Hotels in Tuzla

"terrible check-in, I booked 2 economy rooms, and the staff tried to give me one economy condo stating that this is equal to two rooms, I refused, and then they gave me rooms without AC, then I pointed out to them it cleared say in the website that there is AC, finally they gave me 2 rooms, the bathroom is tiny, the toilet seat is literally attached to the shower wall on the left side, you can not sit properly on it, the elevator was not working, I tried to cancel the reservation, unfortunately, was nonrefundable, I tried to upgrade to the economy condo they asked higher rate than what is listed, so I decided to continue in the same rooms, then they asked me for extra money, I refused, they refused to clean my room in the last day this is my worst hotel stay ever. On the other hand, it is in great location"

"Hotel and staff were excellent, food as well. Room was good but there was a stench in the bathroom that was not pleasant, however, management fixed this so all in all we very pleasant surprised with this only being a 3 star hotel. If I should have any complains it must be that the hotel did not have an lift in the properties for people having difficulties walking the stairs. "