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citizenM London Bankside

4.0 star property
Hotel with a 24-hour business center, a quick walk to Tate Modern

Choose dates to view prices

Photo gallery for citizenM London Bankside

Meeting facility
Lobby sitting area
King Room | Premium bedding, pillowtop beds, in-room safe, desk
Property amenity
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
20 Lavington Street, Surrey House, London, England, SE1 0NZ
  • London Bridge
    ‪15 min walk‬
  • St. Paul's Cathedral
    ‪15 min walk‬
  • London Eye
    ‪4 min drive‬
  • London (LHR-Heathrow)
    ‪54 min drive‬

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Room options

View all photos for King Room

King Room | Premium bedding, pillowtop beds, in-room safe, desk

King Room

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

London

Located in London City Centre, citizenM London Bankside is within a 10-minute walk of popular sights such as Tate Modern and Borough Market. This 4-star hotel has 192 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a 24-hour business center.

What's nearby

  • London Bridge - 15 min walk - 0.8 miles
  • St. Paul's Cathedral - 15 min walk - 0.8 miles
  • London Eye - 4 min drive - 1.1 miles
  • Tower of London - 4 min drive - 1.3 miles
  • Big Ben - 5 min drive - 1.6 miles

Getting around

  • Southwark Underground Station - 7 min walk
  • London Bridge Station - 11 min walk
  • Heathrow Airport (LHR) - 54 min drive

Restaurants

  • ‪The White Hart, Southwark - ‬3 min walk
  • ‪Caravan London Bridge - ‬2 min walk
  • ‪Joe & the Juice - ‬1 min walk
  • ‪Leon - ‬3 min walk
  • ‪The Distillery - ‬3 min walk

About this property

citizenM London Bankside

Hotel with a 24-hour business center, a quick walk to Tate Modern
Guests of citizenM London Bankside enjoy access to free WiFi in public areas, a 24-hour business center, and coffee in a common area. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Other amenities at this boutique hotel include a computer station, express check-in, and express check-out.
Guests can expect free WiFi and 43-inch Smart TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. IPads, iPod docks, and refrigerators are also available. Housekeeping is available on request.

Languages

Arabic, Catalan, English, Greek, Polish, Turkish, Ukrainian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: GBP 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • cloudM

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Low-height electrical outlets in bathroom
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 29
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 20 per person
  • Late check-out fee: GBP 29 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Tax ID - 136.0572.29
This property accepts credit/debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • Tax ID number is 136.0572.29.
  • This property accepts credit/debit cards. Cash is not accepted.
  • This property uses wind and solar energy, plus eco-friendly cleaning products.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm
Citizenm Bankside
Citizenm Bankside Hotel
Citizenm Bankside Hotel London
Citizenm London Bankside
London Bankside Citizenm
CitizenM London Bankside England
citizenM London Bankside Hotel
citizenM London Bankside Hotel
citizenM London Bankside London
citizenM London Bankside Hotel London

Frequently asked questions

Is a free cancellation option available at citizenM London Bankside?

CitizenM London Bankside provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at citizenM London Bankside?

As of Apr 25, 2025, prices found for a 1-night stay for 2 adults at citizenM London Bankside on Apr 27, 2025 start from $133.34, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of citizenM London Bankside?

This hotel is situated in London City Centre, just steps from Tate Modern, and within a 10-minute walk of Borough Market and Thames River. You'll also find London Bridge and St. Paul's Cathedral less than a mile away.

Is parking available on site at citizenM London Bankside?

No, this hotel doesn't offer parking.

Does citizenM London Bankside feature a casino?

No, citizenM London Bankside doesn't have a casino.

Is there an indoor pool at citizenM London Bankside?

No, there is no indoor pool at this hotel.

Is citizenM London Bankside a good place to stay for couples?

Amenities that appeal to couples at this boutique hotel include a pillowtop mattress, a hydromassage showerhead, and a smart TV.

Are there hot tubs at citizenM London Bankside?

No, there isn't a spa tub at this hotel.

Does citizenM London Bankside feature a restaurant that includes a breakfast menu?

Yes, citizenM London Bankside serves buffet breakfast for a surcharge each morning at canteenM.

Does citizenM London Bankside allow pets to stay free of charge?

No, pets aren't allowed at citizenM London Bankside though service animals are welcome.

Are there connecting rooms at citizenM London Bankside?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to citizenM London Bankside?

The closest major airport to citizenM London Bankside is London City Airport (LCY), which is 8.7 mi away (32 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 19.2 mi away (54-minute drive).

Are there rooms with balconies that I can book at citizenM London Bankside?

No, there aren't any guestrooms with balconies at citizenM London Bankside.

citizenM London Bankside Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 715 out of 1002 reviews
Rating 8 - Good. 200 out of 1002 reviews
Rating 6 - Okay. 50 out of 1002 reviews
Rating 4 - Poor. 19 out of 1002 reviews
Rating 2 - Terrible. 18 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Noah

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort

Absolutely NOT a four star hotel

Absolutely NOT a four star hotel. Should be two at most. Don’t get fooled by the lobby. No reception, very small room made of plastic. Toilets are basically in the shower, with the lavatory in the middle of the room (you read that right). Bottled water: in your dreams. Instead two plastic cup with a note telling you to sort yourself with the tape. The bed is literally wall to wall to window, which means that if your spouse has to wake up or go to the toilets, they have to go over you. Floor made of cheap linoleum. Check in, no early options, won’t even give you the keys before. And you better be there in person for the keys, otherwise your spouse is not getting the room, even with booking receipt and ID showing the same family name and the baggage receipt tag from checking in earlier. Had to argue for 20mn. No bathrobes provided, or anything. Never booking again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the iPad controls in the room
Stayed 1 night in Jan 2025

8/10 Good

Xenia

Stayed 1 night in Jan 2025

10/10 Excellent

Mark

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel. Have stayed here 5 times now and is my go to when in London. It’s got a great vibe, relaxed and funky
Stayed 1 night in Jan 2025

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like this hotel - quirky and really comfortable
Stayed 1 night in Jan 2025

10/10 Excellent

Jacob

Stayed 1 night in Jan 2025

10/10 Excellent

Yvonne

Stayed 2 nights in Dec 2024

6/10 Okay

Ryan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I really liked the single ipad to control everything, the lighting and overall general concept. Unfortunately, my shower had mold all around the top, the room was much smaller than expected with very little storage with some of the controls being pretty confusing to where I never figured it out (thermostat). I also requested for the room not to be cleaned the night before and they cleaned it anyways. The breakfast was mediocre for the price.
Stayed 4 nights in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous service. Location. No complaints.
Stayed 3 nights in Jan 2025

10/10 Excellent

Lynn Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Great use of space. Sufficient storage. Loved the use of tablet to control settings in the room. Will visit again.
Stayed 1 night in Jan 2025

10/10 Excellent

Thomas

Stayed 3 nights in Jan 2025

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

sidney

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

4/10 Poor

Jeffrey

Stayed 5 nights in Dec 2024

8/10 Good

julian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Cristian Ionut

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice interior design
Stayed 1 night in Jan 2025

2/10 Terrible

Jeffrey

Stayed 1 night in Dec 2024

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so friendly and the location was great!
Stayed 5 nights in Dec 2024

10/10 Excellent

Tristan

Stayed 1 night in Dec 2024

10/10 Excellent

James

Stayed 2 nights in Dec 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

To notch hotel

Very helpful staff. Everywhere was clean and tidy. Was impressed with all the technology to make the check in and out easy. There was an excellent choice of food for breakfast it catered for everyone.
Stayed 4 nights in Dec 2024

8/10 Good

Yasmeen

Liked: Staff & service, property conditions & facilities
Great location, helpful staff, good size rooms, very comfortable bed. Both of the large towels provided in the bathroom had stains on them.
Stayed 2 nights in Dec 2024

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