Took 45 min to check in. Rooms are dirty, place is a dump
Good overall experience.
Hotel was worn out, being redone but poor shape. Room had to be changed due to tv issue and no maintenance on hand New room reeked of chlorine floor cleaner. Restaurant was great though. Would not recommend this hotel.
Didn’t like da icebox & old furniture
The property was old fashion looking the furniture was old need to be updated looks like just floor was done I moved into 3 different rooms because of cleaning, shower low water pressure & brown water , also mini fridge didn’t work it was awful after getting off flight ready to Disfectant room & lay down I Disfectant 3 rooms $ housekeeping didn’t speak English so had wait until someone come down & she was rude , the food inside restaurant was great & they were nice I made best of my stay but I wouldn’t return…..
30 min to get picked up- then 4 other hotel drop off before a drop off at hotel- multi chain hotel shuttle is used. Limit 6 people in am for shuttle to airport- in afternoon next day shuttle already full and option to take next was 1.5 hours after- had to pay for a taxi. First room Av and tv were bad- had to get second room. Beds were old and springy.
It was very convenient to have shuttle pick up ar airport to get food, sleep before next morning early flight. Restaurant food was better than expected.
Na
Can't work the TV
At least 2 of the seat belts In the airport shuttle were broken. The first room we were given at the hotel had a non-working refrigerator. And the bathroom floor had hair on it. The staff kindle offered to change our room. The room we were changed to had an aircondtioner that was not working properly. The next room we were changed to had a bed with hair on the sheets and the other bed had sheets that also needed to be changed. Since the housekeeping staff had already left we had a difficult time getting clean sheets. And we had to change the sheets ourselves. All of these room changes and the changing of the sheets took several hours of our time. This was especially difficult since we were very tired from a long trip and were hoping to go to our hotel room and be able to rest.
Good night's sleep, clean bed, clean bathroom, good price. Nice outdoor pool. Great breakfast for $9. Not 5star but decent - company could renovate, pay attention to details but for $67/night it was great!
The power went out and the front desk was unable to figure a way to allow folks whom already paid to check into and gain access to their rooms. Dozens of people were forced to sleep in the lobby on the floor and chairs. The star was rude. It was the most outrageous experience I’ve encountered in my 59 years and an embarrassment to America. At 5:30am they said they were finally ready to check you in. A joke.
Tv not work, no room cleaning, bad odor, staf complains of companh Y
Shows as very old. Room was very clean. Staff friendly and helpful. Two queen size beds were good, refrig did not work, clock was broken, only one coffee cup for two people, commode was made for small children (very low, difficult for this old man to get on and off), very little water pressure at sink and shower.
It is convenient to IAH. :)
Solid hotel.
Located 2.6 mi (4.2 km) from Humble Civic Center, Ramada by Wyndham Houston Intercontinental Airport East is within a 10-minute drive of other popular attractions like Deerbrook Mall. This 170-room hotel welcomes guests with conveniences like a restaurant, a 24-hour gym, and free in-room WiFi.
This hotel serves as home to a restaurant, which has pool views and specializes in American cuisine, along with a bar. You can sip a beverage at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 7:00 AM to 10:00 AM.
43-inch LED TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available. Housekeeping is available on request.
Renovated in 2023, Ramada by Wyndham Houston Intercontinental Airport East offers a 24-hour gym, free WiFi in public areas, and a conference center. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and dry cleaning/laundry. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.
Took 45 min to check in. Rooms are dirty, place is a dump
Hello Steven, We apologize for the inconvenience caused during your check-in and for any cleanliness issues you encountered. We strive to provide efficient service and maintain a high standard of cleanliness at all times. Our team would appreciate any specific details you can provide so that we can address the issue appropriately. Your feedback is valuable to us in our ongoing improvement efforts.
Good overall experience.
Hello Troy,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a good overall experience. Your satisfaction is important to us, and we are glad that you enjoyed your time with us. We hope to have the opportunity to welcome you back in the future for another great stay.
Hotel was worn out, being redone but poor shape. Room had to be changed due to tv issue and no maintenance on hand New room reeked of chlorine floor cleaner. Restaurant was great though. Would not recommend this hotel.
Hello BRUCE, We apologize for the inconveniences you faced during your stay. We appreciate your feedback and will use it to improve our services. It's great to hear that you enjoyed our restaurant. We hope you consider giving us another chance to provide you with a five-star experience.
Didn’t like da icebox & old furniture
Hello Itrecia,We apologize for the inconvenience caused by the icebox and furniture. We appreciate your feedback and will address it with our management team.
The property was old fashion looking the furniture was old need to be updated looks like just floor was done I moved into 3 different rooms because of cleaning, shower low water pressure & brown water , also mini fridge didn’t work it was awful after getting off flight ready to Disfectant room & lay down I Disfectant 3 rooms $ housekeeping didn’t speak English so had wait until someone come down & she was rude , the food inside restaurant was great & they were nice I made best of my stay but I wouldn’t return…..
Hello Tammara, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
30 min to get picked up- then 4 other hotel drop off before a drop off at hotel- multi chain hotel shuttle is used. Limit 6 people in am for shuttle to airport- in afternoon next day shuttle already full and option to take next was 1.5 hours after- had to pay for a taxi. First room Av and tv were bad- had to get second room. Beds were old and springy.
Hello Joshua ,Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.
It was very convenient to have shuttle pick up ar airport to get food, sleep before next morning early flight. Restaurant food was better than expected.
Hello Linda,We appreciate the comments, especially with regards to your opinion of our shuttle. We hope to someday have another opportunity to host your stay.
Na
Hello BLANCA,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.
Can't work the TV
Hello Michael,Thank you for taking the time to share your comments regarding our tv. I hope that we will impress you with exemplary service during future visits.
Hello Alexandra,We are delighted to hear that you had an excellent stay with us! If you have any further comments or suggestions, please feel free to share them with us directly. We look forward to welcoming you back in the future.