Staybridge Suites London by IHG

3.0 star property
Hotel in London with free breakfast and a 24-hour fitness center

Choose dates to view prices

Photo gallery for Staybridge Suites London by IHG

BBQ/picnic area
Full-size fridge, microwave, stovetop, dishwasher
Desk, laptop workspace, blackout drapes, iron/ironing board
Exterior
Indoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
824 Exeter Road, London, ON, N6E1L5
  • White Oaks Mall
    ‪16 min walk‬
  • Victoria Hospital
    ‪6 min drive‬
  • Budweiser Gardens
    ‪10 min drive‬
  • London, ON (YXU-London Intl.)
    ‪18 min drive‬

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Room options

Suite, 2 Bedrooms, Mobility Accessible, Kitchen (Roll-In Shower)

  • City view
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom, Kitchen

  • City view
  • 500 sq ft
  • Sleeps 2
  • 1 King Bed

Studio Suite, 1 Queen Bed with Sofa bed, Jetted Tub (Kitchen)

  • City view
  • 400 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Studio Suite, Kitchen

  • City view
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

Studio Suite, 1 King Bed, Kitchen

  • City view
  • 500 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms, Kitchen

  • City view
  • 700 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Suite, 1 Bedroom, Kitchen

  • City view
  • 500 sq ft
  • Sleeps 6
  • 2 Double Beds

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About the neighborhood

London

Located in Westminster within a mile (2 km) of White Oaks Mall, Staybridge Suites London by IHG is within 2 miles (3 km) of Landmark Cinemas 8 London. This 117-room, 3-star hotel has free breakfast, an indoor pool, and a 24-hour gym.

What's nearby

  • White Oaks Mall - 16 min walk - 0.9 miles
  • Victoria Hospital - 6 min drive - 3.3 miles
  • Covent Garden Market - 10 min drive - 5.3 miles
  • Budweiser Gardens - 10 min drive - 5.3 miles
  • University of Western Ontario - 14 min drive - 7.1 miles

Getting around

  • London, ON (XDQ-London Train Station) - 16 min drive
  • London, ON (YXU-London Intl.) - 18 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪McDonald's - ‬20 min walk
  • ‪McDonald's - ‬19 min walk
  • ‪Tim Hortons - ‬19 min walk
  • ‪Babylon Pizza and Shawrma - ‬19 min walk

About this property

Staybridge Suites London by IHG

Hotel in London with free breakfast and a 24-hour fitness center
At Staybridge Suites London by IHG, guests enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Guests can expect 55-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Kitchens, sofa beds, and refrigerators are other standard amenities. Limited housekeeping is available.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

Arabic, English, Filipino, French, Hindi, Russian, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:30 AM to 10:30 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Indoor pool
  • Mini golf
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 226 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2007
  • Double-glazed windows
  • Fireplace in lobby
  • Renovated guestrooms - January 2025
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property enforces quiet hours from 11:00 PM to 8:00 AM
For any questions, please contact the property using the information on the booking confirmation
A deposit will be applied when reservations are made with a debit card.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for CAD 75 per accommodation, per stay (maximum CAD 75 per stay)
  • Dogs and cats only
  • 2 total pets
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 17 years old or younger stays free, per registered adult, when using existing bedding
  • Rollaway/extra beds are available for CAD 25.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CAD 50 per accommodation, per day

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: CAD 75 per accommodation, per stay (maximum CAD 75 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 25.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
  • The property is professionally cleaned.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Pool access available from 6:30 AM to 11:00 PM.
  • Long-term renters welcome.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London Staybridge Suites
Staybridge Suites London Hotel
Staybridge Suites Hotel London
Staybridge Suites London
Staybridge Suites London-Stratford City England
Staybridge Suites London - Vauxhall England

Frequently asked questions

Is a free cancellation option available at Staybridge Suites London by IHG?

Staybridge Suites London by IHG offers free cancellation on certain room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Staybridge Suites London by IHG?

As of Apr 3, 2025, prices found for a 1-night stay for 2 adults at Staybridge Suites London by IHG on Apr 18, 2025 start from $83.26, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Staybridge Suites London by IHG?

This hotel is situated in Westminster within a short 16-minute walk of White Oaks Mall. You'll also find Victoria Park and Adventures on Wonderland within a short drive.

Is parking available on site at Staybridge Suites London by IHG?

Yes, self parking and long-term parking are offered for free at the hotel. Accessible parking, free RV/bus/truck parking, and bicycle parking are also available.

Does Staybridge Suites London by IHG have a casino at the property?

No, Staybridge Suites London by IHG doesn't have a casino.

Is there an indoor pool at Staybridge Suites London by IHG?

Yes, this hotel has an indoor pool. Guests have pool access between 6:30 AM and 11:00 PM.

Is Staybridge Suites London by IHG a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a kitchen and free Internet access as well as an indoor pool.

Are there hot tubs at Staybridge Suites London by IHG?

Yes, this hotel offers private indoor spa tubs in some guestrooms.

Does Staybridge Suites London by IHG have a restaurant with a breakfast menu?

Staybridge Suites London by IHG offers free buffet breakfast each morning though there is no restaurant.

Does Staybridge Suites London by IHG allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Staybridge Suites London by IHG for a fee of CAD 75 per accommodation, per stay.

Does Staybridge Suites London by IHG have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Staybridge Suites London by IHG?

The closest major airport to Staybridge Suites London by IHG is London, ON (YXU-London Intl.), which is 12.5 mi away (18 minutes by car).

Are there rooms with balconies that I can book at Staybridge Suites London by IHG?

No, there aren't any guestrooms with balconies at Staybridge Suites London by IHG.

Staybridge Suites London by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 509 out of 1007 reviews
Rating 8 - Good. 284 out of 1007 reviews
Rating 6 - Okay. 109 out of 1007 reviews
Rating 4 - Poor. 60 out of 1007 reviews
Rating 2 - Terrible. 45 out of 1007 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

CHRISTINA

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A deeply disappointing stay due to major security lapses & poor service. Most alarming issue was someone unlawfully accessed my room. When I reported it to the front desk, I was initially told CCTV footage would be reviewed. An employee in housekeeping confirmed seeing someone enter my room & then quickly exit via stairwell on the CCTV. However, when I followed up again I was told CCTV system was down due to renovations, and no footage existed- completely contradicting what I was first told. To make things worse, there was no management or supervisory staff on-site to handle this serious security issue. The lack of oversight also meant no one was available to manage the chaos caused by unsupervised kids staying for a local hockey tournament. They ran through the halls, overused elevators, knocked on guests' doors & then run away. The situation got so out of hand police were called by another guest. Beyond these security concerns, the hotel fell short in several other areas: ROOM KEYS CONSTANTLY DEACTIVATING-had to be reprogrammed multiple times. BASIC AMENITIES-towel shortage affecting multiple guests, housekeeping removing towels without replacing them BREAKFAST AREA-tables dirty, food & beverages not replenished, only one staff member to handle. This stay left me feeling unsafe & frustrated. I expected much better, especially with guest security & basic hospitality. I won’t be staying & wouldn’t recommend this hotel to anyone until they address these serious issues.

10/10 Excellent

Issa

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Dec 2024

10/10 Excellent

Gary, St. Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed a few times. Will stay again
Stayed 2 nights in Dec 2024

6/10 Okay

eugene

Stayed 1 night in Dec 2024

10/10 Excellent

Rebecca L

Traveled with family
Excellent breakfast which is a huge plus for my hubby! Lovely clean, room.
Stayed 1 night in Dec 2024

10/10 Excellent

Laura-Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas stay while visiting family
Very nice hotel. Clean and comfortable. Would return to this facility in the future
Stayed 1 night in Dec 2024

8/10 Good

Justin

Stayed 3 nights in Dec 2024

10/10 Excellent

Abba

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed greet location love it
Stayed 2 nights in Dec 2024

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean and comfortable. Very good breakfast. Better than most. Staff are very helpful and polite. Everything smooth and simple. Staybridge is my favorite
Stayed 1 night in Dec 2024

4/10 Poor

SHAWN

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
No heat for three nights Maintenance never came Couch dirty floors stained Bed frames broken
Stayed 1 night in Dec 2024

4/10 Poor

SHAWN

Disliked: Cleanliness, property conditions & facilities
We had no heat and had to spend $120 to get a space heater as the maintenance apparently doesn’t work weekends and no one contacted us the remainder of three nights to advise us Couch had stains all over Construction in room above us even on Saturday and Sunday mornings
Stayed 2 nights in Dec 2024

6/10 Okay

David

Traveled with family
Staff was polite
Stayed 2 nights in Dec 2024

6/10 Okay

Sidney

Disliked: Property conditions & facilities
Hotel is under renovation, elevator and rooms are very dusty and dirty, doors cannot be closed properly.
Stayed 1 night in Oct 2024

6/10 Okay

Bev

Liked: Staff & service
not awful not great
new front desk person in training. he did a good job although slow and seemed unsure. I figured due to still being in training room was decent for one night, but definitely needed updating. stains on bedding, ceiling needed repairs etc. tv didnt have any good choices. I was there the night before surgery so i wish it was more relaxing of a stay. Pantry was very low on stock as well.
Stayed 1 night in Nov 2024

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel had been recently upgraded and rooms were very nice. We were upgraded to a two room suite which was a bonus, but one room had no alarm clock and the hair dryer was broken and for three tvs, there was only one remote. The lady at the front desk was very helpful and very courteous.
Stayed 1 night in Nov 2024

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, friendly staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
For me it was the perfect distance between borders as I traveled to MI
Stayed 1 night in Nov 2024

10/10 Excellent

Doneath

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has newly renovated rooms on sime floors. I loved the 'no carpet' rooms. All the staff were phenomenal. Great place to stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, amenties and hot breakfast. Very spaxious suite, jacuzzi tub was awesome, bed so comfy. Fully recommend
Stayed 1 night in Nov 2024

2/10 Terrible

Tina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Mark

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible customer service, terrible experience.
I have been travelling for 35 years. Without question, the worst customer service experience I have ever had. Upon discovering my room did not have a blackout curtain I advised the front desk. I asked to be moved to another room and was told they were sold out and unable to move me. I told her I cannot stay in the room without the curtain and would therefore require a refund. She asked me to wait to talk to the manager. I refused, saying if no rooms are available, I won't negotiate this. I went down to get my refund. She said she would not do that. I asked to speak to the manager and now she says no manager is available. I told her I just want a refund, once again she refused. She then says maybe I can find you a room. I said no, you clearly told me you did not have a room, so that ship has sailed. Once again, I asked to speak to the manager, she said he was unavailable- I said, wasn't he available ten minutes ago? Now that I want a refund he's not around? Clearly, she was lying to me, which was very disappointing. Fed up, I stood my ground and requested a refund. Once again, she refused. I could go on, as this incident escalated from there.. Lastly, the Booking site said the hotel was under renovation until October 28th- not true, it is still under renovation and not in great shape. More misinformation...terrible management team, terrible customer service. I would not stay here if you paid me to do so.
Stayed 1 night in Nov 2024

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Gary, St. Thomas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay. Lots of parking and it’s right off the highway.
Stayed 3 nights in Oct 2024

10/10 Excellent

Mary Donnalyn

Stayed 1 night in Oct 2024