I felt I was in an unsavory area when asked to not party and to leave drivers license info before we checked in. Also early next morning a homeless person was hanging out on the property
Great stay
It took 35 min to check in. Two ladies kept blaming internet with no apologizing attitude. Key to the room didn't work so I had to go back to the office. No apology at all she kept blaming something else. Called for poor internet connection and extra towel. No responses. Stayed two nights so I asked for room cleaning but nothing was done. I will not go back to this hotel again. Please take my advice to avoid this lodging.
Decent for this price.
There was no towels in my room and they charged me an extra $35 and they didn’t even know what it was for. Also noticed what looked like dried up semen on the table. There was no do not disturb sign either so the maid kept knocking on my door. Had to wait in like for probably a total of 1 hour.
It was freezing in my room at night. Also, there was no mat at the front door for dirty shoots, nor were there places in the bathroom to hang towels and clothes.
Training going on with check in staff. Trainer was trying to multitask to much and the trainee had to do reservations twice for previous customer and my self. Homelessness in the area. Room was clean and spacious. No plug for the tub so no bath.
Located in Folsom Road, Heritage Inn Express Roseville is within a mile (2 km) of popular sights such as Tower Theater and Marco Dog Park. This 99-room motel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6:00 AM to 9:00 AM.
Guests can expect free WiFi and 40-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are other standard amenities.
Guests of Heritage Inn Express Roseville enjoy free WiFi in public areas, conference space, and a vending machine. Free parking is included with your stay. The 24-hour front desk has staff always at the ready. This motel also has a picnic area.
I felt I was in an unsavory area when asked to not party and to leave drivers license info before we checked in. Also early next morning a homeless person was hanging out on the property
Great stay
Dear Jason,I'm glad to hear that you had a great stay! Please let me know if you have any specific comments or details you'd like to share about your experience. Your feedback can be helpful for others looking for a good place to stay.Thank You,Heritage Inn Express Roseville Management
It took 35 min to check in. Two ladies kept blaming internet with no apologizing attitude. Key to the room didn't work so I had to go back to the office. No apology at all she kept blaming something else. Called for poor internet connection and extra towel. No responses. Stayed two nights so I asked for room cleaning but nothing was done. I will not go back to this hotel again. Please take my advice to avoid this lodging.
we apologize for the bad experience we will take care of this matter the best way to give a better service to our guests in the future , we appreciate your concerns and feedbacks .
Decent for this price.
Dear Hoang, Thank you for your brief review. If you have any more detailed feedback or specific experiences to share, please feel free to do so. We hope to welcome you back again on your next visit to the area. Thank You, Heritage Inn Express Roseville Management
There was no towels in my room and they charged me an extra $35 and they didn’t even know what it was for. Also noticed what looked like dried up semen on the table. There was no do not disturb sign either so the maid kept knocking on my door. Had to wait in like for probably a total of 1 hour.
Dear Noa,We deeply apologize for the inconvenience you faced during your stay. Your experience does not reflect the quality of service we strive to provide. We're addressing the issues you've mentioned to ensure they don't happen again. Please accept our sincere apologies, and we hope you'll consider giving us another chance to provide you with a better stay in the future.Sincerely,Heritage Inn Express Roseville Management
It was freezing in my room at night. Also, there was no mat at the front door for dirty shoots, nor were there places in the bathroom to hang towels and clothes.
Dear Jose,Thank you for sharing your experience with us. We apologize for the inconvenience you faced regarding the temperature in your room and the lack of amenities. We will address the heating issue to ensure a comfortable stay for future guests. Additionally, we appreciate your feedback about the mat and bathroom facilities. We will consider it for future improvements. We value your patronage and hope to have the opportunity to provide you with a better stay in the future.Thank You,Heritage Inn Express Roseville Management
Dear Francesca,I am deeply disappointed to learn about your recent Heritage Inn Express Roseville stay. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Sincerely,Heritage Inn Express Roseville Management
Training going on with check in staff. Trainer was trying to multitask to much and the trainee had to do reservations twice for previous customer and my self. Homelessness in the area. Room was clean and spacious. No plug for the tub so no bath.
GOOD AFTERNOON TERI Thank you for your review.\Thank you for staying with us!Hope you can give us a second chance to make it right with youFront desk Supervisor Lexie
Dear Sara,We sincerely apologize for any discomfort you experienced during your stay. Our priority is the safety and well-being of our guests, and the measures in place are intended to maintain a secure environment. We will review our procedures to ensure they are communicated in a way that doesn't detract from our guests' comfort. Your feedback is valuable, and we hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Heritage Inn Express Roseville Management