$146 Cheap flight deals from Chicago (CHI) to Tulum (CZM)

The hotel experience was amazing! Is very clean, organized and the staff each one of them is very welcoming since day one! They did everything to surprise me on my birthday with balloons, drinks and even singing! You guys rock! Thank you!

Its all about the Staff here in addition to the splendid property and food!

Pros: We stayed in one of the beachfront bungalows and had our own private beach access, lounge chairs, even hammocks. THUMP THUMP THUMP My spouse is AFAB non-binary, post-chest surgery and was able to lie in the sun without a top -- something hard to do in a lot of beach spaces. The room looked nice and the bed was comfortable; toilet was separate from sinks and shower, which always helps with 2 people. THUMP THUMP THUMP Cons: The hotel next door plays really loud music from mid-afternoon until midnight or 2am, depending on the night. It's not Maya's fault, but the sound carries over the beach. We chose to go to Tulum because we heard it was quieter than Cancun, but this is unfortunately in the party district. THUMP THUMP THUMP I was able to tune out the music with ear plugs, but this meant that there was no falling asleep to the sound of the waves. My spouse had a harder time with it and had to take sleep aids because the THUMP THUMP THUMP was driving them insane. The lighting in the room is very ambient and relaxing at night, but there is almost no light by the bathroom mirror. THUMP THUMP THUMP If you want to put on makeup or shave, leave the room and find one of the random mirrors gracing the grounds around the hotel. At night, forget it. The restaurant turned us away at 5pm when they close at 6, told us to come back at 8. When we got food at 9 it was cold and underwhelming. If the THUMP THUMP THUMP in this review drives you nuts, look for a different hotel.

Such a great place! It's situated right on the beach; only a 2-minute stroll away. The front desk/reception staff is fantastic. Always willing and able to help and answer any questions you may have. The rooms are basic, but all have a nice sized balcony/patio where you can sit and relax. They have a restaurant on site where I had breakfast 2 times while I was there. It's right at the water's edge. They have very good dishes/options and it is open from 7:30 to 10:00 PM every day. They have a nice outside swimming "pool" (I hesitate to call it just a basic pool; it's so natural looking) as well, with a little waterfall at one end. I wish I could've stayed longer! Next time and SOON!

Overall property was good. Concierge service was severely lacking. Staff Overall was good but Concierge was not attentive at all or worth it

Everyone was super nice a helpful. Amazing service. Alma was at the Japanese restaurant was amazing. The lobby people were great! Jesus always super attentive with our drinks or whatever we needed.