2/10 Terrible
John
Apr 7, 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Extended Stay America #1040 is a squalid dump. I will describe what was advertised vs reality.
Pool: Permanently closed
Electric: Sign showing the electric would be off the entire day from 11AM to 4PM the day after we arrived.
Interior hallways: Imagine Chernobyl but dirtier.
Room: Dirty ancient fixtures in original 1970 configuration. No utensils, plates or glasses despite being advertised as a complete kitchenette with all supplies. Nothing but empty dirty cabinets (management sincerely apologized for the false advertising but had no plates or utensils to provide). Ancient refrigerator was too dirty to put food in and looked like it hadn't been cleaned in years.
We walked in for two minutes and checked out without opening our bags. Disgusting!
We checked in to the nearby Hyatt Place and received a full refund by Orbitz. The hotel managed to rip me off for $130 which Orbitz couldn't recover, but it was worth it to get away from that horror.
John
Stayed 4 nights in Mar 2024