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Mercure Wien City

4.0 star property
Riverwalk hotel in Vienna with a 24-hour front desk

Choose dates to view prices

Photo gallery for Mercure Wien City

Exterior
Exterior
Reception
Privilege, Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Arcade

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Pet friendly
  • Air conditioning

Explore the area

Map
Hollandstrasse 3, Vienna, Vienna, 1020
  • Stephansplatz
    ‪11 min walk‬
  • Hofburg Imperial Palace
    ‪14 min walk‬
  • Vienna State Opera
    ‪4 min drive‬
  • Vienna (VIE-Vienna Intl.)
    ‪20 min drive‬

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Room options

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Privilege, Room, 1 King Bed

  • 205 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

  • 205 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room (King Size or 2 Single Size Beds)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room (King Size or 2 Single Size Beds)

  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed

  • 205 sq ft
  • Sleeps 1
  • 1 Double Bed

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About the neighborhood

Vienna

Located in Leopoldstadt, Mercure Wien City is within a 5-minute walk of popular attractions such as Karmeliter Market and Vienna Crime Museum. This 123-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, concierge services, and a 24-hour front desk.

What's nearby

  • Schwedenplatz - 5 min walk - 0.3 miles
  • Stephansplatz - 11 min walk - 0.6 miles
  • Hofburg Imperial Palace - 14 min walk - 0.8 miles
  • Prater - 3 min drive - 1.4 miles
  • Vienna State Opera - 4 min drive - 1.7 miles

Getting around

  • Salztorbrücke Tram Stop - 3 min walk
  • Vienna Mitte Station - 19 min walk
  • Vienna International Airport (VIE) - 20 min drive

Restaurants

  • ‪Adria - ‬2 min walk
  • ‪Budapest Bagel Vienna - ‬3 min walk
  • ‪Taste! - ‬2 min walk
  • ‪Minze Vietnamese Kitchen - ‬2 min walk
  • ‪ZWE - ‬3 min walk

About this property

Mercure Wien City

Riverwalk hotel in Vienna with a 24-hour front desk
Guests of Mercure Wien City enjoy features like free WiFi in public areas. Self parking is offered for EUR 25 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and securing valuables.
LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Laptop-compatible safes, desks, and desk chairs are other standard amenities. Housekeeping is available on request.
The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, French, German, Hungarian, Italian, Spanish, Turkish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (EUR 25 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; EUR 25 for adults and EUR 25 for children
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)

More

  • 7 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1992
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in fee: EUR 30
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 59

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 15 per pet, per day
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: EUR 50 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 25 for children
  • Self parking fee: EUR 25 per day
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: EUR 30 (subject to availability)
  • Late check-out fee: EUR 59 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

Mercure City
Mercure City Wien
Mercure Wien
Mercure Wien City
Mercure Wien City Hotel
Mercure Wien City Hotel Vienna
Mercure Wien City Vienna
Wien Mercure
Wien Mercure City
Mercure Hotel Vienna
Mercure Hotel Wien City
Mercure Wien City Hotel
Mercure Wien City Vienna
Mercure Wien City Hotel Vienna

Frequently asked questions

Is a free cancellation option available at Mercure Wien City?

Mercure Wien City offers free cancellation on some room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Mercure Wien City?

As of Apr 4, 2025, prices found for a 1-night stay for 2 adults at Mercure Wien City on Apr 22, 2025 start from $150.54, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Mercure Wien City?

This hotel is situated in Leopoldstadt within a short 11-minute walk of St. Stephen's Cathedral and also 11 minutes on foot from Stephansplatz. You'll also find Hofburg Imperial Palace and Spanish Riding School less than a mile away.

Is there parking available at Mercure Wien City?

Yes, parking is offered for EUR 25 per day. Though parking is limited, accessible parking is also available.

Does Mercure Wien City have a casino on the premises?

No, Mercure Wien City doesn't have a casino.

Will I find an indoor pool at Mercure Wien City?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Mercure Wien City?

Couples staying at this hotel will appreciate amenities like concierge services plus some guestrooms include minibars with free items and city views.

Does Mercure Wien City have a hot tub?

No, there isn't a spa tub at this hotel.

Does Mercure Wien City have a restaurant that serves breakfast?

Yes, Mercure Wien City serves buffet breakfast each morning for a surcharge from its snack bar.

Will Mercure Wien City allow pets to stay for free?

Although they can't stay for free, pets are welcome at Mercure Wien City for a fee of EUR 15 per pet, per day.

Are there connecting rooms at Mercure Wien City?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Mercure Wien City?

The closest major airport to Mercure Wien City is Vienna International Airport (VIE), which is 11.7 mi away (20 minutes by car).

Can I book a room with a balcony at Mercure Wien City?

No, there aren't any guestrooms with balconies at Mercure Wien City.

Mercure Wien City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 45 out of 92 reviews
Rating 8 - Good. 38 out of 92 reviews
Rating 6 - Okay. 7 out of 92 reviews
Rating 4 - Poor. 1 out of 92 reviews
Rating 2 - Terrible. 1 out of 92 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Marvin James

Stayed 2 nights in Dec 2024

8/10 Good

i

Stayed 2 nights in Dec 2024

8/10 Good

Faezeh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at this hotel for 6 nights while visiting Vienna's Christmas Market. We had a nice room with a comfortable queen bed and a nice shower. At first I was not sure how close to all the actions this hotel would be but it worked out very well. Within 15 minutes walking of the Innere Stadt. We did not use the breakfast option. Front desk was VERY helpful with following up on our missing luggage, bus ticket, etc. I recommend this hotel.
Stayed 6 nights in Dec 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful staff. Our room was warm and very clean. The hotel is a short walk to the old town, bus, underground and tram stops. Thank you.
Stayed 3 nights in Dec 2024

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely recommend. Walking distance to Christmas Markets. Very friendly and helpful staff. Very nice room.
Stayed 2 nights in Nov 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

jose luis ramirez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location , great service and staff
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff.
Stayed at this hotel a few times previously, always very satisfied. The plastic odour of the carpet installed during renovations gave me a headache due to my sensitivities. We had to check out soon after checking in. The male staff at the desk was not particularly helpful addressing our request to change to another Accor hotel nearby, saying basically “there’s nothing we can do”. The much more helpful female staff next to him arranged it so we received a partial refund and transferred to another hotel. We were informed of our refund within a couple of days. We are thankful to the very helpful and competent lady who helped us. Perhaps she can teach the others how great service is done.
Stayed 3 nights in Nov 2024

10/10 Excellent

Özg

Stayed 4 nights in Nov 2024

2/10 Terrible

SRISKANDARAJAH

Stayed 4 nights in Oct 2024

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early at the hotel (around 12). The room was ready at that time, though we had to sign up to their members scheme to get free early access, which was annoying. The hotel was just a 12 minute walk across the river to reach the main part of the city. There were a couple of bars and restaurants around. The room was tidy and spacious. It was well decorated. There were building works being carried out on the exterior facade from 9am to 6pm, although this didn’t bother us as we were out exploring early and didn’t notice even when we came back in the afternoon. There was only one lift which served 7 floors. As we were staying on the 7th floor we could sometimes be waiting a while for the lift but this is not a big deal. Overall we would consider staying again if we returned to Vienna
Stayed 2 nights in Oct 2024

8/10 Good

Iris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are great and so close to city centre
Stayed 1 night in Sep 2024

8/10 Good

David, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good for visiting the city center, where many attractions located.
Stayed 3 nights in Oct 2024

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location compared to the other two Mercure hotels is ideal as they are in a local which suffer more frim noisey night life
Stayed 3 nights in Oct 2024

6/10 Okay

Kevin

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property itself was great. Clean, well-positioned and nice facilities. The staff unfortunately, let it down. They were unfriendly, unhelpful and just not what you expect from an established brand like Mercure.
Stayed 2 nights in Oct 2024

8/10 Good

Sangay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our check in was very quick and very nice staff. Nice walkways around the hotel. Overall, a very good experience at this property. We will be checking out later today and looking forward to our next stay at KK Palais for the next 5 nights.
Stayed 1 night in Oct 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Amazingly friendly and helpful staff.
Stayed 4 nights in Oct 2024

10/10 Excellent

Edgar

Stayed 1 night in Oct 2024

8/10 Good

Callum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel, with lots of dining options near by, although tourist places are a bit further afield.
Stayed 4 nights in Sep 2024

10/10 Excellent

Christie Owen

Liked: Cleanliness, staff & service, property conditions & facilities
I love the staff, excellent service in the cafe. The location was fantastic! The only problem was the aurcondition. It was pretty warm for us and we cant control it bec per staff , it is centralized AC. So we end up sleeping with our windows open coz we were toasted.
Stayed 2 nights in Sep 2024

8/10 Good

mary

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Excellent staff& convenient but the rooms were extremely small. Property showing signs of age Unique self serve wine & beer situations
Stayed 2 nights in Sep 2024

8/10 Good

Mark, Kingston

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The front desk staff were very friendly and helpful. The hotel is close to everything. The only challenge was the cleaning staff would open the door while knocking, you would not get a chance to respond. The room had no do not disturb sign so we had to request one from front desk.
Stayed 5 nights in Sep 2024

8/10 Good

LUZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were 4 days at this hotel, Excellent service, basic amenities, but overall, we were very satisfied. Breakfast buffet, was pretty good, we liked the option to make our own fresh fruit/ veggies juice.
Stayed 4 nights in Sep 2024

6/10 Okay

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The location was great and the room was nice and spacious. However l, the room had a weird odor and the a/c didn’t seem to work well at all the room got extremely hot at night.
Stayed 3 nights in Aug 2024

6/10 Okay

Amir

Traveled with family
No good no bad
Stayed 4 nights in Aug 2024