Hotels in Spring

"I was running late for check-in and the person I spoke with was very understanding and assured me it was no problem. I would like to add it was nice to speak with someone at the front desk of the hotel and not some 800 number transferring a message via computer. That's the good news. On the other hand, checking out 3/30/2025 @about 10:45 am. I went down to the front desk, there was an extremely long line, about 10 people and growing. There was no one at the desk! The person working the desk had to go check on a person's room to make sure no damage was done before she could return a $50.00 cash deposit. I thought WHAT!! So to make sure the hotel doesn't lose 50.00 let's waste all these other patron's valuable time unnecessarily. When the employee returned, she told the lady she couldn't have her $50.00 deposit back because there was a towel that had something red on it. I was angry for the lady waiting on the deposit. The employee had several options oppose to having all of us waiting on her! she could have called housekeeping and had them have someone to look at the room, Simply ask the lady and accepted her word, ask her if she would allow her to take care of the people who paid there deposit with a credit card. Quite frankly it was a dark moment in my stay at this hotel. It was my third time staying here, all my previous stays were great. For the record the clerk working that moment had a "I don't care" attitude. no smile no friendly greeting just "I'm doing my job if you d"

"I was less than satisfied with the breakfast experience. Not enough wait staff when I wanted to order from the menu."

"I will, without a doubt, stay here every year, moving forward, for the Astros season opener!"