Grand Velas Riviera Maya - All Inclusive in Playa del Carmen

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Luxury property on the beach, with 3 outdoor pools

VIP Access

Choose dates to view prices

Where to?

Dates

April 2025

May 2025

On the beach, white sand, free beach shuttle, free beach cabanas

3 outdoor pools, pool umbrellas, sun loungers

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

All inclusive
Bar
Breakfast included

Explore the area

Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa del Carmen, QROO, 77710

El Camaleón Mayakoba Golf Course
‪8 min drive‬
Playa Xcalacoco
‪12 min drive‬
Tres Rios Ecopark
‪13 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪48 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
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Room options

Grand Class Pool Suite Ocean Front

1378 sq ft
Ocean view
Sleeps 4
1 King Bed OR 2 Twin Beds

Premium bedding, down comforters, pillowtop beds, free minibar

Ambassador Suite Ocean View

1281 sq ft
Ocean view
Sleeps 4
1 King Bed OR 2 Queen Beds

Zen Grand Two Bedroom Family Suite Nature View

2368 sq ft
Resort view
Sleeps 6
1 King Bed and 2 Queen Beds

Ambassador Pool Suite Ocean View

1270 sq ft
Ocean view
Sleeps 4
1 King Bed

Ambassador Two Bedrooms Family Suite Ocean View

2526 sq ft
Ocean view
Sleeps 6
1 King Bed and 2 Queen Beds

Nature View Suite - Zen Experience

1184 sq ft
Resort view
Sleeps 4
1 King Bed OR 2 Queen Beds

Nature View Suite with Pool - Zen Experience

1174 sq ft
Lagoon view
Sleeps 4
1 King Bed OR 2 Queen Beds

About the neighborhood

Playa del Carmen

Grand Velas Riviera Maya - All Inclusive places you 3 mi (4.7 km) from El Camaleón Mayakoba Golf Course. This 539-room, 5-star property has 3 outdoor pools along with indoor private hot tubs and a full-service spa. It's connected to the convention center in central Playa del Carmen, 6.4 mi (10.3 km) from Playa del Carmen Main Beach, and also 7.2 mi (11.5 km) from Maroma Beach.

What's nearby

El Camaleón Mayakoba Golf Course - 8 min drive - 2.0 miles
Gran Coyote Golf - 9 min drive - 3.3 miles
Playa Xcalacoco - 12 min drive - 4.5 miles
Tres Rios Ecopark - 13 min drive - 4.2 miles
Playa del Carmen Main Beach - 14 min drive - 6.5 miles

Getting around

Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

‪Amaranto - ‬13 min drive
‪Alberca - Pool - ‬13 min drive
‪Privilege Lounge - ‬20 min walk
‪Piano Bar - ‬14 min drive
‪Restaurante Hacienda - ‬11 min drive

About this property

Grand Velas Riviera Maya - All Inclusive

Luxury property on the beach, with 3 outdoor pools

Guests of Grand Velas Riviera Maya - All Inclusive have access to a full-service spa, 3 outdoor pools, and karaoke. Free valet and self parking are available, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a gym, and free WiFi in public areas.

65-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Other amenities include indoor private hot tubs, free minibar items, and balconies.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

SE Spa has 42 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

The property is a member of Preferred Hotels & Resorts.

Languages

English, Portuguese, Spanish

Similar properties

Pool
Breakfast included
All inclusive
Spa

includes taxes & fees

$679 per night

Apr 6 - Apr 7

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi

Parking and transportation

Area shuttle (surcharge)
Free beach shuttle
Limo/town car service
Free self parking on site
Free valet parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to noon
2 beach bars
3 poolside bars
3 swim-up bars
6 bars/lounges
8 restaurants
A coffee shop/cafe
Couples/private dining
Free daily manager's reception
Private picnics
Snack bar/deli

Restaurants on site

Cocina de Autor (+12)
Frida
Lucca
Piaf (+12)
Sen Lin

Things to do

18-hole adjacent golf course
3 outdoor pools
Air hockey
Arcade/game room
Beach volleyball
Beach yoga
Billiards/pool table
Children's pool
Concerts/live shows
Ecotours
Fitness classes
Foosball table
Free bicycle rentals
Free children's club
Full-service spa
Games
Gym
Hiking/biking trails
Karaoke
Kayaking
Mini golf
Piano
Pilates classes
Playground
Shopping
Table tennis

Family friendly

3 outdoor pools
Arcade/game room
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
In-room babysitting (surcharge)
In-room crib
In-room sofa bed
Laundry facilities
Mini golf
Playground
Snack bar/deli
Soundproofed rooms
Travel crib

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Free grocery shopping service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business center
Computer station
Conference center (94,548 square feet of space)
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Garden
On the beach
Picnic area
Pool loungers
Pool umbrellas
Terrace

Full-service spa

42 treatment rooms
Aromatherapy
Ayurvedic treatments
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Mud bath
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Elevator (43 inch wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible pool
Wheelchair-accessible registration desk (47 inches high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa

3 buildings
4 floors
At least 10% of profits reinvested in community and sustainability
Ballroom
Banquet hall
Built in 2008
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Local artist showcase
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Down comforter
Free crib
Hypo-allergenic bedding
Pillow menu
Pillowtop mattress
Premium bedding
Single sofa bed

Bathroom

Bathrobes
Bathtub or shower
Children's robes
Designer toiletries
Hair dryer
Jetted bathtub or rainfall showerhead
Private bathroom
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste
Towels provided

Entertainment

65-inch smart TV with premium cable channels

Food and drink

24-hour room service
Champagne service
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Iron/ironing board
Laptop workspace
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Late check-out fee: USD 65

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Additional fees apply for connecting/adjoining rooms and are subject to availability.

This property's guestrooms are divided into 3 sections. Nature View suites are located in the Zen Grand section, located .75 miles (1,207 meters) from the beach, and are near the convention center, spa, and pool. Access to the beach and other sections of the property is provided via a 24-hour hotel shuttle. Ambassador suites are located around the resort's main infinity pool. Grand Class Ambiance facilities (restaurants and swimming pool) are reserved for adults and children age 12 and older only.

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Free cribs/infant beds are available

Property payment types

Important information

Fees

The charges below are included in your overall room price:

New Year's Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Early check-in is available for a fee (subject to availability)
Late check-out fee: USD 65 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a smoke detector and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM—-anytime
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a smoke detector and a security system.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
No rollaway or extra beds are available.

Property is also known as

All Inclusive Grand Velas Riviera Maya

Grand Velas All Inclusive

Grand Velas All Inclusive Riviera Maya

Grand Velas Riviera Maya

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Grand Velas Riviera Maya Playa del Carmen

Riviera Maya Grand Velas

Velas Grand Riviera Maya

Velas Riviera Maya

Velas Riviera Maya Inclusive

Grand Velas Riviera Maya All Inclusive Hotel Playa del Carmen

Hotel Grand Velas Riviera Maya - All Inclusive Playa del Carmen

Playa del Carmen Grand Velas Riviera Maya - All Inclusive Hotel

Grand Velas Riviera Maya All Inclusive Playa del Carmen

Hotel Grand Velas Riviera Maya - All Inclusive

Grand Velas Riviera Maya - All Inclusive Playa del Carmen

Grand Velas Riviera Maya All Inclusive Hotel

Grand Velas Riviera Maya All Inclusive

Velas Riviera Maya Inclusive

Frequently asked questions

Are there all-inclusive rates at Grand Velas Riviera Maya - All Inclusive?

Grand Velas Riviera Maya - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, kayaking, and mini golf.

How much does it cost to stay at Grand Velas Riviera Maya - All Inclusive?

As of Apr 2, 2025, prices found for a 1-night stay for 2 adults at Grand Velas Riviera Maya - All Inclusive on Apr 20, 2025 start from $1,303.38, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Grand Velas Riviera Maya - All Inclusive?

Grand Velas Riviera Maya - All Inclusive offers free cancellation on certain room rates. For additional details, look at the cancellation policy on our site.

What is there to do around Grand Velas Riviera Maya - All Inclusive?

This property is located in Playa del Carmen, close to Playa del Carmen Main Beach, Maroma Beach, and El Camaleón Mayakoba Golf Course. You'll also find Tres Rios Ecopark and Gran Coyote Golf within a short drive.

Is parking available on site at Grand Velas Riviera Maya - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is a spa located at Grand Velas Riviera Maya - All Inclusive?

SE Spa is the property's spa and services include hot stone massages, sports massages, mud baths, and body wraps.

Does Grand Velas Riviera Maya - All Inclusive feature a casino?

No, Grand Velas Riviera Maya - All Inclusive doesn't have a casino.

Is there an indoor pool at Grand Velas Riviera Maya - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

What do couples enjoy most about Grand Velas Riviera Maya - All Inclusive?

This beachfront all-inclusive property offers many amenities for couples, including Champagne service as well as 2 beach bars and 3 outdoor pools.

Are there hot tubs at Grand Velas Riviera Maya - All Inclusive?

Yes, this all-inclusive property features private indoor spa tubs in all guestrooms.

Does Grand Velas Riviera Maya - All Inclusive have a restaurant with a breakfast menu?

Yes, Grand Velas Riviera Maya - All Inclusive has 8 restaurants, and serves free buffet breakfast each morning.

Does Grand Velas Riviera Maya - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Grand Velas Riviera Maya - All Inclusive.

Are there connecting rooms at Grand Velas Riviera Maya - All Inclusive?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

What is the closest airport to Grand Velas Riviera Maya - All Inclusive?

The closest major airport to Grand Velas Riviera Maya - All Inclusive is Cozumel Intl. Airport (CZM), which is 26.7 mi away (265 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27 mi away.

Are there rooms with balconies at Grand Velas Riviera Maya - All Inclusive?

Yes, every guestroom at Grand Velas Riviera Maya - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Grand Velas Riviera Maya - All Inclusive offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Grand Velas Riviera Maya - All Inclusive.

Grand Velas Riviera Maya - All Inclusive Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Bhupathy

Traveled with family

Dec 29, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property itself I great. However, the brokered transport from the hotel isn’t very flexible. Our flight was delayed and we had to forgo the entire amount, which was pricey.

Stayed 6 nights in Dec 2024

10/10 Excellent

David

Traveled with family

Dec 24, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Everything is amazing here

Stayed 4 nights in Nov 2024

10/10 Excellent

Bing Li, Langley

Dec 15, 2024

Liked: Cleanliness

Stayed 3 nights in Dec 2024

10/10 Excellent

Hussein

Traveled with family and small children

Dec 14, 2024

Liked: Cleanliness, amenities, property conditions & facilities

Amazing resort

Stayed 8 nights in Dec 2024

10/10 Excellent

Anamaria, Washington

Traveled with family

Dec 13, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our favorite resort in the Cancun/Playa del Carmen area. It is indeed a five star hotel. The service is excellent, the rooms are great, the dining options are fantastic. The beach and pools are wonderful.

Stayed 5 nights in Nov 2024

8/10 Good

evis

Traveled with family

Dec 1, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Some of the staff is really great some not so much

Stayed 8 nights in Nov 2024

10/10 Excellent

Amber

Traveled with partner

Nov 24, 2024

The service, food and pool/beach areas were exceptional. Everyone was so friendly and welcoming. The food at each a La cart restaurant was delicious. We loved how the Mexican restaurant on site made table side margarita and guacamole. The Michelin star restaurant was a great experience and all of these restaurants were included in the cost. Even the buffet had good food. The resort was right on the beach which was cleaned and raked everyday. The property had serval infinity pools that were gorgeous. We left talking about when we can plan to come back again.

Stayed 3 nights in Nov 2024

10/10 Excellent

Anthony, Morgan Hill

Traveled with partner

Nov 19, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food Was outstanding. I did not like how spread out the property was. I should have realized that before I booked.

Stayed 3 nights in Nov 2024

4/10 Poor

Eladio

Traveled with family

Oct 7, 2024

Liked: Cleanliness

Disliked: Staff & service, amenities

Service is average , terrible beach, very expensive all

Stayed 3 nights in Sep 2024

10/10 Excellent

stanislav

Sep 24, 2024

Stayed 4 nights in Aug 2024

10/10 Excellent

Luis

Traveled with family

Aug 20, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth the price

We stayed here last week and had an amazing time celebrating my daughter’s 17th bday and our 20th anniversary. I travel a lot and never had that kind of attention… Starting from the time of booking to our return back home. Level of service is 2nd to none. It will hurt your wallet but totally worth it! Thank you to our concierge Cesar who ensured we wanted for nothing.

Stayed 5 nights in Aug 2024

8/10 Good

Maggie

Traveled with family and small children

Aug 19, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice and large resort with different views and themes for each section of the resort. The “jungle” building is actually nice too even it’s not beach front. It’s quite and very zen.

Stayed 5 nights in Jul 2024

10/10 Excellent

Michael

Aug 13, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

10/10 Excellent

Francisco

Aug 12, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

This is a unique place. You really have to be a picky traveler to not like Grand Velas or to find something not up to standards. And if there is something (because things happen), I assure you they will do everything in their power to get it fix ASAP. As a family, we love this resort and can't wait to go back.

Stayed 7 nights in Jul 2024

4/10 Poor

Jose Maria

Traveled with family and small children, Traveled with family

Aug 10, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It is an excellent hotel with a lot of potential but one huge shortcoming - food poisoning! The service provided by the hotel staff is exceptional and so are the hotel facilities. Our concierge, Itzel, was fantastic. My girls enjoyed the Kids Club. The beach, with many rocks, takes points away since it makes it difficult to enjoy the beach - it makes it not swimmable. The breakfast at the Azul restaurant is very enjoyable, and I want to give special mention to Omar, who was great. Dinner at the various restaurants were seemingly amazing, until you end up with food poisoning. Alcolhol included some top shelf selections. One day, we had lunch at the adults-only Bistro restaurant and ordered a green ceviche and an octopus dish. That night I spent the night in the toilet vomiting and with diarrhea. In the morning I felt horrible all day, with no energy or will to do much. My husband had a bit of a delayed start, but by the afternoon he was feeling uneasy, and later that night he spent his share of time at the toilet with diarrhea. The hotel offered us a consult with the hotel doctor at a cost. While they ended up not charging us for the doctor’s visit after my husband reasoned with them, I’m still disappointed that they even try to charge us for it and at the reaction that staff at the hotel vacation club office had, who try to minimize and ridicule our situation as a “stomach upset”. I also noticed there is another guest who also experienced food poisoning a month ago.

Stayed 4 nights in Aug 2024

8/10 Good

David

Aug 6, 2024

Liked: Staff & service, amenities, property conditions & facilities

Cons: Transportation was not arranged for ahead of time. Should have been offered at the time of purchase. Ant infestation in our room. Staff did treat the room, but still unpleasant considering the price paid for the resort. Pros: Food was clearly better than the average all-inclusive. Restaurants were above average. Alcolhol included some top shelf selections. Kids club was excellent; good activites for toddlers and teens. Attentive staff.

Stayed 4 nights in Jul 2024

10/10 Excellent

marat

Aug 1, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place

Stayed 7 nights in Jul 2024

4/10 Poor

Arsen

Traveled with family

Jul 30, 2024

Disliked: Staff & service

Honestly, I travel to many hotels around the world and the staff was horrible and annoying. Specially concierge

Stayed 4 nights in Jul 2024

10/10 Excellent

Jose

Traveled with family and small children, Traveled with family

Jul 17, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent service from all personnel

Stayed 5 nights in Jul 2024

10/10 Excellent

Joseph Urba Rupp

Traveled with family

Jul 14, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Awesome hotel and experience. Great staff. Unique dining experiences-it was like a culinary vacation. We plan to return!

Stayed 6 nights in Jul 2024

10/10 Excellent

Zia

Traveled with family and small children

Jul 11, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Welcoming, prompt and courteous when responding to the room change, and medical emergency. Ms Itzel, our butler lady, was beyond attentive, helpful and kind.

Stayed 7 nights in Apr 2024

10/10 Excellent

Rosa

Traveled with family and small children, Traveled with group

Jul 7, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great resort stay with family. Beach area is a bit tricky with lots of sharp rocks.

Stayed 4 nights in Jun 2024

10/10 Excellent

Tina

Jun 30, 2024

Stayed 6 nights in Jun 2024

2/10 Terrible

david

Traveled with family

Jun 26, 2024

Liked: Staff & service, amenities

Disliked: Cleanliness

Terrible- food poisoning mid week ! I have never been more sick . Please improve food hygiene

Stayed 7 nights in Jun 2024

10/10 Excellent

Claudine

Traveled with family

Jun 26, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My family and I recently stayed at Gran Velas Riviera Maya from June 1 to June 8, and we couldn't be happier with our experience. The service and hospitality were top-notch. Our concierge, Miriam, went above and beyond, stocking our rooms with our favorite snacks and drinks, arranging special birthday treats, and handling all our reservations. Her attentiveness made us feel incredibly welcomed. By the pool, Humberto and Jesus kept us comfortable, shaded, and well-stocked with drinks and food. Barbara’s unique service of cleaning sunglasses was a delightful touch. Dining was a highlight, with Isaac, Andres, and Edgar at the Bistro making us feel at home and offering great recommendations. Maira at Chakra introduced us to the chef, while Dario at Piaf and Felix and Nadia at Azul provided exceptional service. Nadia’s friendly approach and care for our kids were heartwarming. The resort’s grounds were stunning, with beautiful flowers and freely roaming animals adding to the charm. In summary, Gran Velas Riviera Maya exceeded our expectations with its impeccable service, attentive staff, friendly atmosphere, and breathtaking grounds. We are already planning our next visit. Thank you for a memorable stay!

Stayed 7 nights in Jun 2024