8/10 Good
Arica
Jan 2, 2025
Liked: Cleanliness, property conditions & facilities
I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power.
Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location.
Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff.
Staff was very nice. I would stay again but I would ask for a newer room within the hotel.
Arica
Stayed 4 nights in Dec 2024
