8/10 Good
Kim
Traveled with partner
Jan 30, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
t was our first time in Zihua/Ixtapa and we had a lovely time at this resort. If you're looking to be in the thick of either town, this resort is a ways from both but accessible by taxi. It is perfectly situated to enjoy Isla Ixtapa, Playa Linda, etc. When I booked, I saw that this was rated a 5-star hotel, I'd say it's solidly a 4-star hotel after our visit.
The good:
* amazing view from our room - we were on the 23rd floor right below the penthouse suites and the views were amazing. miss the gorgeous view and people watching. Initially, we were on a lower floor but I just asked if there was anything higher available - just ask nicely!
* the food - generally solid food at the specialty restaurants - italian, bambu asian fusion, the steakhouse BBQ, the oysteria and I thought the buffet options (especially lunch) were solid
* the service was generally great - we both speak a bit of Spanish and were able to converse with the team and they really appreciated the gesture and that maybe improved our services. special shout out to: Vale, Tatiana, Yair, Tono, Alejandro, Alberto, Cinthia and Beatriz
The not so good:
* limit to specialty restaurant reservations - this wasn't clear to us at check-in but even staying for 7 days, we were limited to only 3 official reservations during our stay. * limited restaurant availability - la cevicheria is only open certain days, this should be clearer
chair reserving - this was insane to see.
all that said, we had fun and would come back!
Kim
Stayed 7 nights in Jan 2025