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Thompson Zihuatanejo, A Beach Resort, by Hyatt

5.0 star property
Luxury resort on the beach, with 3 outdoor swimming pools

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Thompson Zihuatanejo, A Beach Resort, by Hyatt

Exterior
1 bedroom, premium bedding, minibar, in-room safe
1 bedroom, premium bedding, minibar, in-room safe
2 restaurants, breakfast served
Suite (Swim-Up) | 1 bedroom, premium bedding, minibar, in-room safe

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Parking included
    Parking included
  • Room service
    Room service
  • Spa
    Spa
  • Gym
    Gym

Explore the area

Map
Playa La Ropa S/N, Zihuatanejo, GRO, 40880
  • Zihuatanejo Bay
    1 min walk
  • La Ropa Beach
    14 min walk
  • La Madera Beach
    17 min walk
  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    20 min drive

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Room options

View all photos for Suite, Beachfront (Plunge Pool)

Suite, Beachfront (Plunge Pool) | 1 bedroom, premium bedding, minibar, in-room safe

Suite, Beachfront (Plunge Pool)

  • 1207 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Plunge Pool)

Room, 1 King Bed (Plunge Pool) | Terrace/patio

Room, 1 King Bed (Plunge Pool)

  • 650 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Garden View (Garden)

Suite, 2 Bedrooms, Garden View (Garden) | Living room | 24-inch plasma TV with satellite channels, TV, iPod dock

Suite, 2 Bedrooms, Garden View (Garden)

  • 1100 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Lagoon View (Lagoon)

24-inch plasma TV with satellite channels, TV, iPod dock

Suite, 2 Bedrooms, Lagoon View (Lagoon)

  • 1204 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Beachfront

Terrace/patio

Suite, 2 Bedrooms, Beachfront

  • 1858 sq ft
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite (Thompson)

Suite (Thompson) | 1 bedroom, premium bedding, minibar, in-room safe

Suite (Thompson)

  • 1465 sq ft
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Suite, Lagoon View (Plunge Pool)

1 bedroom, premium bedding, minibar, in-room safe

Suite, Lagoon View (Plunge Pool)

  • 1048 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Terrace, Ocean View

24-inch plasma TV with satellite channels, TV, iPod dock

Suite, Terrace, Ocean View

  • 1100 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, minibar, in-room safe

Room, 1 King Bed

  • 650 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Swim-Up)

Suite (Swim-Up) | Private pool

Suite (Swim-Up)

  • 535 sq ft
  • Beach view
  • Sleeps 2
  • 1 King Bed

Suite, 2 Queen Beds (Lagoon Suite)

  • Sleeps 4
  • 2 Queen Beds
Aerial view
La Casa Que Canta
Pool
Spa
Free WiFi
Restaurant
10.0 out of 10, Exceptional, (223)
The price is $495
per night
$589 total
includes taxes & fees
Nov 13 - Nov 14
La Casa Que Canta

About the neighborhood

Zihuatanejo

Located in Playa La Ropa, Thompson Zihuatanejo, A Beach Resort, by Hyatt is adjacent to Zihuatanejo Bay and a short stroll from La Ropa Beach. This 56-room, 5-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 2 restaurants.
View more Resorts in ZihuatanejoOpens in a new window

What's nearby

  • Zihuatanejo Bay - 1 min walk
  • La Ropa Beach - 14 min walk
  • La Madera Beach - 17 min walk
  • Kioto Plaza - 2 min drive
  • Las Gatas Beach - 8 min drive

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 20 min drive

Restaurants

  • ‪Hao - ‬1 min walk
  • ‪Boxha Café - ‬18 min walk
  • ‪La Gaviota - ‬16 min walk
  • ‪LOOT Surf & Lifestyle - ‬2 min walk
  • ‪Restaurante el Pirata - ‬14 min walk

About this property

Thompson Zihuatanejo, A Beach Resort, by Hyatt

Luxury resort on the beach, with 3 outdoor swimming pools
Guests of Thompson Zihuatanejo, A Beach Resort, by Hyatt have access to a full-service spa, 3 outdoor pools, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 116 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a gym, outdoor tennis courts, and free WiFi in public areas.
24-inch plasma TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Other standard amenities include balconies, iPod docks, and sitting areas.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include sports massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 7:30 AM to 11:30 AM for a fee: USD 28 for adults and USD 28 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • CENIZA
  • HAO

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Shopping
  • Tennis lessons
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • No elevator

More

  • 2 floors
  • 4 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2011
  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch plasma TV with premium satellite channels
  • iPod dock
  • Pay movies

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 100 per pet, per stay

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 28 for adults and USD 28 for children
  • Airport shuttle fee: USD 116 per vehicle (one-way)
  • Pet fee: USD 100 per pet, per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Viceroy Hotel Zihuatanejo
Thompson Zihuatanejo Hotel
Zihuatanejo Viceroy
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
The Tides Zihuatanejo Hotel Zihuatanejo
Tides Zihuatanejo
Villa Del Sol Zihuatanejo
Zihuatanejo Destination
Villa Sol Resort Zihuatanejo
Villa Sol Zihuatanejo
Thompson Zihuatanejo Resort
Thompson Resort
Thompson Zihuatanejo Resort
Resort Thompson Zihuatanejo Zihuatanejo
Zihuatanejo Thompson Zihuatanejo Resort
Resort Thompson Zihuatanejo
Thompson Zihuatanejo Zihuatanejo
Villa del Sol Resort Zihuatanejo
Hotel Zihuatanejo a Destination Hotel
Viceroy Zihuatanejo
Thompson Resort
Thompson

Frequently asked questions

Is free cancellation available at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

Thompson Zihuatanejo, A Beach Resort, by Hyatt offers free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

As of Oct 30, 2024, prices found for a 1-night stay for 2 adults at Thompson Zihuatanejo, A Beach Resort, by Hyatt on Nov 18, 2024 start from $251.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do within easy reach of Thompson Zihuatanejo, A Beach Resort, by Hyatt?

This resort is situated in Playa La Ropa, just steps from Zihuatanejo Bay. You'll also find La Ropa Beach and La Madera Beach less than a mile away.

Is there parking available at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

Yes, valet parking and self parking are offered for free at the resort.

Is there a spa at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

There is a full-service spa available for guests to enjoy and services include sports massages, aromatherapy, and couples treatments.

Does Thompson Zihuatanejo, A Beach Resort, by Hyatt include a casino?

No, Thompson Zihuatanejo, A Beach Resort, by Hyatt doesn't have a casino.

Will I find an indoor pool at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools.

What amenities will couples enjoy at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

This beachfront resort offers many amenities for couples such as 3 outdoor pools and a poolside bar with some guestrooms featuring private pools.

Does Thompson Zihuatanejo, A Beach Resort, by Hyatt have a hot tub?

No, this resort doesn't have a spa tub.

Does Thompson Zihuatanejo, A Beach Resort, by Hyatt have a restaurant that serves breakfast?

Yes, Thompson Zihuatanejo, A Beach Resort, by Hyatt has 2 restaurants, and serves a full breakfast each morning for a surcharge.

Does Thompson Zihuatanejo, A Beach Resort, by Hyatt allow pets to stay for free?

Although they can't stay for free, pets are welcome at Thompson Zihuatanejo, A Beach Resort, by Hyatt for a fee of USD 100 per pet, per stay.

Does Thompson Zihuatanejo, A Beach Resort, by Hyatt have connecting rooms?

No, this resort doesn't feature connecting guestrooms.

What is the closest airport to Thompson Zihuatanejo, A Beach Resort, by Hyatt?

The closest major airport to Thompson Zihuatanejo, A Beach Resort, by Hyatt is Ixtapa - Zihuatanejo Intl. Airport (ZIH), which is 8.6 mi away (20 minutes by car).

Are there rooms with balconies that I can book at Thompson Zihuatanejo, A Beach Resort, by Hyatt?

Yes, every guestroom at Thompson Zihuatanejo, A Beach Resort, by Hyatt comes with a balcony with some featuring ocean or garden views.

Does Thompson Zihuatanejo, A Beach Resort, by Hyatt have a wedding venue on site?

There are wedding services available at Thompson Zihuatanejo, A Beach Resort, by Hyatt if that's in your vacation plans.

Reviews

9.4

Exceptional

Rating 10 - Excellent. 390 out of 525 reviews" "
Rating 8 - Good. 98 out of 525 reviews" "
Rating 6 - Okay. 17 out of 525 reviews" "
Rating 4 - Poor. 9 out of 525 reviews" "
Rating 2 - Terrible. 11 out of 525 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Joseph

Stayed 6 nights in Jun 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thompsom
Very nice place. Staff was extremely friendly and always asking if anything was needed.
View from one of several beach cabanas.
View from the adult only pool.
Stayed 12 nights in May 2024

10/10 Excellent

Catherine

Stayed 3 nights in May 2024

8/10 Good

Barry, Lincoln

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two restaurants: Upscale, great! Everyday - not too great.
Stayed 6 nights in May 2024

10/10 Excellent

Carlos, miami

Stayed 6 nights in May 2024

10/10 Excellent

sandra

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Thompson! Francisco was such a great employee and he took care of all our needs. I will look forward to seeing him next year! He is a plus to have on the staff😊
Stayed 1 night in Apr 2024

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is modern, clean and beautiful. It has pool for adults and for family. Tennis court and decent gym. It has two restaurants with excellent service and delicious food. The beach is clean and safe, you can swim there.
Stayed 3 nights in Apr 2024

10/10 Excellent

robert and joan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been there 3 times and even though it has changed owners it has always stayed consistent with quality and service.
Stayed 7 nights in Apr 2024

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The vibe was not for us. Mostly drunk Americans. The hotel is ok. Be aware it’s on a public beach so don’t expect a 5 star beach experience. The rooms are big and very nice, but the lagoon suites on level one with the plunge pools are pointless as they get no sun and there is zero view with a dark room. Service at the restaurant is very slow. Usually takes 30 minutes or longer to get your food so plan accordingly. That’s if they wait on you at all. I wouldn’t eat at the hotel if possible. The biggest problem is service from the staff at the bar, pool, beach and restaurants. Either they don’t have enough or they weren’t trained well. I tried to speak with management but they did respond.
Stayed 2 nights in Apr 2024

8/10 Good

Donald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
DISAPPOINTED
Asked three times prior to arrival for a room near the Hao restaurant asked on arrival and for three days after and were told to not ask again that reception "knew what we wanted". We were put in the room the longest distance from the Hao in a walk up room for two 79 year olds, not nice for guests having stayed there over 41 years having requested the room from a prior stay and paying for another room for quests. VERY DISAPPOINTING. On checkout were told to call next time for requests, etc.
Stayed 11 nights in Jan 2024

10/10 Excellent

richard

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Thompson is hard to beat. Easy check in process, beautiful rooms, a great walking beach with many dining options close to the hotel. They have a new Chef named Omar he is on top of his game. Outstanding staff ready to meet your every need.
Stayed 3 nights in Mar 2024

10/10 Excellent

Megan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite resort in Mexico. The food is fantastic, room design is beautiful, very soft robes, an amazing gym, the best beachfront property on Playa La Ropa, and to top it off service is amazing. We especially want to thank Francisco for the beachfront food service. He is such a hard working man and father of 3 children, we loved talking to him and he was so professional, friendly, and helpful. We also want to thank the event sales manager Vicente who showed utmost professionalism, hospitality, and charisma in every interaction. We love this Thompson so much!
Stayed 2 nights in Feb 2024

10/10 Excellent

MARIA JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel tranquilo y cómodo. Comida deliciosa y atención del staff espectacular.
Stayed 1 night in Feb 2024

10/10 Excellent

Grant, Kelowna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best property in Zihuatanejo and Xtapa in every aspect. We will be back!!
Stayed 2 nights in Jan 2024

4/10 Poor

Steven, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Stephanie Anne

Traveled with partner
Liked: Property conditions & facilities
Pros - the room was very large and nicely appointed. We loved the location (very walkable) and the overall property and beach were beautiful! Staff was pleasant. The weather in Zihuatanejo is fantastic, 87 and sunny everyday! Cons - our room check in was 2 hours late. After traveling all day we were tired and annoyed that we had to wait until 5 pm to get into our room that should’ve been ready at 3. Food and drinks are pricey and not great but we expected that. Service was “just ok” for the price of the hotel/amenities we thought service would be exceptional not the case. Always had to find someone to get a drink/foo, not what we’ve typically experienced in our travel throughout Mexico. The pool is large but not clean. We were just there for a week and I never saw anyone clean the pool. Same sand was in the pool day after day, kinda gross. Overall we had a nice vacation but I cannot say I’ll return to The Thompson given the prices and service. It was a good trip but not GREAT. We will return to Zihuatanejo because the weather in January is perfection but I’ll likely be researching other hotels.
Stayed 7 nights in Dec 2023

10/10 Excellent

marie

Traveled with partner
Liked: Amenities
Stayed 7 nights in Dec 2023

8/10 Good

Rhonda

Stayed 4 nights in Jan 2024

6/10 Okay

Raul Gonzalez, Downey

Stayed 4 nights in Dec 2023

6/10 Okay

natalia, Newport Beach

Traveled with partner, Traveled with family
The beach in front of the hotel is very busy with locals. Folks come with their umbrellas and chars in large groups that blocks the beach views from the very expensive hotel. Also, Thompson used to have live music in the evenings but not anymore. Disappointing over all.
Stayed 5 nights in Dec 2023

8/10 Good

Justin, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Had so much fun.
Stayed 7 nights in Dec 2023

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great but they are still holding money on my credit card from when we checked in and out. They need to take it off when ppl leave
Stayed 4 nights in Nov 2023

10/10 Excellent

Kenneth, Poulsbo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Maureen, Santa Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice quiet beach front hotel on a beautiful beach, playa de Ropa. The service was amazing, very accommodating for all your needs. You can’t beat the sunsets, and the food at Hao was delicious for breakfast lunch and dinner.
Stayed 4 nights in Oct 2023