Rooms are a bit crowded for two queens. The hotel had a bad smell.
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The breakfast required guest to eat downstairs next to strangers. No option to take your breakfast to your room. I wanted to eat my breakfast with the morning news. The housekeeper came to my room at 10:55. Rushing me out. She stayed with a harsh tone and accent" it is eleven" I showed her my cell phone screen it showed 10:55. She was extremely rude. She came back to my room to knock again. My phone screen said 10:57am. The room was clean. The breakfast was good. It's not fair to rush checkout and to require guest to eat downstairs.
The beds were so high, I couldn't get in without huge difficulty. The remote was broken and we were told to use the buttons on the tv. The sink didn't drain but they fixed it after we asked. They only clean the room every other day. There was no easy chair in a 2 queen bed room. The room was very small.
Outside around hotel had a lot of trash , trash cans full outside . dirt marks on walls in room. Paint peeling in bathroom . Breakfast was included but not much to pick from .
Came into are room and had bugs crawling on bed. The sheets and bed spread had stains all over them.
The front desk staff guy was sleeping in the back room and was very rude. I went to complain about how I was treated the night before and the Assistant Manger was also rude. I did not like there culture at the hotel. They were all rude.
I like the fact that the place was updated from the last time I stayed there, when I first started coming to Schaumburg. The only thing I didn't like is the $150.00 hold. I also didn't like being told that I would get it back when I leave nut I didn't. When I checked out I was told then it would be 3-5 business days before I would see it back. We should have known that before we booked. The heater/fan in my room made noise all night, made it hard to sleep. Also, we was not told breakfast ended at 9:00. so we missed out on that as well. Besides that the stay was ok.
Good our stay was very short, we were not very happy.. Break fast veg options were limited. The room temperature was very high.
The staff were friendly and efficient
Good overall
You advertised having airport shuttle service in there was none. The stay ended up costing 54 dollars more than advertised for that price I could have stayed closer in a better hotel for less price
quiet and clean. good location, still need a car or uber.
Great place , clean room, nice stuff ! Thank you very much
Comfort Inn Chicago Schaumburg - O'Hare Airport is located within a mile (2 km) of Woodfield Mall and Ned Brown Forest Preserve. This 114-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free on-the-go breakfast is served each morning from 6:00 AM to 9:00 AM. At the end of the day, unwind with a drink at the bar/lounge.
Guests can expect free WiFi and 38-inch TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Other amenities include coffee makers, free local calls, and ironing boards. Housekeeping is available on request.
Guests of Comfort Inn Chicago Schaumburg - O'Hare Airport have access to an indoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle (available on request) for USD 25 per room one-way. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include conference space, express check-out, and laundry facilities.
Rooms are a bit crowded for two queens. The hotel had a bad smell.
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Dear Robin,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager
The breakfast required guest to eat downstairs next to strangers. No option to take your breakfast to your room. I wanted to eat my breakfast with the morning news. The housekeeper came to my room at 10:55. Rushing me out. She stayed with a harsh tone and accent" it is eleven" I showed her my cell phone screen it showed 10:55. She was extremely rude. She came back to my room to knock again. My phone screen said 10:57am. The room was clean. The breakfast was good. It's not fair to rush checkout and to require guest to eat downstairs.
Dear Daria,Thank you for your stay. It's great to hear that the room was clean and that you enjoyed the breakfast. But at the same time, We are sorry for the inconvenience caused to you as mentioned in your negative feedback. Guest comments are valuable inputs for us to better our services. We hope to have the opportunity to provide you with a better experience that meets your needs in the future. Sincerely, Hotel Manager
The beds were so high, I couldn't get in without huge difficulty. The remote was broken and we were told to use the buttons on the tv. The sink didn't drain but they fixed it after we asked. They only clean the room every other day. There was no easy chair in a 2 queen bed room. The room was very small.
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Outside around hotel had a lot of trash , trash cans full outside . dirt marks on walls in room. Paint peeling in bathroom . Breakfast was included but not much to pick from .
Came into are room and had bugs crawling on bed. The sheets and bed spread had stains all over them.
Dear Guest,We appreciate your feedback and apologize for any inconvenience. We'll review the room configurations to enhance comfort. Our team will also address the odor issue promptly to ensure a more pleasant stay. We hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager