First class traditional Japanese Onsen Hotel. Staff could not have been more friendly and helpful.
This hotel has three major points in its favor. It has a terrific view of Fuji. The evening kaiseki-style meals are top quality and nicely presented. The property itself and the gardens are beautiful, with something new to see around every corner. The hotel provides access to tea and sake rooms as part of the room price. We also enjoyed the evening drum show and the pianist in the lounge. The room itself was not that great. Unusually for Japan, it wasn't very clean. There was quite a lot of dust and the carpet had not been recently vacuumed. One of the bed covers was dirty after the maid cleaned the room - we think she must have put it on the carpet. The room was also extremely hot making sleep difficult. The hotel is centrally heated; individual room AC doesn't work. The staff also mostly have limited English which makes dealing with issues hard. We were able to get a fan from them - they were reluctant initially - but it didn't make much difference. The room deficiencies are a pity as the hotel would otherwise be a great place to stay to see the Fuji area.
You are greeted with a traditional tea ceremony in the beautiful garden, then you can take a dip in the onsen overlooking Mt. Fuji, then dine the chef's menu at the restaurant next door. They even have a drum performance with fireworks at night. Overall - excellent service and friendly people. Highly recommend.
We were greeted by a row of bowing hotel staff at the front door. Clearly the staff desires to please, but as a Westerner, it is a bit off-putting. Much of the staff knew very little English and I knew less Japanese. In spite of of a little discomfort and a substantial language barrier, we enjoyed our stay immensely. We had read about proper etiquette and knew what to expect in the public bath, at the Kaiseki dinner, and in the Japanese style tatami mat hotel room. Dinner was very nice and served in a private dining room. Our room had an amazing private bath and delightful view into a semi-private garden. We were entertained after dinner by a Japanese drum corp, which was quite enjoyable and unexpected. The most beautiful aspect of the hotel is the public garden, with a lovely tea house and a wedding chapel, that is divided by a coursing river.
First class traditional Japanese Onsen Hotel. Staff could not have been more friendly and helpful.
This hotel has three major points in its favor. It has a terrific view of Fuji. The evening kaiseki-style meals are top quality and nicely presented. The property itself and the gardens are beautiful, with something new to see around every corner. The hotel provides access to tea and sake rooms as part of the room price. We also enjoyed the evening drum show and the pianist in the lounge. The room itself was not that great. Unusually for Japan, it wasn't very clean. There was quite a lot of dust and the carpet had not been recently vacuumed. One of the bed covers was dirty after the maid cleaned the room - we think she must have put it on the carpet. The room was also extremely hot making sleep difficult. The hotel is centrally heated; individual room AC doesn't work. The staff also mostly have limited English which makes dealing with issues hard. We were able to get a fan from them - they were reluctant initially - but it didn't make much difference. The room deficiencies are a pity as the hotel would otherwise be a great place to stay to see the Fuji area.
You are greeted with a traditional tea ceremony in the beautiful garden, then you can take a dip in the onsen overlooking Mt. Fuji, then dine the chef's menu at the restaurant next door. They even have a drum performance with fireworks at night. Overall - excellent service and friendly people. Highly recommend.
We were greeted by a row of bowing hotel staff at the front door. Clearly the staff desires to please, but as a Westerner, it is a bit off-putting. Much of the staff knew very little English and I knew less Japanese. In spite of of a little discomfort and a substantial language barrier, we enjoyed our stay immensely. We had read about proper etiquette and knew what to expect in the public bath, at the Kaiseki dinner, and in the Japanese style tatami mat hotel room. Dinner was very nice and served in a private dining room. Our room had an amazing private bath and delightful view into a semi-private garden. We were entertained after dinner by a Japanese drum corp, which was quite enjoyable and unexpected. The most beautiful aspect of the hotel is the public garden, with a lovely tea house and a wedding chapel, that is divided by a coursing river.
