4/10 Poor
Mitchel A.
Traveled with family
May 20, 2024
Disliked: Staff & service, property conditions & facilities
Lady Luck Hotel lost customer elevators on Friday evening. We were located on the 10th floor. Finally my wife was offered to use their freight elevator. It was a long, confusing and winding walk through storage areas and exterior areas under construction. There were no available elevator repair companies available until Saturday. The elevator was finally fixed approx. 11:30 Saturday morning. Meanwhile, the hotel area remained unsecure as no card keys were required to access the floors. Secured doors were proped open with things, such as cases of water, all throughout the hotel during this outage. This created additional fire hazards. Also, on Saturday night we were forced to hear a whinning/ crying puppy in the room next door to us (a non-pet approved room). We complained to the staff at the sister hotel (the Horseshoe) because the Lady Luck Hotel desk was so poorly staffed and hardly open. Neil, the supposed front desk supervisor for both hotels was rude, argumentative, and unhelpful. He refused to mitigate our concerns in any way. Furthermore, he refused to direct us to his supervisor or anyone in Cesar's resort corporate management. We will never patronize this business again.
Mitchel A.
Stayed 2 nights in May 2024