Hilton Tokyo Bay

4.0 star property
Family-friendly resort with 5 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Hilton Tokyo Bay

Indoor pool, seasonal outdoor pool
Property amenity
1-inch flat-screen TV with digital channels, TV
Exterior
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Hot Tub
  • Spa

Explore the area

Map
1-8 Maihama, Urayasu, Chiba-ken, 279-0031
  • Tokyo Disney Resort®
    ‪5 min walk‬
  • Tokyo Disneyland®
    ‪14 min walk‬
  • Tokyo DisneySea®
    ‪3 min drive‬
  • Tokyo (HND-Haneda)
    ‪30 min drive‬

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Room options

Happy Magic Room, Park View

  • 391.4 sq ft
  • Park view
  • Sleeps 3
  • 3 Twin Beds

King Executive Room, Park View, Lounge Access

  • 377 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

Twin Deluxe Room Park View

  • 377 sq ft
  • Park view
  • Sleeps 3
  • 2 Twin Beds

Executive Select, Ocean View, Lounge Access

  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

Executive Select, Park View, Lounge Access

  • 377 sq ft
  • Park view
  • Sleeps 3
  • 2 Twin Beds

Happy Magic Room, Ocean View

  • 427.0 sq ft
  • Ocean view
  • Sleeps 4
  • 3 Twin Beds

Family Happy Magic, Park View

  • 391.4 sq ft
  • Park view
  • Sleeps 5
  • 3 Twin Beds and 1 Twin Bunk Bed

King Executive Room, Ocean View, Lounge Access

  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Family Happy Magic, Ocean View

  • 431 sq ft
  • Ocean view
  • Sleeps 6
  • 3 Twin Beds and 1 Twin Bunk Bed

Happy Magic Suite

  • 747.2 sq ft
  • Ocean view
  • Sleeps 6
  • 6 Twin Beds

King Hilton Room, Park View

  • 391.4 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

King Hilton Room, Ocean View

  • 427.0 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Twin Hilton Room, Park View

  • 391.4 sq ft
  • Park view
  • Sleeps 3
  • 2 Twin Beds

Twin Hilton Room, Ocean View

  • 427.0 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

Twin Deluxe Room Ocean View

  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

Twin Executive Room, Ocean View, Lounge Access

  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Twin Beds

Deluxe Suite Ocean View

  • 861 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed

Twin Executive Room, Park View, Lounge Access

  • 377 sq ft
  • Park view
  • Sleeps 3
  • 2 Twin Beds

King Deluxe Room Park View

  • 377 sq ft
  • Park view
  • Sleeps 3
  • 1 King Bed

King Deluxe Room Ocean View

  • 431 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Triple - Non-Smoking

  • Sleeps 3

Standard Twin - Non-Smoking

  • Sleeps 3

Twin - Non-Smoking

  • Sleeps 3

Deluxe Twin - Non-Smoking

  • Sleeps 3

Standard Twin - Non-Smoking

  • Sleeps 4

Standard Twin - Non-Smoking

  • Sleeps 4

Other - Non-Smoking

  • Sleeps 4

Twin - Non-Smoking

  • Sleeps 4

Other - Non-Smoking

  • Sleeps 5

Other - Non-Smoking

  • Sleeps 5

Twin - Non-Smoking

  • Sleeps 4

Deluxe Twin - Non-Smoking

  • Sleeps 3

Other - Non-Smoking

  • Sleeps 6

Twin - Non-Smoking

  • Sleeps 4

Standard Twin - Non-Smoking

  • Sleeps 3

Twin - Non-Smoking

  • Sleeps 3

Triple - Non-Smoking

  • Sleeps 3

Double - Non-Smoking

  • Sleeps 4

Standard Twin - Non-Smoking

  • Sleeps 3

Double - Non-Smoking

  • Sleeps 3

Other - Non-Smoking

  • Sleeps 6

Other - Non-Smoking

  • Sleeps 6

Triple - Non-Smoking

  • Sleeps 4

Double - Non-Smoking

  • Sleeps 3

Other - Non-Smoking

  • Sleeps 5

Standard Twin - Non-Smoking

  • Sleeps 4

Deluxe Twin - Non-Smoking

  • Sleeps 4

Deluxe Twin - Non-Smoking

  • Sleeps 3

Twin - Non-Smoking

  • Sleeps 4

Other - Non-Smoking

  • Sleeps 5

Twin - Non-Smoking

  • Sleeps 3

Other - Non-Smoking

  • Sleeps 5

Triple - Non-Smoking

  • Sleeps 3

Triple - Non-Smoking

  • Sleeps 3

Twin - Non-Smoking

  • Sleeps 4

Double - Non-Smoking

  • Sleeps 4

Standard Twin - Non-Smoking

  • Sleeps 4

Deluxe Twin - Non-Smoking

  • Sleeps 3

Other - Non-Smoking

  • Sleeps 3

Standard Twin - Non-Smoking

  • Sleeps 3

Double - Non-Smoking

  • Sleeps 4

Standard Twin - Non-Smoking

  • Sleeps 3

Triple - Non-Smoking

  • Sleeps 4

Twin - Non-Smoking

  • Sleeps 4

Deluxe Twin - Non-Smoking

  • Sleeps 3

Triple - Non-Smoking

  • Sleeps 4

Twin - Non-Smoking

  • Sleeps 3

Other - Non-Smoking

  • Sleeps 6

Twin - Non-Smoking

  • Sleeps 3

Deluxe Twin - Non-Smoking

  • Sleeps 4

Deluxe Twin - Non-Smoking

  • Sleeps 3

Twin - Non-Smoking

  • Sleeps 4

Triple - Non-Smoking

  • Sleeps 4

Twin - Non-Smoking

  • Sleeps 4

Double - Non-Smoking

  • Sleeps 3

Triple - Non-Smoking

  • Sleeps 3

Other - Non-Smoking

  • Sleeps 6

Standard Twin - Non-Smoking

  • Sleeps 4

Executive Select Room With Park View

  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

Hilton Twin Room with Ocean View

  • Sleeps 2
  • 2 Twin Beds

Executive King Room Ocean

  • Sleeps 4
  • 1 King Bed

Deluxe King Room With Ocean View

  • Sleeps 2
  • 1 King Bed

Hilton King Room with Ocean View

  • Sleeps 2
  • 1 King Bed

Happy Magic Room With Ocean View

  • Sleeps 3
  • 3 Twin Beds

Deluxe Twin Room With Ocean View

  • Sleeps 2
  • 2 Twin Beds

Executive Twin Room Park

  • Sleeps 3
  • 2 Twin Beds

Celebrio Twin Room With Ocean View

  • Sleeps 4
  • 2 Twin Beds

Celebrio King Room With Park View

  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

Celebrio King Room With Ocean View

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Hilton King Room with Park View

  • Sleeps 2
  • 1 King Bed

Executive Select Ocean

  • Sleeps 4
  • 2 Double Beds and 2 Twin Sofa Beds

Family Happy Magic Room With Ocean View

  • Sleeps 6
  • 1 Twin Bunk Bed and 3 Twin Beds

Family Happy Magic Room with Park View

  • Sleeps 5
  • 3 Twin Beds and 1 Twin Bunk Bed

Executive Twin Room Ocean

  • Sleeps 4
  • 2 Double Beds

Celebrio Twin Room With Park View

  • Sleeps 4
  • 2 Double Beds

Executive King Room Park

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Deluxe King Room With Park View

  • Sleeps 2
  • 1 King Bed

Deluxe Suite With Ocean View

  • Sleeps 5
  • 1 Queen Sofa Bed, 1 King Bed and 1 Twin Bed

Happy Magic Room with Park View

  • Sleeps 3
  • 3 Twin Beds

Deluxe Twin Room With Park View

  • Sleeps 3
  • 2 Twin Beds

Celebrio Suite

  • Sleeps 3
  • 1 King Bed

Hilton Twin Room with Park View

  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Urayasu

Located in Maihama within a short stroll of Tokyo Disneyland®, Hilton Tokyo Bay is within a 5-minute drive of other popular sights like Tokyo DisneySea®. This 828-room, 4-star resort has 5 restaurants along with conveniences like a full-service spa and an indoor pool.

What's nearby

  • Tokyo Disney Resort® - 5 min walk - 0.3 miles
  • Tokyo Disneyland® - 14 min walk - 0.8 miles
  • Ikspiari - 3 min drive - 1.4 miles
  • Tokyo DisneySea® - 3 min drive - 1.7 miles
  • Tokyo Big Sight - 14 min drive - 7.9 miles

Getting around

  • Bayside Station - 2 min walk
  • Urayasu Maihama Station - 3 min drive
  • Haneda Airport (HND) - 30 min drive

Restaurants

  • ‪トゥモローランド・テラス - ‬7 min drive
  • ‪パン・ギャラクティック・ピザ・ポート Pan Galactic Pizza Port - ‬19 min walk
  • ‪スウィートハート・カフェ - ‬13 min walk
  • ‪プラズマ・レイズ・ダイナー - ‬19 min walk
  • ‪シェラトンクラブラウンジ - ‬6 min walk

About this property

Hilton Tokyo Bay

Family-friendly resort with 5 restaurants and a full-service spa
At Hilton Tokyo Bay, guests enjoy a full-service spa, an indoor pool, and a gym. If you drive, self parking is JPY 3100 per night, or you can take advantage of the airport shuttle during limited hours for JPY 1300 per person one-way. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and luggage storage. Other amenities at this spa resort include a sauna, free WiFi in public areas, and a hot tub.
Flat-screen TVs come with digital channels, and WiFi keeps guests connected. Bathrooms offer hair dryers, free toiletries, slippers, and toilets with an electronic bidet. Other amenities include refrigerators, coffee makers, and safes.
An indoor pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include sports massages, facials, body wraps, and body treatments.

Languages

English, Japanese

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (JPY 1,100 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge) from 7:30 AM to 5:30 PM
  • Free train station pick-up and drop-off shuttle from 6:00 AM to 11:30 PM
  • Self parking on site (JPY 3,100 per night)
  • Extended parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 4,200 for adults and JPY 2,900 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Accendo
  • Dynasty
  • Forest Garden
  • Lounge O
  • Silva

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Playground
  • Racquetball/squash
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Japanese garden
  • Vegetable garden

Full-service spa

  • Body wraps
  • Facials
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk

More

  • 11 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1988
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • No plastic drinking straws
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 1-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Children ages 9 and younger are not permitted in the top bunk bed.

Renovations and closures

This property is closed from January 5 2026 to January 9 2026 (dates subject to change).
The following facilities or services will be unavailable from May 26 2025 to June 30 2025 (dates subject to change):
  • Sauna
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for JPY 9944.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 4200 for adults and JPY 2900 for children
  • Fee for in-room wireless internet: JPY 1100 per night (rates may vary)
  • Airport shuttle fee: JPY 1300 per person (one-way)
  • Airport shuttle fee per child: JPY 650 (one-way), (from 6 to 11 years old)
  • Self parking fee: JPY 3100 per night
  • Rollaway bed fee: JPY 9944.0 per night
  • Pool fee: JPY 4000 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from July to August.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Bay Tokyo
Hilton Tokyo Bay
Hilton Tokyo Bay Hotel
Hilton Tokyo Bay Hotel Urayasu
Hilton Tokyo Bay Urayasu
Tokyo Bay Hilton
Tokyo Hilton Bay
Hilton Hotel Tokyo Bay
Hilton Hotel Urayasu
Hilton Tokyo Bay Japan/Urayasu
Hilton Urayasu
Urayasu Hilton
Hilton Tokyo Bay Resort
Hilton Tokyo Bay Urayasu
Hilton Tokyo Bay Resort Urayasu

Frequently asked questions

Is a free cancellation option available at Hilton Tokyo Bay?

Hilton Tokyo Bay offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hilton Tokyo Bay?

As of Mar 31, 2025, prices found for a 1-night stay for 2 adults at Hilton Tokyo Bay on Apr 25, 2025 start from $146.34, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Hilton Tokyo Bay?

This resort is situated in Maihama within a short 14-minute walk of Tokyo Disneyland® and also 5 minutes on foot from Tokyo Disney Resort®. You'll also find Tokyo DisneySea® and Tokyo Bay within a short drive.

Is parking available on site at Hilton Tokyo Bay?

Yes, parking is offered for JPY 3,100 per night. Electric car charging and bicycle parking are also available.

Is there a spa available at Hilton Tokyo Bay?

There is a full-service spa available for guests to enjoy and services include sports massages, body wraps, and facials.

Does Hilton Tokyo Bay have a casino?

No, Hilton Tokyo Bay doesn't have a casino.

Is there an indoor pool at Hilton Tokyo Bay?

Yes, this resort has an indoor pool as well as an outdoor pool and a hot tub. The seasonal pool is normally open from July until August. Note though that pool facilities will be unavailable from May 26 2025 until June 30 2025 (subject to change).

What will couples enjoy most about a stay at Hilton Tokyo Bay?

There are plenty of amenities for couples at this resort, including an indoor pool, a bar, and 5 restaurants.

Does Hilton Tokyo Bay have a hot tub?

Yes, guests can enjoy a spa tub at this resort.

Does Hilton Tokyo Bay feature a restaurant that includes a breakfast menu?

Yes, Hilton Tokyo Bay has 5 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Hilton Tokyo Bay allow pets to stay for free?

No, pets aren't allowed at Hilton Tokyo Bay.

Does Hilton Tokyo Bay have connecting rooms?

No, there aren't connecting guestrooms at this resort.

What is the closest airport to Hilton Tokyo Bay?

The closest major airport to Hilton Tokyo Bay is Haneda Airport (HND), which is 16.4 mi away (30 minutes by car).

Can I book a room with a balcony at Hilton Tokyo Bay?

No, at Hilton Tokyo Bay, there aren't any guestrooms that list a balcony.

Does Hilton Tokyo Bay offer wedding services?

There are wedding services available at Hilton Tokyo Bay if that's in your vacation plans.

Hilton Tokyo Bay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1126 out of 1845 reviews
Rating 8 - Good. 443 out of 1845 reviews
Rating 6 - Okay. 179 out of 1845 reviews
Rating 4 - Poor. 61 out of 1845 reviews
Rating 2 - Terrible. 36 out of 1845 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maria Vera Mae

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly employees, clean spacious room
Stayed 2 nights in Mar 2025

10/10 Excellent

Cindy

Stayed 2 nights in Dec 2024

4/10 Poor

Joseph

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Beds are terribly uncomfortable. Hard as a rock. Restaurant tried to charge different rates than posted due to holiday. Manager agreed to charge posted price. Shouldn’t have had to ask. If you are chargingjng a different rate it should be posted. Staff tried to tell me price was on the tv info channel!!! Reallly!!!! The price at your counter is normal price and I have to turn on the hotel tv to find the correct price!!!! That’s completely backwards!!!!
Stayed 3 nights in Dec 2024

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I have visited this hotel. The rooms are wonderfully comfortable and roomy. I remember the breakfast was better the last time I came (Nov. 2023). Here is a tip: if you are using the Disney metro transport - do not use your Passimo or Suica card, instead get a day or multiday pass. Each time you use your card, it is 300 yen....and that adds up because you get on and off going to the shopping area and to your hotel. The hotel gardens are closed for the winter, but it is beautiful. So worth your effort if you want to head to Narita or Haneda as they have a shuttle. I booked the hotel on Expedia so I couldn't get Hilton honor points --- but they extended me free breakfast for the duration I was there. The staff were so accommodating and kind.
Stayed 3 nights in Dec 2024

10/10 Excellent

Jerimee

Stayed 1 night in Dec 2024

10/10 Excellent

Catherine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for families visiting Disneyland. Spacious rooms and convenient shuttle buses to Maihama station for food and access to the park.
Stayed 6 nights in Nov 2024

10/10 Excellent

Carys

Liked: Cleanliness, staff & service, property conditions & facilities
I can’t wait to return to this hotel. Staff were amazing. The food was amazing. The amenities were amazing and it’s just a short trip to the Disney resorts.
Stayed 4 nights in Dec 2024

10/10 Excellent

Sumendran

Stayed 4 nights in Aug 2024

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great but the staff are next level. Special shout out to Philip from the baggage services who was so friendly and when he saw me in the elevator with my cases I was leaving with them he took them from me and had a nice chat. Hotel in general is nice, we had the executive room which is also really useful but 2 things I would improve 1) should be a seperate check in desk for executive rooms 2) should have soft drinks in cans to take out to your room.
Stayed 1 night in Dec 2024

2/10 Terrible

Hang

Stayed 1 night in Oct 2024

10/10 Excellent

Alonzo

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Japanese are wonderful!
The most well run hotel I’ve ever stayed in. Staff was excellent, knowledgeable, friendly and clean!
Stayed 4 nights in Dec 2024

10/10 Excellent

Chin Ann Herbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and it was great to have a convinience store within the premise.
Stayed 3 nights in Dec 2024

4/10 Poor

alexandra

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Price point did not match the quality of room. Tv was outdated and had limited channels. Beds were uncomfortable, magical floor was not so magical. My kid found the room safe more magical
Stayed 3 nights in Dec 2024

6/10 Okay

Jeffrey

Stayed 3 nights in Nov 2024

10/10 Excellent

jhaycilou

Stayed 2 nights in Dec 2024

8/10 Good

Rudy

Stayed 1 night in Dec 2024

10/10 Excellent

Doug

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Disney monorail as it was right beside of Disney's properties. The staff were amazing from arrival and knew flawless English. Our room was ready early, so we were able to have our bags delivered straight there from the airport motorcoach. The bar was excellent with food and drinks in line with USA pricing. The Lawson was an amazing option for late night snacking when returning from the parks. The room itself was large with a great view of the parks and fireworks. We also stayed a night at the Disneyland Hotel and wish we had saved the extra money and stayed here for the night. Amazing property with amazing facilities, staff, food, and cleanliness. Will be returning here even when not visiting the parks.
Stayed 4 nights in Dec 2024

10/10 Excellent

John, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice quiet and safe hotel in the bay area. The shutter bus was very efficient and efficient
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory
Stayed 4 nights in Dec 2024

10/10 Excellent

Hwee Fang Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though the facade of the hotel looks a bit dated, the interior of the room and bathroom looks renovated and is clean. Beautiful sea view from the room that we are staying in.
Stayed 2 nights in Dec 2024

10/10 Excellent

Rang-ay Primitivo

Stayed 2 nights in Dec 2024

10/10 Excellent

David

Stayed 3 nights in Nov 2024

10/10 Excellent

Mei Ling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Disney parks.
Stayed 3 nights in Dec 2024

10/10 Excellent

Ryan

Stayed 1 night in Nov 2024

10/10 Excellent

AKIKO

Liked: Property conditions & facilities
Stayed 1 night in Nov 2024