4/10 Poor
elizabeth
Traveled with partner
Feb 17, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Not only did we not receive an upgrade for being expedia platinum vip, we didn’t even get the room level that we booked. I know that the room type was still available because it said there were bookable rooms left on the website in our category. As we had flown overnight from the US then taken a two hour train, and I am pregnant, we checked in and crashed right away without paying attention. After we had slept in the bed I felt like we could not ask to move and I also don’t appreciate being put in that position to start with. The hotel knew what they were doing because the receptionist confirmed we booked a superior room, but put us into a room that was tiny and matched the website photos of the basic or club rooms.
Also, there are no blackout curtains and there are bright streetlights that shine in all night and very loud street noise. The pillows are like concrete blocks and the linens are scratchy and low quality. Lastly, the hotel gives you a physical key you must leave with reception every time you go out, which is annoying because there is not always someone at the desk so you must wait.
The hotel is close to the train station and the water pressure in the shower is good, so there is that.
I wish there had been more honest reviews, I don’t know what people are talking about when they say this is a great hotel-def not 4 stars. Maybe we just got bad treatment for booking on Expedia, I’ve heard of that but after 40 stays in Europe I had never experienced.
elizabeth
Stayed 3 nights in Feb 2024
