6/10 Okay
Verified traveler
Aug 17, 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointing and Underwhelming for the Price
This was our second stay at Inn at the Falls, having visited last August as well. We arrived around 1:45 pm and decided to check if our room was ready, even though check-in is at 3 pm. The front desk said it wasn’t, which was understandable. While checking out where the room was located, I noticed two men leaving it late with beer cans scattered and an awful smell inside. The hallway was full of dust bunnies. This made me worry about how clean our room would be. I even asked the front desk if there was another room available, but the inn was fully booked.
Shortly after leaving, I received a text that our room was ready. We were concerned that cleaning might have been rushed. Unfortunately, my fears were justified. The room still had a bad odor masked by strong air freshener. The bedding had mostly been changed, but the same blankets I saw earlier were just folded in the closet. The provided toiletries were minimal—tiny shower gel and shampoo-conditioner. Towels were clean, but overall, the room felt poorly maintained.
The inn has a no-smoking policy on balconies, yet guests smoked just steps away, making it impossible to enjoy the balcony.
For the price, we expected better. The inn’s charm and location couldn’t make up for the cleanliness issues and disregard for non-smoking rules. We won’t be returning for a third stay.
Verified traveler
Stayed 1 night in Aug 2024