Frequently asked questions

Are free cancellation options available at Canopy by Hilton Cancun La Isla?
Canopy by Hilton Cancun La Isla provides free cancellation on certain room rates. If you’d like to learn more, review the cancellation policy on our site.
What's there to do within easy reach of Canopy by Hilton Cancun La Isla?
This hotel is situated in Zona Hotelera, just steps from La Isla Shopping Mall and El Sol de Cancun, and within a short walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You’ll also find Chac Mool Beach and Aquaworld within a short drive.
Will I be able to park at Canopy by Hilton Cancun La Isla?
Yes, self parking is offered for free at the hotel. Accessible parking and electric car charging are also available for guests.
Is there a spa at Canopy by Hilton Cancun La Isla?
Spa services at the hotel include deep-tissue massages and body treatments.
Does Canopy by Hilton Cancun La Isla include a casino?
No, Canopy by Hilton Cancun La Isla doesn’t have a casino.
Will I find an indoor pool at Canopy by Hilton Cancun La Isla?
No, this hotel doesn’t have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 11:00 PM.
What amenities will couples enjoy at Canopy by Hilton Cancun La Isla?
This lakeside hotel offers many amenities for couples, including in-room massages as well as an outdoor pool and a poolside bar.
Does Canopy by Hilton Cancun La Isla have a hot tub?
No, there isn’t a spa tub at this hotel.
Does Canopy by Hilton Cancun La Isla have a restaurant that serves breakfast?
Yes, Canopy by Hilton Cancun La Isla has 2 restaurants, and serves buffet breakfast each morning for a surcharge.
Does Canopy by Hilton Cancun La Isla allow pets to stay for free?
Although they can’t stay for free, dogs are welcome at Canopy by Hilton Cancun La Isla for a fee of USD 50 per pet, per stay. The property also provides food and water bowls.
Are there connecting rooms at Canopy by Hilton Cancun La Isla?
Yes, you can book connecting guestrooms at this hotel for your group or family vacation.
Where is the closest airport to Canopy by Hilton Cancun La Isla?
The closest major airport to Canopy by Hilton Cancun La Isla is Cancun Intl. Airport (CUN), which is 12.3 mi away (22 minutes by car).
Are there rooms with balconies at Canopy by Hilton Cancun La Isla?
No, you won’t find guestrooms with balconies at Canopy by Hilton Cancun La Isla.
Does Canopy by Hilton Cancun La Isla offer wedding services?
If you plan to exchange vows during your trip, consider the wedding services available at Canopy by Hilton Cancun La Isla.