2/10 Terrible
Randy
Traveled with family
Oct 4, 2024
Disliked: Amenities, property conditions & facilities
When we entered our room, our first impression was that it was very nice. But we soon found out that the toilet did not work. There was also no running water in the sink, and no cold water in the shower. The room had a whirlpool tub, which did have hot and cold running water. We were told that the whirlpool tub was on a separate water line, and that most likely all rooms on the same wing were facing the same problem with water to the bathrooms. We were also told there were no other rooms available, and that they would contact someone to take a look. After a couple of correspondences with hotel staff, we were told that someone would be there around 11:00 pm. In the meantime, we had to use the hotel basement restroom.
Later in the evening we seen that the whirlpool tub had a spray bar, so we thought we could take showers in the tub. The knob to turn on the spray bar was broken so we couldn't use it. We ended up filling the tub with water to wash but noticed that a LARGE amount of chunky debris was coming out of the faucet. Not really sanitary in my opinion. It appears that there are serious issues with the plumbing at the hotel.
Needless to say, the water problem and toilet were never fixed, so we asked the hotel for buckets. We filled them with water from the tub and poured them in the toilet to flush it.
We also noticed peeling wallpaper in the room, weeds growing between the decking of the boardwalk around the pool, and an overall lack of maintenance.
Randy
Stayed 1 night in Sep 2024
