2/10 Terrible
Laura
Traveled with partner
Nov 15, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed by this hotel’s condition and lack of house keeping services each day we were there. Numerous requests for picking up the rooms trash and providing clean towels were not responded to.
Daily room housekeeping was not provided. Very disturbing lack of service coming back to our room after being out during the day and finding the room a mess every time. We thought this was a high rated hotel but we were wrong. We complained and asked for a reduction in our bill due to such offensive service but we were told that since we booked our room with a third party namely Orbitz there was nothing they could do as far as a partial refund or even comping our stay. I would never stay there again.It was a total offensive ripped off experience. Their profuse apologies does not suffice. I would like to know what Orbitz could do about this bill and would like this hotel contacted for their dreadful service. LauraEpler@icloud.com
Laura
Stayed 3 nights in Nov 2024