Terranea Resort

5.0 star property
Elegant beach hotel and 4 outdoor swimming pools
VIP Access

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Terranea Resort

Beach nearby, sun loungers, beach umbrellas, beach towels
Exterior
View from room
5 restaurants, breakfast, lunch, dinner served; Asian cuisine
Fitness studio

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Spa
  • Pool
    Pool
  • Bar
    Bar
  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Gym
    Gym

Explore the area

Map
100 Terranea Way, Rancho Palos Verdes, CA, 90275
  • Palos Verdes Peninsula
    1 min walk
  • Point Vicente Lighthouse
    20 min walk
  • Wayfarers Chapel
    3 min drive
  • Los Angeles, CA (LAX-Los Angeles Intl.)
    51 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Book today, save on your next hotel stay

It's that easy when you're a member of Orbitz Rewards. It's free to join!

Room options

Room, 2 Bedrooms, Ocean View

  • 1600 sq ft
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

Villa, 2 Bedrooms (Ocean)

  • 1850 sq ft
  • Ocean view
  • Sleeps 6
  • 2 King Beds

Suite, Ocean View

  • 900 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds, Ocean View

  • 450 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Ocean View

  • 450 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds

  • 450 sq ft
  • Resort view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed

  • 450 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Bungalow (Bungalow)

  • 1098 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premier Room, 1 King Bed, Ocean View

  • 452 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Premier Room, 2 Double Beds, Ocean View

  • 452 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Oceanfront

  • 452 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds

  • 452 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 1 Bedroom, Resort View (Casita)

  • 1098 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

Premier Suite, Ocean View (Ocean Side)

  • 904 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Room, 1 Bedroom, Ocean View (Casita)

  • 1098 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, Oceanfront

  • 904 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite (Shearwater)

  • 1798 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Villa, 3 Bedrooms (Ocean)

  • 2303 sq ft
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

Suite (Vanderlip)

  • 2196 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Bedrooms, Resort View (Casita)

  • 1604 sq ft
  • Resort view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

Room, 1 King Bed, Mobility Accessible

  • Resort view
  • Sleeps 3
  • 1 King Bed

Premier Room, 1 Bedroom, Ocean View (Casita)

  • 1098 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Bungalow, Mobility Accessible (Bungalow)

  • Resort view
  • Sleeps 3
  • 1 King Bed

Bungalow, 2 Bedrooms

  • 1604 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Bungalow, Multiple Beds (Bungalow, 2 King Bed)

  • Resort view
  • Sleeps 6
  • 2 King Beds

Room, 3 Bedrooms, Resort View (Casita)

  • 2099 sq ft
  • Resort view
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

Room, 2 Double Beds, Mobility Accessible

  • Resort view
  • Sleeps 4
  • 2 Double Beds

Room, 3 Bedrooms, Ocean View (Casita)

  • 2099 sq ft
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

Premier Room, 2 Bedrooms, Ocean View (Casita)

  • 1604 sq ft
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

Premier Room, 3 Bedrooms, Ocean View (Casita)

  • 2099 sq ft
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

Bungalow, 2 Bedrooms, Mobility Accessible

  • Resort view
  • Sleeps 7
  • 2 Double Beds and 1 King Bed

Villa, 3 Bedrooms (Resort)

  • 2303 sq ft
  • Resort view
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

Premier Room, 1 King Bed, Ocean View

  • Sleeps 2
  • 1 King Bed

Premier Room, 2 Queen Beds, Ocean View

  • Sleeps 4

Deluxe Villa, Multiple Beds

  • Sleeps 6
  • 2 King Beds

Room, 1 King Bed, Ocean View

  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Ocean View

  • Sleeps 4

Villa, 2 Bedrooms (Ocean)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Bungalow, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Villa, 3 Bedrooms (Ocean)

  • Sleeps 8
  • 3 King Beds

Bungalow, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Rancho Palos Verdes

Terranea Resort places you 1.7 mi (2.7 km) from Wayfarers Chapel. This 582-room, 5-star hotel welcomes business and leisure travelers with 4 outdoor pools, a golf course, and a full-service spa.

What's nearby

  • Point Vicente Lighthouse - 20 min walk
  • Wayfarers Chapel - 3 min drive
  • World Cruise Center - 15 min drive
  • Del Amo Fashion Center - 15 min drive
  • Redondo Beach Pier - 16 min drive

Getting around

  • Los Angeles Intl. (LAX) - 59 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪Starbucks - ‬9 min drive
  • ‪Mochinut - Palos Verdes - ‬10 min drive
  • ‪Lobby Bar And Terrace - ‬8 min walk
  • ‪Nelson's - ‬7 min walk

About this property

Terranea Resort

Elegant beach hotel and 4 outdoor swimming pools
Terranea Resort features a golf course, a full-service spa, and 4 outdoor pools. If you drive, self parking is USD 67.00 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include a children's pool, a gym, and a sauna.
Flat-screen TVs come with digital channels and pay movies, and guests can stay connected with free wired internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Balconies or patios, coffee makers, and free newspapers are also available.
Guests can play rounds at the 9-hole golf course. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Spa has 25 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Languages

English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 5 mi
  • Limo/town car service
  • Self parking on site (USD 67 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 20 to 50 per person
  • 4 poolside bars
  • 5 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bashi
  • Catalina Kitchen
  • mar'sel
  • Nelson's
  • Solviva

Things to do

  • 4 outdoor pools
  • 9-hole golf course
  • Archery
  • Bicycle rentals
  • Children's club
  • Children's pool
  • Ecotours
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf lessons
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Mini golf
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • Laundry facilities
  • Mini golf
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the waterfront
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 25 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 25 buildings
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4 PM
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property requires a 50% deposit of the total cost of stay at booking for all 2-Bedroom Casita and Villa room types.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 595 per accommodation, per stay
  • Dogs only
  • 2 total (51 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 17 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 20 to 50 per person
  • Self parking fee: USD 67.00 per night (in/out privileges)
  • Pet fee: USD 595 per accommodation, per stay
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Terranea L.A.'s Oceanfront
Terranea L.A.'s Oceanfront Rancho Palos Verdes
Terranea L.A.'s Oceanfront Resort
Terranea L.A.'s Oceanfront Resort Rancho Palos Verdes
Terranea L.A.'s Oceanfront Resort Rancho Palos Verdes
Terranea L.A.'s Oceanfront Resort
Terranea L.A.'s Oceanfront Rancho Palos Verdes
Terranea L.A.'s Oceanfront
Hotel Terranea - L.A.'s Oceanfront Resort Rancho Palos Verdes
Rancho Palos Verdes Terranea - L.A.'s Oceanfront Resort Hotel
Hotel Terranea - L.A.'s Oceanfront Resort
Terranea - L.A.'s Oceanfront Resort Rancho Palos Verdes
Terranea L A 's Oceanfront

Frequently asked questions

Is a free cancellation option available at Terranea Resort?

Terranea Resort provides free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Terranea Resort?

As of Oct 30, 2024, prices found for a 1-night stay for 2 adults at Terranea Resort on Nov 10, 2024 start from $532.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Terranea Resort?

This hotel is located in Rancho Palos Verdes and just steps from Palos Verdes Peninsula and Marineland Historic Landmark. You'll also find Point Vicente Lighthouse and Wayfarers Chapel within a short drive.

Will I be able to park at Terranea Resort?

Yes, parking is offered for USD 67.00 per night with in/out privileges. Electric car charging is also available for guests.

Is a spa located at Terranea Resort?

The Spa is the hotel's spa and services include deep-tissue massages, sports massages, body wraps, and aromatherapy.

Does Terranea Resort feature a casino on the premises?

No, Terranea Resort doesn't have a casino.

Is there an indoor pool at Terranea Resort?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools.

Is Terranea Resort a good place to stay for couples?

This waterfront hotel offers many amenities for couples, including in-room massages as well as 4 outdoor pools and 4 poolside bars.

Does Terranea Resort have a hot tub?

Yes, this hotel has a spa tub.

Does Terranea Resort have a restaurant with a breakfast menu?

Yes, Terranea Resort has 5 restaurants, and serves a full breakfast each morning for a surcharge.

Will Terranea Resort allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Terranea Resort for a fee of USD 595 per accommodation, per stay. The property also provides food and water bowls.

Does Terranea Resort have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Terranea Resort?

The closest major airport to Terranea Resort is Hawthorne, CA (HHR-Hawthorne Municipal), which is 25.6 mi away (50 minutes by car). Another top airport is Los Angeles Intl. (LAX), which is located 28.5 mi away (59-minute drive).

Can I book a room with a balcony at Terranea Resort?

Yes, every guestroom at Terranea Resort comes with a balcony with some featuring ocean or resort views.

Does Terranea Resort offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Terranea Resort.

Reviews

8.8

Excellent

Rating 10 - Excellent. 644 out of 1004 reviews" "
Rating 8 - Good. 169 out of 1004 reviews" "
Rating 6 - Okay. 92 out of 1004 reviews" "
Rating 4 - Poor. 61 out of 1004 reviews" "
Rating 2 - Terrible. 38 out of 1004 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

LUIS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Words cannot express the amazing experience we had at the terranea resort and spa . From beginning to end , we had a spectacular time !!!! We were celebrating our 20 wedding anniversary and their attention to detail was exquisite . Our concierge handled all our dinner reservations and we had such an extraordinary time. The views , our upgrade to the casita ! The service , the spa and all Our fabulous dinners were unlike no other . Staff was super happy and serviceable. Everyone was attentive and knowledgeable. Cenebio from the Mar’sel restaurant was amazing . It was one of the best dining experiences we have ever had . He was so great and made us feel so special He even took a picture of us having dinner overlooking the ocean and gave it to us in a beautiful card . It was one of the most memorable dining experiences of our 20 years of marriage together. Corey from Bashi was so sweet and attentive. He also made our celebration so special . Nelson’s was also great for lunch. All the chefs we had the pleasure of dining from were 5 stars . The details in everything were incredible The turn down service , the spa masseuses. AMAZING The spa itself is the main character in this picture . It truly felt like you were part of movie set . It was simply extraordinary . The views from everywhere were unbelievable. I cannot rave enough about how beautiful it all was . The hiking trials never disappoint. If you need some respite or some time off to disengage. This is the place!
Stayed 3 nights in Apr 2024

10/10 Excellent

MARCIA

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very efficient and polite
Stayed 6 nights in Jul 2024

10/10 Excellent

Mary Jo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, five star service amenities.
Stayed 3 nights in Jun 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never want to leave
Stayed 3 nights in Jul 2024

10/10 Excellent

Jennifer, Redondo Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice and accommodating. They took time to have conversations and we never felt rushed. It was our anniversary and they helped make it special.
Stayed 2 nights in Jul 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Denny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place excellent service. Over priced parking fees.
Stayed 4 nights in May 2024

10/10 Excellent

Dustin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

natasha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely gorgeous. I celebrated my birthday here and it was magical. The staff was so attentive, friendly, beautiful and diverse. The spa was amazing and worth every penny. The food was delicious. We at all four restaurants and didn’t have a bad meal once. Our favorite was Mar’sel! Chris, our waiter, was a riot! And all of his recommendations we had and they did not disappoint. Marco and Ryan at the Lobby Bar were amazing! Cassy at the adult pool was so sweet and accommodating. Mota and Lina at Catalina was so gracious and took good care of us. James at Bashi was the coolest! His demeanor was so warm and pleasant, he also had great recommendations that did not disappoint. I really enjoyed my stay and I cannot wait to come back!
Stayed 3 nights in Jul 2024

10/10 Excellent

Maelle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful setting. Truly breathtaking resort. The only thing we didn't love is that we had to pay for most activities including kids activities
Stayed 1 night in Jul 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning! Loved everything…minus valet, they took 30 min to get my car. Room service slow too. It was a very busy weekend though so I understood.
Stayed 2 nights in Jul 2024

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities
Buetifull place i lovely
Stayed 3 nights in Jul 2024

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with ocean side walking trails, spectacular views, wonderful all-service spa, great restaurants and multiple pools. Loved my solo weekend here.
Stayed 2 nights in Jul 2024

10/10 Excellent

Albert

Stayed 2 nights in Jul 2024

10/10 Excellent

Harsimran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibe of Maui in California.
Stayed 3 nights in Jul 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
Our stay was A+ all the way. We can’t wait to come back.
Stayed 3 nights in Jul 2024

10/10 Excellent

John

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 2 nights in Jun 2024

10/10 Excellent

Marjoline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Elena

Stayed 1 night in Jun 2024

10/10 Excellent

Natalia

Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
Loved it here can’t wait to come back!!
Stayed 3 nights in May 2024

4/10 Poor

Robin

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The courtyard valet process is terrible, the valet did not give us a ticket and after waiting in line for half an hour at the check-in desk we were told that our room was not ready, even though it was past 4pm. We used that time to have the valet desk look through every key for our ticket, never got a text stating that our room was ready, so stood in line again and was informed that "it was ready now, with an upgrade to a suite". Great, except that the suite was on the ground floor right next to a walkway and grassy area where people were walking/congregating at all hours. We did have an ocean view, but every time we tried to look at the ocean some looky-loo was walking past our room. Had to call the desk twice to see where our luggage was after being told it was "on its way" during check in. That took around an hour to get finally get our luggage to our room. We did not want to wait for bell service when we checked out, so we lugged our own bags to the lobby and waited for the car to be brought around. When it was, there was a spot right in front of us that we were told to stand by, yet he parked it a ways down the driveway tight against the shrubs. No one asked to help us load luggage after we got the keys, and the passenger couldn't step into the car without it being moved. This is not what I expect from a 5-star resort. This was our first stay, and we will not be back.
Stayed 1 night in Jun 2024

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay for 4th of July holiday!
Stayed 3 nights in Jul 2024

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Suzanne

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Went during July 4 four-day weekend, which may have caused the reasons for our experience. Very long line to check in and check out, room wasn’t serviced until after 6 PM and I had to call to request to confirm, room service took on average 1.5 hours to arrive and order was not always correct.
Stayed 2 nights in Jul 2024

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds and outlook. Quiet. Sumptuous bed. Very good food choices available. Was a wonderful choice to celebrate a big birthday!
Stayed 4 nights in Jul 2024