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Hotel Palacio Maya

4.0 star property
Art Deco hotel with a fitness center and a rooftop terrace

Choose dates to view prices

Photo gallery for Hotel Palacio Maya

Exterior
1 bedroom, premium bedding, down comforters, minibar
Exterior
Daily buffet breakfast for a fee
Suite, 2 Queen Beds | 1 bedroom, premium bedding, down comforters, minibar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Room service

Explore the area

Map
Calle 62 Numero 327 por 37 y 39, Colonia Centro, Mérida, YUC, 97000
  • Yucatan International Convention Center
    ‪8 min walk‬
  • U.S. Consulate Merida
    ‪13 min walk‬
  • Mérida Cathedral
    ‪3 min drive‬
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪16 min drive‬

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Room options

View all photos for Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds | 1 bedroom, premium bedding, down comforters, minibar

Standard Double Room, Multiple Beds

  • 301 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, premium bedding, down comforters, minibar

Presidential Suite

  • 753 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite

1 bedroom, premium bedding, down comforters, minibar

Family Suite

  • 893 sq ft
  • City view
  • Sleeps 6
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Suite, Bathtub

Suite, Bathtub | 1 bedroom, premium bedding, down comforters, minibar

Suite, Bathtub

  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, premium bedding, down comforters, minibar

Standard Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, premium bedding, down comforters, minibar

Suite, 2 Queen Beds

  • 700 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Room

1 bedroom, premium bedding, down comforters, minibar

Basic Room

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed, Pool View

1 bedroom, premium bedding, down comforters, minibar

Studio Suite, 1 Queen Bed, Pool View

  • 409 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite Master

1 bedroom, premium bedding, down comforters, minibar

Suite Master

  • Sleeps 6
  • 3 Full Bed(s)

View all photos for Suite Presidential

1 bedroom, premium bedding, down comforters, minibar

Suite Presidential

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Room Standard

1 bedroom, premium bedding, down comforters, minibar

Room Standard

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Suite

1 bedroom, premium bedding, down comforters, minibar

Suite

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Superior

1 bedroom, premium bedding, down comforters, minibar

Room Superior

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Room Standard

1 bedroom, premium bedding, down comforters, minibar

Room Standard

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Suite Deluxe

1 bedroom, premium bedding, down comforters, minibar

Suite Deluxe

  • Sleeps 4
  • 2 Full Bed(s)

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About the neighborhood

Mérida

Located in Mérida Centro, Hotel Palacio Maya is within a 10-minute walk of popular sights such as Paseo de Montejo and Yucatan International Convention Center. This 63-room, 4-star hotel has conveniences like an outdoor pool, an indoor pool, and free in-room WiFi.

What's nearby

  • Paseo de Montejo - 6 min walk - 0.3 miles
  • Yucatan International Convention Center - 8 min walk - 0.4 miles
  • U.S. Consulate Merida - 13 min walk - 0.7 miles
  • Plaza Grande - 2 min drive - 1.1 miles
  • Mérida Cathedral - 3 min drive - 1.3 miles

Getting around

  • Teya-Merida Station - 28 min drive
  • Mérida International Airport (MID) - 16 min drive

Restaurants

  • ‪TEYA - Gastronomía Yucateca Viva - ‬5 min walk
  • ‪La Exquina - ‬7 min walk
  • ‪Crabster - ‬5 min walk
  • ‪Hop 3 The Beer Experience - ‬5 min walk
  • ‪El Apapacho - ‬4 min walk

About this property

Hotel Palacio Maya

Art Deco hotel with a fitness center and a rooftop terrace
Hotel Palacio Maya features an indoor pool, an outdoor pool, and a children's pool. Free parking is included with your stay. The front desk is staffed 24/7 to help with securing valuables, tours or tickets, and luggage storage. Additional amenities include a gym, a rooftop terrace, and free WiFi in public areas.
32-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and safes are other standard amenities.
An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 169 to 199 for adults and MXN 99 to 99 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • BALAM

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Indoor pool
  • Outdoor pool
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Conference center
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for MXN 180.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 169 to 199 for adults, and MXN 99 to 99 for children
  • Rollaway bed fee: MXN 180.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Palacio Maya Merida
Palacio Maya Merida
Hotel Palacio Maya Mérida
Palacio Maya Mérida
Palacio Maya
Hotel Palacio Maya Hotel
Hotel Palacio Maya Mérida
Hotel Palacio Maya Hotel Mérida

Frequently asked questions

What's there to do around Hotel Palacio Maya?

This hotel is situated in Mérida Centro within a 10-minute walk of Paseo de Montejo, Paseo 60, and Casa Montes Molina Museum. You'll also find Mérida Cathedral and Plaza Altabrisa within a short drive.

How much does it cost to stay at Hotel Palacio Maya?

As of Apr 4, 2025, prices found for a 1-night stay for 2 adults at Hotel Palacio Maya on Apr 13, 2025 start from $58.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Hotel Palacio Maya?

Yes, self parking is offered for free at the hotel. Though parking is limited, accessible parking is also available.

Does Hotel Palacio Maya feature a casino on the premises?

No, Hotel Palacio Maya doesn't have a casino.

Will I find an indoor pool at Hotel Palacio Maya?

Yes, this hotel has an indoor pool along with an outdoor pool.

Is Hotel Palacio Maya a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a garden-view restaurant.

Are there hot tubs at Hotel Palacio Maya?

No, there isn't a spa tub at this hotel.

Does Hotel Palacio Maya have a restaurant that serves breakfast?

Yes, Hotel Palacio Maya serves buffet breakfast for a surcharge each morning at BALAM.

Will Hotel Palacio Maya allow pets to stay free of charge?

No, pets aren't allowed at Hotel Palacio Maya.

Are there connecting rooms at Hotel Palacio Maya?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Hotel Palacio Maya?

The closest major airport to Hotel Palacio Maya is Mérida International Airport (MID), which is 5.5 mi away (16 minutes by car).

Are there rooms with balconies at Hotel Palacio Maya?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy garden or pool views.

Hotel Palacio Maya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 565 out of 944 reviews
Rating 8 - Good. 264 out of 944 reviews
Rating 6 - Okay. 68 out of 944 reviews
Rating 4 - Poor. 16 out of 944 reviews
Rating 2 - Terrible. 31 out of 944 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Robert

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the cockroach or refusal to provide freezer space for medicine. We had to move out and lost day’s charge. “Ask Expedia for your refund “
Stayed 2 nights in Mar 2025

10/10 Excellent

gerardo g.

Stayed 1 night in Jan 2025

4/10 Poor

Jose A

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pésimo servicio , sin agua caliente, sin desayuno porque le dan preferencia a gentes que no son huéspedes 😞
Stayed 1 night in Dec 2024

8/10 Good

Glynise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a neighborhood, a few blocks from a major street with shops and restaurants. It would help to have a translation app. Staff was very friendly and patient.
Stayed 6 nights in Dec 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Super helpful and kind staff!
Stayed 2 nights in Oct 2024

2/10 Terrible

Marco

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Super crowded at reception area, with external customers impossible to stay there
Stayed 4 nights in Dec 2024

4/10 Poor

Marco

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Good price. Due to December Holidays festivities, the hotel is overcrowded with external customers for breakfast celebrations, Hotel staff do not care, not space for and is rude with guesses staying at hotel. Do not stay at this hotel during end of year holidays, as early as 12 Dec.
Stayed 1 night in Dec 2024

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Michelle

The good: Comfy bed/pillows. Great location. Service in restaurant on day 1 was good. The Bad: when I checked in they didnt tell me where anything was, what time the restaurant or bar was open. Anything about the amenities. It was here is your key. There is the elevator. Turned out the bar was "open " but no one was working it. Desk told me to order room service to get a beer. I ordered 3. Half hour later they were delivered warm. Fridge in room didnt do much and only ran when key was in the room. The room safe didnt work. I had to ask for toilet paper and extra water. Service in restaurant on day 2 was not good. The ugly: Walls were thin. You could hear everything in the halls and outside. A/C Remote was filthy. Halls smelled bad.
Stayed 4 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merida - a foodie paradise in the Yucatan
Loved Merida. The food is the best in Mexico. The hotel is located a few blocks from Parque Santa Ana which is where you need to be for the cultural experience. The hotel food is just okay, so I recommend that you spend your time eating outside at the fantastic collection of cafes and restaurants.
Stayed 2 nights in Nov 2024

8/10 Good

oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, close to most attractions near centro. No, english speakers at front desk this time, but he used a translator to answer queations. No provlem.
Stayed 1 night in Nov 2024

8/10 Good

rachel

Stayed 1 night in Nov 2024

8/10 Good

rachel

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Room is very nice, clean, good view, quiet. Staff not very helpful
Stayed 1 night in Nov 2024

6/10 Okay

Judith

Liked: Staff & service
Shower water was not evacuating at move-in; they did fix problem when I reported). Sometimes there is no water and you need to wait to shower (at least 3 times in 7-day stay). They provide 1 tiny roll of toilet paper at a time and we had to buy our own just in case. They often forgot to replace dirty towels after removing them, and I had to call to request. Staff was pleasant and helpful. In general not terrible, but just average.
Stayed 7 nights in Nov 2024

10/10 Excellent

oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Valet parking
Stayed 1 night in Nov 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
No water
We booked the presidential suite for two nights as a special treat and were looking forward to the jacuzzi bath and the spacious terrace. Sadly there was no water on the day of our arrival and this was eventually fixed late in the evening when a small amount of water began to come out of the taps. The next morning there was no water again. This was then fixed and I managed a shower with a slow trickle before the water gave out completely. The hotel moved us to a basic room on the first floor - no jacuzzi and no terrace, but at least we had water! Really disappointing especially as we had paid for the highest priced room.
Stayed 2 nights in Nov 2024

2/10 Terrible

Jorge

Stayed 7 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The garden is a beautiful, peaceful oasis. The room and the AC are great!
Stayed 1 night in Nov 2024

10/10 Excellent

Tim

Stayed 2 nights in Oct 2024

10/10 Excellent

Roberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great Staff very friendly They go the extra mile to help
Stayed 4 nights in Oct 2024

8/10 Good

Salvador

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff and the hotel y clean and the location, walking distances to the point of interest.
Stayed 3 nights in Oct 2024

8/10 Good

Ana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love Palace Hotel Maya
I spend 7 nights at Hotel Palacio Maya. I really liked to stayed in this hotel, the employees are very friendly and helpful. It's clean and the rooms are spacious. I didn't like the food of the buffet, but I liked the food a la carta. Estuve 7 noches en el hotel Palacio Maya. Los empleados en la recepción son muy amables y siempre estuvieron listos para ayudarnos, el hotel es muy limpio, y sus cuartos son muy espacios. Aunque en ciertas áreas huele un poco feo. No me gustó la comida del Buffet, pero si me gustó la comida que ordenamos a la carta. Gracias a todos sus empleados por su amabilidad y su ayuda. Con gusto lo recomiendo😍
Stayed 6 nights in Oct 2024

6/10 Okay

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for group or family
As a single traveler, it wasn't the right fit - but for a group or family, it would be fantastic. The property is beautiful; Cecil greets guests at the doors with a big smile; & the peacock & peahen were fun to flirt with. The only bar is in the pool area (mosquito hell for me). My room's AC did not work well and I had no hot water. They do not have washcloths or hair conditioner. As someone who likes to get out on foot, the location was not ideal for me, however if you have a car and plan to drive further afield during the day, this would be an ideal location.
Stayed 1 night in Oct 2024

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, good service
Stayed 1 night in Oct 2024

10/10 Excellent

Dilip

Liked: Cleanliness, staff & service, property conditions & facilities
Parking
Stayed 1 night in Oct 2024

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