2/10 Terrible
CHRISTINA
Traveled with family
Feb 25, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A deeply disappointing stay due to major security lapses & poor service. Most alarming issue was someone unlawfully accessed my room. When I reported it to the front desk, I was initially told CCTV footage would be reviewed. An employee in housekeeping confirmed seeing someone enter my room & then quickly exit via stairwell on the CCTV. However, when I followed up again I was told CCTV system was down due to renovations, and no footage existed- completely contradicting what I was first told.
To make things worse, there was no management or supervisory staff on-site to handle this serious security issue. The lack of oversight also meant no one was available to manage the chaos caused by unsupervised kids staying for a local hockey tournament. They ran through the halls, overused elevators, knocked on guests' doors & then run away. The situation got so out of hand police were called by another guest.
Beyond these security concerns, the hotel fell short in several other areas:
ROOM KEYS CONSTANTLY DEACTIVATING-had to be reprogrammed multiple times.
BASIC AMENITIES-towel shortage affecting multiple guests, housekeeping removing towels without replacing them
BREAKFAST AREA-tables dirty, food & beverages not replenished, only one staff member to handle.
This stay left me feeling unsafe & frustrated. I expected much better, especially with guest security & basic hospitality. I won’t be staying & wouldn’t recommend this hotel to anyone until they address these serious issues.