10/10 Excellent
kylie
Traveled with family
Jan 10, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent central hotel with fantstic staff. Upon arrival we were greeted well and checked in easily. We went to our rooms which were clean and spacious with views over the public square. We were in vienna for christmas day and i hadnt bked anywhere for dinner so i went to the front desk and spent nearly an hour there with one of the ladies who rang and checked in with a number of restaurants, left messages with some, and recommended others. Most were bked but that did not deter her and she finally found a fantastic top floor hotel with magnificent views and excellent menu overlooking the city. We were very grateful for all her efforts as we had a wonderful christmas dinner. The front desk staff also bked some tours for us upon request and some restaurants. The good thing about them doing it for you is they speak the language and thus were able to discuss options and get the best deals. the small cosy bar on the opposite side to the reception desk was an absolute treat and we ended most evenings in there with a hot chocolate and our tourist maps plotting our adventures for the next day. The breakfast buffet was fantastic. Great range of choices and whilst they didnt do dinner on site they were more than happy to find places for you and of course you could always get fresh apple strudel from the bar. I highly recommend this hotel and will be bking it again when next in vienna.
kylie
Stayed 6 nights in Dec 2024