Charged me a $100 deposit without letting me know. When I had already paid for the room in advance.
The proximity to the airport is great. However, it's right next to the highway and not well-insulated, so noisy. No shuttle to the airport. TV did not work. I called and the front desk said they would send someone. Twenty minutes later I called and told them not to bother. The HVAC unit would whistle and whine at the end of its cycle, which was annoying while trying to sleep. At check-in, the front door was locked so another guest had to open it for me. We paid $181 which I think is high for a hotel in a very questionable neighborhood, with all the issues I've stated.
Location was okay. Rooms need much to be desired for. Restroom door lock does not work. Shower tub old and creaky. ceiling has cracks. Breakfast included boiled egg, waffle, bagel, cream cheese, assorted bread.
Staff was friendly but, cokd water valve not working properly. Could not take a shower. Room very dirty. Roof looked like it was coming down in several places. Bathroom was very dirty. Phone had dirt and crust on it.
Bathroom was disgusting and colg
Old, dated property in desperate need of a full renovation, but it is the cheapest room in town.
Blood stains on the counter, hair in the sheets. Haven’t stayed in a place so unclean ever. We left before opening our bags.
Although I first encountered a room with no electricity for my C-Pap machine, it was quickly and efficiently resolved by giving me a room that was usable. Everything else was stellar. Staff, food/drink, room cleanliness. Also quick to give me blankets for my guest in the room. Excellent service! Thank you! I will stay with you again!
The room was dirty. Lots of commotion all hours. Felt unsafe. Over priced for the property.
nothing dirty/smelly
Room smelled bad, curtains worn and dated, bathroom old, needed painted, activities going on all night next door
The pictures online were taken of another facility this place was run down and not at all like the pictures I feel misled and the room was non refundable I’ll never stay there again and I won’t recommend it either!!!!!! Room was somewhat worn down and there was trash bags in isles
I’ve usually had very good experience in La Quinta. This was so dirty, smelled and the lady in the morning was in a hurry to get us out. Horrible!
We didn’t even stay the night after checking in and immediately booked a different hotel. The bathroom had ants in it, the bed had a cigarette stain and the bolt locks (one to outdoor one to an adjoining room) were broken to where anyone could easily break in. Did not feel safe. Do not stay here.
Great place close to the airport, will definitely stay there again.
Disgusting!! First room had the bathtub faucet running, not able to shut off valve. Given a second room and later discovered there were food crumbs on the bedtable and potato chip crumbs under the bed. The next morning a bath towel left black hairs all over my daughter! Common areas were full of litter and cigarette butts. Garbage cans were overflowing and filled bags were not removed, leaving piles of garbage on each landing. Ice machine didn't work. Staff seemed uncaring and bored. Orbitz should remove this hotel from their list!
Charged me a $100 deposit without letting me know. When I had already paid for the room in advance.
Dear Michael,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. If there are specific issues or areas where we can improve, please let us know. Your feedback is valuable, and we strive to provide better service. Visit again soon.Sincerely, Hotel Manager
The proximity to the airport is great. However, it's right next to the highway and not well-insulated, so noisy. No shuttle to the airport. TV did not work. I called and the front desk said they would send someone. Twenty minutes later I called and told them not to bother. The HVAC unit would whistle and whine at the end of its cycle, which was annoying while trying to sleep. At check-in, the front door was locked so another guest had to open it for me. We paid $181 which I think is high for a hotel in a very questionable neighborhood, with all the issues I've stated.
Dear Suzanne,Thank you for sharing your experience, and we apologize for the inconveniences you encountered during your stay. We understand the importance of a peaceful environment and efficient amenities. We apologize for the noise from the highway and the issues with the TV and HVAC unit. Your feedback is valuable to us, and we will address these concerns with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
Location was okay. Rooms need much to be desired for. Restroom door lock does not work. Shower tub old and creaky. ceiling has cracks. Breakfast included boiled egg, waffle, bagel, cream cheese, assorted bread.
Dear Guest,Thank you for choosing our hotel. We appreciate your feedback regarding your recent stay with us. We apologize for the issues you encountered with the room, including the restroom door lock and shower tub. Your comments will be shared with our team for improvement. We're glad you enjoyed the breakfast offerings and found our location suitable. We hope to welcome you again soon.Sincerely, Hotel Manager
Staff was friendly but, cokd water valve not working properly. Could not take a shower. Room very dirty. Roof looked like it was coming down in several places. Bathroom was very dirty. Phone had dirt and crust on it.
Dear Nathan,Thanks for your comments. I regret that we couldn't completely satisfy you because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement and you shall see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us.Sincerely, Hotel Manager
Bathroom was disgusting and colg
Dear Alejandro,We apologize for the unsatisfactory condition of the bathroom during your stay. Maintaining cleanliness and ensuring a comfortable environment is a priority for us, and we regret that we fell short of meeting your expectations in this regard. Your feedback will be addressed with our housekeeping team to ensure immediate improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience during your next visit.Sincerely, Hotel Manager
Old, dated property in desperate need of a full renovation, but it is the cheapest room in town.
Dear Ron,Thank you for your feedback. We apologize for any inconvenience caused by the dated condition of our property. We understand the importance of providing a comfortable and modern environment for our guests, and we appreciate your candid observations. Please know that we continually assess opportunities for improvement, including renovations, to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay.Sincerely, Hotel Manager
Blood stains on the counter, hair in the sheets. Haven’t stayed in a place so unclean ever. We left before opening our bags.
Dear Adam,Thanks for the feedback. We regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better in the future. Sincerely, Hotel Manager
Although I first encountered a room with no electricity for my C-Pap machine, it was quickly and efficiently resolved by giving me a room that was usable. Everything else was stellar. Staff, food/drink, room cleanliness. Also quick to give me blankets for my guest in the room. Excellent service! Thank you! I will stay with you again!
Thank you for taking the time to share your feedback with us. We are pleased to hear that despite the initial issue, your overall experience was positive, and that you found our staff, food, room cleanliness, and service to be excellent.
The room was dirty. Lots of commotion all hours. Felt unsafe. Over priced for the property.
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for lettin
Dear Adriana,Right now, we have noted your comments as mentioned for further review and investigation. Please allow us time to do the necessary verification of your claims. We are sorry for any inconvenience.Sincerely, Hotel Manager