10/10 Excelente
Natalie F.
26 sept. 2024
Le gustó: Limpieza
Nashville Visitor
First and foremost, I would definitely stay at this location again. The only difficulties were: confusion at checkin. The room I reserved was not actually available. The property manager phoned me in advance and gave me options but said to definitely speak to them at check in case my original selection was available.
At check in the woman behind the desk was not great at communication. It was very much like, don’t speak to me kind of feeling. I asked her once for an upgrade to our original rsvp. and she just looked at me. I asked her a second time and she said “nothing is available”. I said “oh, I’m sorry - I didn’t hear you say that.” So I said, “so no 2BD/2BA at all?” She looked at me and continued to typing, gave us our keys, and told us to go to the Concierge desk.
The next morning, housekeeping came to our door and said “oh, I’m sorry - I have the wrong room.” Later in the day, I received a phone call asking how we were enjoying our room upgrade? Apparently, we were assigned a completely different room in the system reflecting our original request. I explained what room we were in and the “communication issues” at check-in. That was the end of that - we did not switch rooms since we were already settled and not in the room at the time.
At checkout, I went to the desk to make sure everything was correct. They couldn’t find me in the system - my name was spelled incorrectly, (a simple typo I’m sure) but it was a little frustrating.
Natalie F.
Se hospedó 3 noches en septiembre de 2024