8/10 Good
Jennifer, East Hanover
Traveled with partner
Feb 23, 2024
Liked: Cleanliness, staff & service, amenities
Overall the stay met expectations. The food was average to very good. The main pool was heated, which was a plus because it got chilly at times. The off shore island was beautiful, but due to weather conditions we were diverted to a bus and then a choppy boat ride- took over an hour to get there, and then they closed up early- the last shuttle was listed as 4 pm but they made everyone leave at 3:30. To top it off, there was only one small bus waiting to take us back to the resort- hotel guests were stuck waiting with the rest of the staff who hadn’t grabbed seats on the first bus! When a guest asked a staff member why the island was closing up early he shrugged and said “well sometimes it rains”. It was not raining and did not rain that evening…
The hallway carpet in the hotel smelled awful. The rooms were clean. It was noisy due to construction at the resort. Also staff was very loud in the hallways in the mornings.
Jennifer
Stayed 5 nights in Feb 2024