 Excellent

Arun

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, amazing views from rooftop dining/pool area, good dining optione
Stayed 4 nights in Dec 2024

10/10 Excellent

Santiago, BOGOTA

Stayed 1 night in Nov 2024

10/10 Excellent

Leoncio

Stayed 2 nights in Nov 2024

8/10 Good

Ruben

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property restoration. Garden view from the restaurant is phenomenal.
Stayed 1 night in Nov 2024

10/10 Excellent

Christopher

Stayed 3 nights in Oct 2024

10/10 Excellent

Melanie

Stayed 2 nights in Oct 2024

10/10 Excellent

Yael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fácil check in y check out, terraza con vista muy bonita, cuartos espaciosos y comodos
Stayed 1 night in Oct 2024

10/10 Excellent

Yesenia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Banyan Tree Puebla. The staff were great and treated us with so much kindness. There was so many restaurants, shopping and touristy things to do just walking distance from the hotel. The hotel in general was so clean and well kept. We love to come back again.
Stayed 4 nights in Oct 2024

2/10 Terrible

Maira

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service
Not only did our room get downgraded, they did the very minimum to fix the issue. Ontop of that they didn’t honor the “VIP” perks to staying there. They gave our room to a wedding guest to left their belongings in our room. They didn’t even attempt to clean the room properly before giving us the room with their wedding invitations and bags. We were treated like second class citizens. I would NOT recommend this hotel. Ontop of that service American hotel guests were loud and obnoxious drunk in the hallways at midnight. I’m disgusted with the treatment we received and the fact that our room was downgraded from what we paid and were asked to pay $200 dollars to try to upgrade the room, even though they’re the ones who made the mistake and giving away our room!!
Stayed 1 night in Oct 2024

10/10 Excellent

GIUSEPPE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 2 nights in Aug 2024

10/10 Excellent

Eve

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, staff and service
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Raquel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best stay ever

The hotel was beautiful and had a lot to offer. Our stay was filled with activities like a mixology class and a cooking class. Both were great and the food recipes outstanding. I shout out to Araceli and Fernando our chefs. A special thank you to miguel who was the best waiter ever. Thank you for making our stay as if it were our home. Accommodations we perfect. The only thing I would add is a full length mirror in the room
Stayed 3 nights in Aug 2024

10/10 Excellent

Philippe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel!

Amazing hotel with amazing service! The hotel is beautiful. The rooms are amazing as well as the bathroom that have this beautiful tub. All the hotel colleagues are incredible and make you feel so special. They are very attentive to your every needs. There is an amazing bar behind the front desk that is only opened on Thursday, Friday and Saturday. A must to visit when it is opened. I highly recommend this hotel. Make sure to not get a room that faces the busy street on the side of the hotel. Even though the sound isolation is good, it can get a bit noisy. Overall, an amazing hotel.
Stayed 3 nights in Jul 2024

10/10 Excellent

Sylvester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you visit Puebla and want a perfectly-located hotel with every amenity, then the Banyan Tree is the right choice. It's a beautiful property close to the historic center, and the staff is great.
Stayed 2 nights in Jul 2024

10/10 Excellent

Noel

Stayed 1 night in Jul 2024

10/10 Excellent

Gale

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooftop view and swimming pool. Also they delicious Thai food there. The employees were fabulous! Very responsive and welcoming!
Stayed 4 nights in Jul 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

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