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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma

5.0 star property
Beachfront hotel with calming spa services
VIP Access

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma

Restaurant
Water park
Lair Suite | Frette Italian sheets, premium bedding, memory foam beds, free minibar
Building design
Frette Italian sheets, premium bedding, memory foam beds, free minibar

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • All inclusive
    All inclusive
  • Free airport shuttle
    Free airport shuttle
  • Spa
    Spa
  • Gym
    Gym
The price is $869
includes taxes & fees
$869 per night
Dec 4 - Dec 5

Explore the area

Map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710
  • Playa Paraiso Golf Course
    6 min drive
  • Sanctuary of Hope and Time Capsule
    7 min drive
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    10 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    30 min drive
VIP Access
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Room options

View all photos for Big Kahuna Suite

Big Kahuna Suite | Frette Italian sheets, premium bedding, memory foam beds, free minibar

Big Kahuna Suite

  • 1163 sq ft
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Lair Suite

Lair Suite | Frette Italian sheets, premium bedding, memory foam beds, free minibar

Lair Suite

  • 1163 sq ft
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP QUEEN)

  • 581 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

  • 581 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

  • 581 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Twin Murphy Bed

View all photos for Suite, Oceanfront (SWIM-UP KING)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Suite, Oceanfront (SWIM-UP KING)

  • 581 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

  • 581 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

Frette Italian sheets, premium bedding, memory foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP KING SUITE)

  • 581 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Pineapple Suite

Pineapple Suite | Frette Italian sheets, premium bedding, memory foam beds, free minibar

Pineapple Suite

  • 1163 sq ft
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed
Pool

Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive

Pool
All inclusive
Free airport shuttle
Parking included
8.6 out of 10, Excellent, (60)
The price is $593
per night
$593 total
includes taxes & fees
Dec 8 - Dec 9
Generations Riviera Maya Family Resort Catamarán, Aqua Nick & More Inclusive

About the neighborhood

Playa del Carmen

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma is located 3.1 mi (4.9 km) from Playa Paraiso Golf Course and within a 10-minute drive of Cirque du Soleil Boutique at Vidanta Riviera Maya. This 280-room, 5-star hotel welcomes business and leisure travelers with a full-service spa, a free water park, and 6 restaurants.

What's nearby

  • Playa Paraiso Golf Course - 6 min drive - 3.1 miles
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 10 min drive - 3.8 miles
  • Puerto Morelos Beach - 15 min drive - 8.9 miles
  • Puerto Morelos Town Square - 16 min drive - 7.4 miles
  • Maroma Beach - 18 min drive - 8.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 30 min drive

Restaurants

  • ‪Cena Trattoria By el Faro - ‬12 min drive
  • ‪Huama - ‬12 min drive
  • ‪El Mar y Tierra - ‬9 min drive
  • ‪Limon y Sal - ‬12 min drive
  • ‪Don Miquel - ‬10 min drive

About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma

Beachfront hotel with calming spa services
Guests of Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma have access to a full-service spa, a free water park, and an outdoor pool. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this all-inclusive hotel include a lazy river, a children's pool, and a 24-hour gym.
Smart TVs come with satellite channels, and free WiFi keeps guests connected. Memory foam beds are dressed in Frette Italian sheets and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and children's slippers. Other standard amenities include 2 bathrooms, free minibar items, and furnished balconies.
A 24-hour health club and a complimentary water park with a lazy river and waterslides are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

NÁAY SPA has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

American (Sign language), English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 6 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • BIKINI BOTTOM BAR™ & GOUR
  • GOOD BURGER™
  • LE SPATULA – MARKET DININ
  • PIAZZA™
  • YACHT CLUB, WORLD CUISINE

Things to do

  • 24-hour health club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Lazy river
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Free children's club
  • Free crib
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 6 floors
  • Built in 2021
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available 24 hours). Driving? This property offers free parking.
Property Registration Number OPERADORA GENTION SA DE CV

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya

Frequently asked questions

Can I book all-inclusive options at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma is an all-inclusive resort and rates come with all meals. Activities include cooking classes, Pilates, and dance classes.

How much does it cost to stay at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?

As of Nov 24, 2024, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma on Dec 8, 2024 start from $869.01, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma offers free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

What is there to do close to Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?

This hotel is located in Playa del Carmen, close to Maroma Beach, Cirque du Soleil Boutique at Vidanta Riviera Maya, and Puerto Morelos Town Square. You'll also find Playa Paraiso Golf Course and Paradise Beach within a short drive.

Will I be able to park at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?

Yes, self parking is offered for free at the hotel.

Is there a spa at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?

NÁAY SPA is the hotel's spa and services include hot stone massages, deep-tissue massages, aromatherapy, and couples treatments.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma have a casino?

No, Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma doesn't have a casino.

Is there an indoor pool at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma good for couples?

This beachfront hotel offers plenty of amenities for couples including an outdoor pool, 2 swim-up bars, and 6 restaurants.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma feature a restaurant that includes a breakfast menu?

No, Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma doesn't have a restaurant that serves breakfast.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma allow pets to stay for free?

No, pets and service animals aren't allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma.

Are there connecting rooms at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?

The closest major airport to Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma is Cancun Intl. Airport (CUN), which is 20 mi away (30 minutes by car). Another top airport is Cozumel Intl. Airport (CZM), which is around 19.6 mi away.

Are there rooms with balconies at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?

Yes, every guestroom at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma comes with a furnished balcony with some featuring ocean views.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma host weddings?

Take advantage of the wedding venue at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma if you plan to say "I do" during your trip.

Reviews

8.4

Very Good

Rating 10 - Excellent. 588 out of 1020 reviews" "
Rating 8 - Good. 180 out of 1020 reviews" "
Rating 6 - Okay. 114 out of 1020 reviews" "
Rating 4 - Poor. 67 out of 1020 reviews" "
Rating 2 - Terrible. 71 out of 1020 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Perla

Good
Stayed 2 nights in Oct 2024

10/10 Excellent

Natalia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Italian restaurant Pool
Stayed 3 nights in Oct 2024

10/10 Excellent

Roy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water park was great and the staff was amazing. Every staff member was extremely kind and helpful and great with the kids. There where plenty of life guards visibly around which made everyone feel safe. The food was not the best but I still have not been to an all inclusive with amazing food.
Stayed 2 nights in Aug 2024

10/10 Excellent

Vanessa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We go for the water park. My child enjoys the park and getting slimmed.
Stayed 4 nights in Aug 2024

6/10 Okay

Vanessa

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2024

4/10 Poor

JOHN, Park City

Traveled with family and small children
Disliked: Staff & service
Nicer places to stay for the money
Stayed 4 nights in Jul 2024

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Food was fantastic, rooms and water park were next level. Characters and shows were awesome. Only one negative was the character breakfast was extortionate so we did not do, and any thing in the shops we crazy expensive e.g. a small SpongeBob stuffy, over $100.
Stayed 7 nights in Aug 2024

4/10 Poor

David

Traveled with family and small children
Liked: Cleanliness, staff & service
I loved the water park. what I did not like was too many long lines too much waiting time to do anything. Just to check out took me an hour. I wanted to have breakfast but by the time I got there I would have had to pay more money to do it everything costs.
Stayed 1 night in Aug 2024

10/10 Excellent

Sarah Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Timur

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, aquapark, new facility. Very nice and interesting nightly show. Pool at every room and sea view is amazing. 2 showers and restrooms at the room. Great breakfast buffet, lunch at aquapark buffet and dinner at italian restaurant or burger restaurant. Beach is not what i expected for Mexico, jetty needs to be added for swiming, old pipes and trash needs to be removed from the sea at the beach. Smell of urine at the room after many kids sleeping should be addressed.
Stayed 6 nights in Aug 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

6/10 Okay

Humberto Andres

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Iram, orlando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Que se pongan más atentos los meseros en varios restaurantes yo creo que tienen que prestar un poco de más atención a los clientes te atienden una vez y después para el regreso se demoran demasiado……
Stayed 3 nights in Aug 2024

10/10 Excellent

Jennifee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing, the water park is beautiful. The staff is very friendly but the only thing that i didnt like was the temperature of the swim out pools, the dont get sun at any time so they stay cold all the time. This is a kids hotel, if i immerse my 2 year old baby in that water she would get pneumonia, i suggest a water heater for those pools. They have plenty of sun, they can get solar panels. Besides that everything was great.
Stayed 4 nights in Aug 2024

10/10 Excellent

Shaquania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was friendly and helpful.
Stayed 3 nights in Jun 2024

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 4 nights in Aug 2024

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful visit!
Stayed 4 nights in Aug 2024

4/10 Poor

OMAR, Burtonsville

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
What a major disappointment!!!! To the few that were polite, respectful and care about customer service, you are amazing, and we thank you for all you did to make up for the majority that didn't care or even tried. The Good!!! The Front Desk, you guys/gals were excellent, the check in and check out were excellent. Bellhops, you guys rock. Thank you for doing such a tough job with a smile and respect. Van drivers, always with a great smile and incredibly polite. Telephone operators, best phone service I have experienced, from taking our room orders to delivering us clean towels. Awesome job. Uriel, the bartender from Cosmo's Swim Up Bar, Erik our server from Good Burger, the nice fella inside the candy truck from Good Burger, and our server from the Character The Worse!!! The customer service provided by everyone else besides the few mentioned. Seems like your servers and host/hostess goals is to sell you a reservation to Tavola instead of helping you with your meals and drinks, and they are terrible at both (serving and selling). The Nickelodeon Shop: the good quality of your products are represented but the prices are just an insult to ones intelligence. $180 US Dollars for two plushies, it’s just absurd. I really enjoyed how the cashier pointed at some plushies while telling me “those are cheaper if that’s what you want”. Ironically, I ended up buying the golden pineapple tumbler for my son, overpriced, but still more reasonable to explain its value over a plushie.
Stayed 4 nights in Aug 2024

8/10 Good

Jose Octavio Melendez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Yadira

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cool
Stayed 7 nights in Jul 2024

4/10 Poor

Yessenia

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
We have been to Mexico on numerous occasions. This was the first time we took our children to enjoying the experiences of Mexico that we have come to love. Food, entertainment services. All are lacking at this resort. Staff was young and extremely rude at times. Most places to eat we just ok. We love staying at high end all inclusive resorts. This one was lacking in all areas. My biggest issue is safely for bringing in my family. So I love when you stay in an all inclusive resort they are careful to only let in guest of the resort. The main reason we came to this resort was the Waterpark. What I did not know was that itvis open to the public. We had our personal property moved multiple times to other chairs. Some people were just rude and talked badly of you in Spanish thinking we didn't understand. I did not feel comfortable letting my kids run around the waterpark without an older family member because I felt it was not safe. If i could do it over again I would have stayed at another amazing resort and saved 5K and just visited the Nickelodeon park for a day. Also nothing is close to walking distance in this resort. You have to take the shuttle everywhere. So if your going to a restaurant there is a strong possibility your set will be wet from people coming from the waterpark. Never again and I have never said that about any resort I have stayed at in Cancun.
Stayed 3 nights in May 2024

2/10 Terrible

Jacqueline

The having to drive and use a shuttle to go from area to area was very inconvenient and you had to wait for shuttles in the heat. Very over priced for the value.
Stayed 6 nights in Jul 2024

10/10 Excellent

MARCEL

Stayed 2 nights in Jul 2024

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! We had an amazing time
Stayed 4 nights in Jul 2024

10/10 Excellent

Marian

Stayed 6 nights in Jul 2024

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