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Hotel Citadelle

3.0 star property
Hotel in Québec City with a 24-hour front desk and a coffee shop

Choose dates to view prices

Photo gallery for Hotel Citadelle

Superior Room, 1 King Bed | Desk, blackout drapes, free WiFi, bed sheets
Free self parking
Lobby lounge
Deluxe Apartment (8 people) | Desk, blackout drapes, free WiFi, bed sheets
Deluxe Apartment (8 people) | Private kitchen | Fridge

Reviews

7.8 out of 10
Good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Free WiFi
  • Air conditioning
  • Parking included

Explore the area

Map
4800 Boulevard Wilfrid-Hamel, Québec City, QC, G1P 2J9
  • Laval University
    ‪5 min drive‬
  • Les Galeries de la Capitale
    ‪6 min drive‬
  • Vidéotron Centre
    ‪9 min drive‬
  • Québec, QC (YQB-Jean Lesage Intl.)
    ‪11 min drive‬

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Room options

View all photos for Deluxe Room, 1 King Bed, Hot Tub

Deluxe Room, 1 King Bed, Hot Tub | Desk, blackout drapes, free WiFi, bed sheets

Deluxe Room, 1 King Bed, Hot Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Connecting Room (basement), 2 Queen Beds with Double Sofabed

Connecting Room (basement), 2 Queen Beds with Double Sofabed | Desk, blackout drapes, free WiFi, bed sheets

Connecting Room (basement), 2 Queen Beds with Double Sofabed

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Room (basement), 2 Queen Beds and 1 Double Bed

Family Room (basement), 2 Queen Beds and 1 Double Bed | Desk, blackout drapes, free WiFi, bed sheets

Family Room (basement), 2 Queen Beds and 1 Double Bed

  • Sleeps 6
  • 1 Double Bed OR 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Desk, blackout drapes, free WiFi, bed sheets

Standard Room, 1 Queen Bed

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds | Desk, blackout drapes, free WiFi, bed sheets

Double Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Apartment (8 people)

Deluxe Apartment (8 people) | Private kitchen | Fridge

Deluxe Apartment (8 people)

  • Sleeps 8
  • 3 Queen Beds and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Desk, blackout drapes, free WiFi, bed sheets

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Québec City

Located in Les Rivières within 2 miles (3 km) of Carie Factory Amusement Center, Hotel Citadelle is within a few miles (5 km) of Recreofun Amusement Centre. This 36-room, 3-star hotel has a coffee shop/cafe along with conveniences like free in-room WiFi and free self parking.

What's nearby

  • Laval University - 5 min drive - 3.7 miles
  • Aquarium of Quebec - 6 min drive - 4.7 miles
  • Laurier Quebec - 6 min drive - 4.2 miles
  • Les Galeries de la Capitale - 6 min drive - 4.0 miles
  • Vidéotron Centre - 9 min drive - 5.2 miles

Getting around

  • Quebec Sainte-Foy Station - 11 min drive
  • Quebec City Jean Lesage Intl. Airport (YQB) - 11 min drive

Restaurants

  • ‪McDonald's - ‬11 min walk
  • ‪Tim Hortons - ‬4 min drive
  • ‪Le Folichon Cabaret - ‬2 min drive
  • ‪A&W Restaurant - ‬3 min drive
  • ‪Roulo Vietnamien - ‬4 min drive

About this property

Hotel Citadelle

Hotel in Québec City with a 24-hour front desk and a coffee shop
Hotel Citadelle features free WiFi in public areas, coffee in a common area, and free newspapers. There's free parking if you drive. The 24-hour front desk has staff standing by to help with tours/tickets and luggage storage. This smoke-free hotel also has a vending machine.
Guests can expect free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Refrigerators, free newspapers, and free local calls are other standard amenities.

Languages

English, French

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Hot tub

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 4:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 3:00 PM—-4:00 AM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free extended parking.
Property Registration Number 2025-07-31, 063070

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Citadelle Quebec
Hotel Citadelle
Hotel Citadelle Quebec/Quebec City
Hotel Citadelle Hotel
Hotel Citadelle Québec City
Hotel Citadelle Hotel Québec City

Frequently asked questions

Is a free cancellation option available at Hotel Citadelle?

Hotel Citadelle offers free cancellation on certain room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Citadelle?

As of Apr 24, 2025, prices found for a 1-night stay for 2 adults at Hotel Citadelle on May 4, 2025 start from $64.14, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Hotel Citadelle?

This hotel is situated in Les Rivières, close to Château Frontenac, Quebec Cruise Terminal, and Les Galeries de la Capitale. You'll also find Aquarium of Quebec and Laurier Quebec within a short drive.

Will I be able to park at Hotel Citadelle?

Yes, self parking and long-term parking are offered for free at the hotel.

Does Hotel Citadelle feature a casino on the premises?

No, Hotel Citadelle doesn't have a casino.

Will I find an indoor pool at Hotel Citadelle?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Citadelle?

Couples staying at this hotel will appreciate amenities like a café plus some guestrooms include fireplaces and separate bathtubs and showers.

Does Hotel Citadelle have a hot tub?

Yes, this hotel has a spa tub.

Does Hotel Citadelle have a restaurant that serves breakfast?

No, Hotel Citadelle doesn't have a restaurant that serves breakfast.

Will Hotel Citadelle allow pets to stay for free?

No, pets aren't allowed at Hotel Citadelle.

Does Hotel Citadelle have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Hotel Citadelle?

The closest major airport to Hotel Citadelle is Quebec City Jean Lesage Intl. Airport (YQB), which is 3.4 mi away (11 minutes by car).

Can I book a room with a balcony at Hotel Citadelle?

No, at Hotel Citadelle, there aren't any guestrooms that list a balcony.

Hotel Citadelle Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 311 out of 1003 reviews
Rating 8 - Good. 372 out of 1003 reviews
Rating 6 - Okay. 192 out of 1003 reviews
Rating 4 - Poor. 71 out of 1003 reviews
Rating 2 - Terrible. 57 out of 1003 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Joel

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

4/10 Poor

Jill

Traveled with partner
Disliked: Amenities, property conditions & facilities
If I had seen a picture online of the ACTUAL room they give you, I would have never booked this place. Just needed a place to rest our heads while enroute to another destination. Was 91CA bucks including the tax. There’s really no other places in this area for much less if you require parking. The rooms all have a window facing the wraparound parking; the small and depressing, dismal room was worsened by an idiot who had to fire up his diesel at 3:33am. ONLY thing going for this place is that the papery thin sheets were clean. Next time I’ll pay an extra $50 a night to get fully installed trim, weird dim lights and an extra few plys to my toilet paper. Will never go back.
Stayed 1 night in Jan 2025

10/10 Excellent

Norm

It’s a great motel that’s close to the airport
Stayed 1 night in Jan 2025

2/10 Terrible

Jessika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decus

Pire nuit de ma vie ! La chambre était sale pas de manette pour la télé et pas de service pour dautre serviette ! La chambre est briser ! Vous verrez avec les photos ! Demmander de me faire changer de chambre mais dit qu’il n’avait plus de chambre de disponible ! Ne veux pas me rembourser et patron impossible à rejoindre
Stayed 1 night in Jan 2025

8/10 Good

Julie

Disliked: Staff & service
Stayed 2 nights in Jan 2025

8/10 Good

Nikhil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

JULIE

Traveled with family
Disliked: Cleanliness

Je ne recommande pas, qu'en dernier recours!

J'ai aimé le fait qu'il y avait 2 chambres mais c'est tout. C'était sale. Le plancher était sale, des rouleaux de cheveux au sol, des moisssures dans la salle de bain et très poussiéreux en général ainsi que des saletés sur les murs. Douche trop petite et pas pratique avec un rideau pour cette grandeur.
Stayed 1 night in Dec 2024

6/10 Okay

Gregorio

Traveled with family
The cafeteria is too messy, the receptionist is kind but uninterested. The furniture is very old and outdated and in poor condition.
Stayed 2 nights in Dec 2024

2/10 Terrible

Billy

Disliked: Cleanliness, property conditions & facilities
On a trouvé des cheveux sur notre lit qui n'était pas à nous. Aussi, il y avait énormément de poussières accumulés sur les surfaces.
Stayed 1 night in Dec 2024

10/10 Excellent

LOUVIND

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman at the reception was very nice and helpful. The cleaners were very nice also. Room very clean and comfortable.
Stayed 1 night in Dec 2024

6/10 Okay

Joey

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Le levier de douche était sale, mais le reste était relativement propre. Le séchoir à cheveux ne fonctionnait pas. Idéale pour une place pour dormir à un prix abordable.
Stayed 1 night in Dec 2024

8/10 Good

Annie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good. Just need a new heating system.
Stayed 1 night in Dec 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great price great location for shows at videoton center. Nice bed good sleep!
Stayed 1 night in Dec 2024

8/10 Good

Jean-pierre

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Prince

Need to update
Stayed 1 night in Dec 2024

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Richard

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort

Not a great stay...

I was given a room in the older part of the hotel. Not overly comfortable, could hear the people next to me. Front desk man in the evening could use some customer service training, not a very nice person.
Stayed 1 night in Dec 2024

10/10 Excellent

William, Prevost

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

4/10 Poor

Renee

Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Arlene

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Económico y limpio
Stayed 1 night in Nov 2024

8/10 Good

Navi

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice and maintained
Stayed 1 night in Nov 2024

8/10 Good

Samantha

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Jayraj

Stayed 1 night in Oct 2024