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The Black Swan - The Inn Collection Group

4.0 star property
Hotel in York with free breakfast and a restaurant

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Black Swan - The Inn Collection Group

Front of property - evening/night
Desk, iron/ironing board, free WiFi, bed sheets
Garden
Bar (on property)
Bar (on property)

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

Map
Market Place, Helmsley, York, England, YO62 5BJ
  • North York Moors National Park
    1 min walk
  • La Trattoria
    1 min walk
  • Thirsk Station
    22 min drive
  • Durham (MME-Teesside Intl.)
    56 min drive

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Room options

View all photos for Feature Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Feature Double or Twin Room

  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Double or Twin Room

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Cosy Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Cosy Double Room

  • 258 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room with Bunks

Family Room with Bunks | Desk, iron/ironing board, free WiFi, bed sheets

Family Room with Bunks

  • 258 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Classic Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double or Twin Room

  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double or Twin with Sofa Bed

Desk, iron/ironing board, free WiFi, bed sheets

Superior Double or Twin with Sofa Bed

  • 452 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Single Room

Desk, iron/ironing board, free WiFi, bed sheets

Single Room

  • 194 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite Double Room with View

Desk, iron/ironing board, free WiFi, bed sheets

Suite Double Room with View

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

The Feathers Hotel, Helmsley, North Yorkshire

Pet friendly
Free WiFi
Restaurant
Breakfast available
9.4 out of 10, Exceptional, (386)
The price is $112
per night
$135 total
includes taxes & fees
Jan 8 - Jan 9
The Feathers Hotel, Helmsley, North Yorkshire

About the neighborhood

Helmsley

The Black Swan - The Inn Collection Group places you next to North York Moors National Park and Helmsley Arts Centre. This 45-room, 4-star hotel has free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Duncombe Park - 4 min walk
  • Helmsley Arts Centre - 5 min walk
  • Hemsley Walled Garden - 7 min walk
  • Rievaulx Abbey - 6 min drive
  • National Trust Nunnington Hall - 11 min drive

Getting around

  • Thirsk Station - 22 min drive
  • Durham (MME-Teesside Intl.) - 56 min drive

Restaurants

  • ‪The Star Inn - ‬4 min drive
  • ‪Kirks Coffee House & Kitchen - ‬10 min drive
  • ‪Helmsley Brewing Co - ‬3 min walk
  • ‪Cafe Williams - ‬8 min drive
  • ‪The Fairfax Arms - ‬8 min drive

About this property

The Black Swan - The Inn Collection Group

Hotel in York with free breakfast and a restaurant
Guests of The Black Swan - The Inn Collection Group enjoy free WiFi in public areas, coffee in a common area, and a banquet hall. You can put free parking to good use if you drive. The front desk has multilingual staff that can help with luggage storage, and offer advice about sights and eateries nearby. This smoke-free hotel also has a garden.
TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, ironing boards, and desks are also standard.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free full breakfast
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • No elevator

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: GBP 25
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 25

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for GBP 15 per pet, per day
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: GBP 25 (subject to availability)
  • Late check-out fee: GBP 25 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 10:30 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts major credit cards and cash.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Black Swan Hotel York
Black Swan Hotel
The Black Swan Hotel
The Black Swan at Helmsley
The Black Swan - The Inn Collection Group York
The Black Swan - The Inn Collection Group Hotel
The Black Swan - The Inn Collection Group Hotel York

Frequently asked questions

Is a free cancellation option available at The Black Swan - The Inn Collection Group?

The Black Swan - The Inn Collection Group offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at The Black Swan - The Inn Collection Group?

As of Dec 25, 2024, prices found for a 1-night stay for 2 adults at The Black Swan - The Inn Collection Group on Jan 3, 2025 start from $134.73, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of The Black Swan - The Inn Collection Group?

This hotel is located in York, just steps from North York Moors National Park and Helmsley Arts Centre, and within a short walk of Hemsley Walled Garden. You'll also find Duncombe Park and Cleveland Way less than a mile away.

Is parking available on site at The Black Swan - The Inn Collection Group?

Yes, self parking is offered for free at the hotel.

Does The Black Swan - The Inn Collection Group have a casino on the premises?

No, The Black Swan - The Inn Collection Group doesn't have a casino.

Will I find an indoor pool at The Black Swan - The Inn Collection Group?

No, there is no indoor pool at this hotel.

What do couples enjoy most about The Black Swan - The Inn Collection Group?

Couples staying at this hotel will appreciate amenities like a bar plus some guestrooms include a turndown service and bathrobes.

Are there hot tubs at The Black Swan - The Inn Collection Group?

No, this hotel doesn't have a spa tub.

Does The Black Swan - The Inn Collection Group have a restaurant with a breakfast menu?

Yes, The Black Swan - The Inn Collection Group serves free full breakfasts from its restaurant.

Will The Black Swan - The Inn Collection Group allow pets to stay for free?

Although they can't stay for free, pets are welcome at The Black Swan - The Inn Collection Group for a fee of GBP 15 per pet, per day.

Does The Black Swan - The Inn Collection Group have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from The Black Swan - The Inn Collection Group?

The closest major airport to The Black Swan - The Inn Collection Group is Durham (MME-Teesside Intl.), which is about 23.7 mi away.

Can I book a room with a balcony at The Black Swan - The Inn Collection Group?

No, there aren't any guestrooms with balconies at The Black Swan - The Inn Collection Group.

The Black Swan - The Inn Collection Group Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 179 out of 333 reviews" "
Rating 8 - Good. 105 out of 333 reviews" "
Rating 6 - Okay. 37 out of 333 reviews" "
Rating 4 - Poor. 9 out of 333 reviews" "
Rating 2 - Terrible. 3 out of 333 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Kendra

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property needs a Refresh !! Food less than average Too many steps to get to your room.
Stayed 3 nights in Sep 2024

6/10 Okay

Stephanie

Stayed 1 night in Sep 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything about the Black Swan except for the attention to detail when it came to cleanliness Pillowcase so I’m one of the beds was dirty was not replaced
Stayed 3 nights in Sep 2024

8/10 Good

Helen

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Lovely hotel in centre of town, staff all very helpful and friendly. Room was spacious and comfortable bed and decent shower. Bar and restaurant areas excellent with great service. Breakfast was plentiful and well cooked with local products. Overall great experience and will certainly return.
Stayed 1 night in Aug 2024

8/10 Good

eric

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff are amazing people. However, the bathroom was disgusting with human pubic hair on the floor and bathtub. No toiletry supplies and had to get some at the front desk. Attempted to send photos, but email was bounced back.
Stayed 1 night in Aug 2024

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice venue to stay at, close to local amenities.
Stayed 2 nights in Aug 2024

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with a great team of staff. Nothing was too much and always on hand to check everything was okay
Stayed 1 night in Aug 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ALL GOOD HOTEL
Location food and staff were all superb. They were also willing to accept cash for room payment ! Car parking at rear off hotel was available on all five days of our stay and never had to park else where. Can't praise this hotel and staff enough.
Stayed 5 nights in Jul 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Anthony

Traveled with partner
Liked: Property conditions & facilities
Very clean , friendly staff , excellent breakfast, highly recommended
Stayed 1 night in Jul 2024

10/10 Excellent

James

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Overall a poor stay unfortunately
Room was clean, carpets very old and tired. Main areas weren’t so clean, tables sticky, dog wee on floor, carpet in main hallway. We had to cancel our food order on an evening meal as we had waited over an hour. We also had to put in a noise complaint about the room next to ours, very loud talking / shouting and tv on loud at midnight. Overall not a great stay at all. While hotel needs a re vamp.
Stayed 2 nights in Jun 2024

6/10 Okay

Jenny

Stayed 1 night in Jun 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Had a lovely stay. Room was bery clean. Staff were friendly
Stayed 1 night in Jun 2024

8/10 Good

Kath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

ANDREA

Stayed 1 night in May 2024

6/10 Okay

ANDREA

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in May 2024

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Enjoyed our stay, room was spacious and meals where good.
Stayed 4 nights in May 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

simon

Stayed 2 nights in May 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Christopher

Stayed 1 night in May 2024