My room was not properly cleaned and one end table was broken
HORRIBLE place, I would never stay there again. It was dirty, ac not working, couples fighting every single day, they were so loud. They allowed dogs at property, they were barking. Front staff receptionist was so rude,and unfriendly.
Room was dirty when we arrived. Management was extremely rude,!hotel staff was horrible, toilet was clogged for 3 days and I was told to just use a plunger
Found mystery stains on bedding skirt, floor was dirty and gritty, dogs barked constantly down the hall. Constant highway noise heard thru windows. Not a restfull sleep. No if i have no home and needed to live somewhere cheap and avaliable. I would choose here. Super easy to follow another person inside.
Liked the cleanliness and service. Did not like the mistake in booking us into a single double bed room when the picture showed 2 beds when we booked it.
The room smelled like smoke, there were no curtains on the window, the AC didn’t work, the beds creaked when you moved in them, the floors are laminate so the beds slide around, no shampoo/conditioner in the bathroom. I will definitely NEVER be staying at this property again.
We had to wait 15 minutes for the front desk staff to show up to check us in after a long day of driving. The place is so impersonal and depressing. We were glad we were only staying 1 night!
Its ok for the price. The staff is very friendly and more than helpful. The motel is a little difficult to get to, but soon learned the way. The room is ok, the mattresses could be changed out, that would be biggest issue for me. A bedside lamp would be nice, as my husband and I both read, and overhead light is not adequate. We heard it didn't have a coffee pot so brought our own as well. Overall the place is fine.
We just needed a room to sleep. Our room was clean and quiet. We would stay here again.
Located within 2 miles (3 km) of Spectrum & OMNI Theater, Extended Stay America Select Suites - Lubbock - South places you within a few miles (5 km) of Clapp Park. Each of the 105 rooms at this hotel includes a kitchen, a dining area, and a sitting area.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Kitchens, dining areas, and sitting areas are other standard amenities. Housekeeping is available on request.
Guests staying at Extended Stay America Select Suites - Lubbock - South enjoy free WiFi in public areas, laundry facilities, and a vending machine. You can take advantage of free parking if you drive. Staff members can help with accommodation requests, and provide front-desk service during limited hours.
My room was not properly cleaned and one end table was broken
HORRIBLE place, I would never stay there again. It was dirty, ac not working, couples fighting every single day, they were so loud. They allowed dogs at property, they were barking. Front staff receptionist was so rude,and unfriendly.
On behalf of our entire staff we sincerely apologize that this was your experience. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We have complete confidence that this was an isolated event and will do our best to deliver a much better experience the next time you are with us. Thank you for sharing the details of your stay and will work hard to deliver the excellent level of service that you and all our future guests deserve.
Room was dirty when we arrived. Management was extremely rude,!hotel staff was horrible, toilet was clogged for 3 days and I was told to just use a plunger
We are so sorry that you experienced so many issues during your time with us. The problems you experienced with the cleanliness, maintenance issues and customer service - are not at all a reflection of the high level of service that we provide. We appreciate you bringing this to our attention so that we may address this on the property level. Thank you for letting us know how we are coming across and we wish you all the best in your future lodging experiences.
Found mystery stains on bedding skirt, floor was dirty and gritty, dogs barked constantly down the hall. Constant highway noise heard thru windows. Not a restfull sleep. No if i have no home and needed to live somewhere cheap and avaliable. I would choose here. Super easy to follow another person inside.
Oh no! We are so sorry to hear about these issues and that you had a disappointing stay. Thank you for alerting us.
Liked the cleanliness and service. Did not like the mistake in booking us into a single double bed room when the picture showed 2 beds when we booked it.
Thank you for the great compliments on our super clean rooms and helpful service. I'm terribly sorry your preferred room type was not available. We hope it did not subtract too much from your wonderful stay with us.
We're so glad you had a good stay with us. Thank you for letting us know.
The room smelled like smoke, there were no curtains on the window, the AC didn’t work, the beds creaked when you moved in them, the floors are laminate so the beds slide around, no shampoo/conditioner in the bathroom. I will definitely NEVER be staying at this property again.
We are so disappointed to hear that you got a bad impression of our hotel during your stay. We are known for our affordable, clean, and comfortable rooms and we’re sorry that was not your experience. Thank you for your feedback and we wish you the best in your future travels.
Thank you for rating our hotel. We are sorry you did not enjoy your stay with us.
Thank you for reviewing your stay, Victor. We hate to see that your stay was not met with the high-level of cleanliness that we work so hard to provide. Your feedback shines a light on the areas that deserve our attention, and helps us improve for all our future guests. Thank you for sharing your experience and we hope that your future travels are wonderful ones.