4/10 Poor
Curtis, Richmond
Traveled with family
Mar 31, 2025
Liked: Cleanliness, amenities
We booked two rooms. One was ready at check in. The other wasn’t ready until an hour after check in time. Each time I went to ask they would say “20 more minutes, housekeeping is working in it” and I would set a timer and go back and it would still not be ready. In the end the second room was 2 doors down from the first room and we had actually witnessed housekeeping finish with the room just as we checked into the first room. Baffling. The second issue I have with this hotel is the doors. Every time anyone let their room door close it was like a cannon being fired in the hallway. These were the loudest doors I have ever heard in any hotel in my life. Housekeeping seemed to have perfected a way to make them close with an even louder explosion. And they seemed to roam the halls opening and closing doors at random and making sure no one slept late or took an afternoon nap. Overall it could be a nice hotel if they’d fix the doors.
Curtis
Stayed 2 nights in Mar 2025