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Candlewood Suites - Syracuse Airport by IHG

2.5 star property
Suburban hotel with airport shuttle service and a 24-hour fitness center

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Photo gallery for Candlewood Suites - Syracuse Airport by IHG

Exterior
Property amenity
Interior
Room amenity
Exterior

Reviews

6.6 out of 10

Popular amenities

  • Free airport shuttle
  • Pet friendly
  • Gym
  • Air conditioning
  • Kitchen
  • 24/7 front desk

Explore the area

Map
5414 South Bay Road Town of Salina, North Syracuse, NY, 13212
  • Destiny USA
    ‪6 min drive‬
  • NBT Bank Stadium
    ‪7 min drive‬
  • New York State Fairgrounds
    ‪12 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪4 min drive‬

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Room options

View all photos for Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Accessible (1 Queen, Mobil Tub)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom (1 Queen Bed)

Suite, 1 Bedroom (1 Queen Bed) | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom (1 Queen Bed)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite

  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

North Syracuse

Located within 2 miles (3 km) of North Medical Family Practice, Candlewood Suites - Syracuse Airport by IHG is within 3 miles (5 km) of AMF Syracuse Lanes. This 115-room hotel has a 24-hour gym, free in-room WiFi, and free self parking.

What's nearby

  • Destiny USA - 6 min drive - 4.3 miles
  • NBT Bank Stadium - 7 min drive - 4.1 miles
  • Landmark Theatre - 8 min drive - 5.7 miles
  • Syracuse University - 9 min drive - 6.7 miles
  • New York State Fairgrounds - 12 min drive - 7.5 miles

Getting around

  • Syracuse Regional Transportation Center - 10 min drive
  • Hancock Intl. Airport (SYR) - 4 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Taco Bell - ‬3 min walk
  • ‪Applebee's Grill + Bar - ‬14 min walk
  • ‪Plank Road Ice Cream - ‬2 min drive
  • ‪Zebb's Deluxe Grill & Bar - ‬20 min walk

About this property

Candlewood Suites - Syracuse Airport by IHG

Suburban hotel with airport shuttle service and a 24-hour fitness center
At Candlewood Suites - Syracuse Airport by IHG, guests have access to a 24-hour gym, free WiFi in public areas, and a 24-hour business center. There's free parking, as well as a free airport shuttle (available on request). The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. Additional amenities include coffee/tea in a common area, a computer station, and a library.
Guests can expect to find free WiFi and 32-inch LCD TVs with cable channels and DVD players. Bathrooms have hair dryers and free toiletries. Other standard amenities include kitchenettes, washers/dryers, and private yards. Weekly housekeeping is available.
Recreational amenities at the hotel include a 24-hour fitness center.

Guests under 21 years old are not allowed in the fitness facility.

Languages

English

Similar properties

Exterior

Quality Inn & Suites East Syracuse - Carrier Circle

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
6.4 out of 10, 496 reviews
The price is $69
includes taxes & fees
$59 per night
Apr 8 - Apr 9
Quality Inn & Suites East Syracuse - Carrier Circle

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 4:00 AM to midnight at scheduled times and on request
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Library
  • Ski storage
  • TV in common areas

Family friendly

  • DVD player
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (weekly)

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 2004
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Paper towels
  • Restaurant dining guides
  • Stovetop

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 50 per pet, per stay
  • Dogs only
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 1 year old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 10.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the free airport shuttle (available during limited hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Hotel Syracuse Airport
Candlewood Suites Syracuse Airport
Candlewood Syracuse Airport
Candlewood Suites Syracuse Airport Aparthotel
Candlewood Suites Syracuse

Frequently asked questions

Is a free cancellation option available at Candlewood Suites - Syracuse Airport by IHG?

Candlewood Suites - Syracuse Airport by IHG offers free cancellation on some room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Candlewood Suites - Syracuse Airport by IHG?

As of Apr 2, 2025, prices found for a 1-night stay for 2 adults at Candlewood Suites - Syracuse Airport by IHG on Apr 13, 2025 start from $71.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Candlewood Suites - Syracuse Airport by IHG?

This hotel is located in North Syracuse, close to Destiny USA, New York State Fairgrounds, and JMA Wireless Dome. You'll also find Onondaga Lake Park and Lake Onondaga within a short drive.

Will I be able to park at Candlewood Suites - Syracuse Airport by IHG?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Candlewood Suites - Syracuse Airport by IHG include a casino?

No, Candlewood Suites - Syracuse Airport by IHG doesn't have a casino.

Is there an indoor pool at Candlewood Suites - Syracuse Airport by IHG?

No, there is no indoor pool at this hotel.

Is Candlewood Suites - Syracuse Airport by IHG good for couples?

Couples staying at this hotel will appreciate amenities like in-room massages and a kitchenette as well as a 24-hour fitness facility.

Does Candlewood Suites - Syracuse Airport by IHG have a hot tub?

No, there isn't a spa tub at this hotel.

Does Candlewood Suites - Syracuse Airport by IHG have a restaurant that serves breakfast?

No, Candlewood Suites - Syracuse Airport by IHG doesn't have a restaurant that serves breakfast.

Will Candlewood Suites - Syracuse Airport by IHG allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Candlewood Suites - Syracuse Airport by IHG for a fee of USD 50 per pet, per stay.

Does Candlewood Suites - Syracuse Airport by IHG have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Candlewood Suites - Syracuse Airport by IHG?

The closest major airport to Candlewood Suites - Syracuse Airport by IHG is Hancock Intl. Airport (SYR), which is 1.9 mi away (4 minutes by car).

Are there rooms with balconies at Candlewood Suites - Syracuse Airport by IHG?

No, there aren't any guestrooms with balconies at Candlewood Suites - Syracuse Airport by IHG.

Candlewood Suites - Syracuse Airport by IHG Reviews

Reviews

6.6
Rating 10 - Excellent. 294 out of 1059 reviews
Rating 8 - Good. 261 out of 1059 reviews
Rating 6 - Okay. 140 out of 1059 reviews
Rating 4 - Poor. 145 out of 1059 reviews
Rating 2 - Terrible. 219 out of 1059 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

SVEN, JAMAICA

Stayed 1 night in Feb 2025

10/10 Excellent

THomas, Kingston

Business traveler
Liked: Staff & service
Nothing
Stayed 1 night in Feb 2025

4/10 Poor

anjenys

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This was a stay of convenience for proximity to the airport for an early flight. The property is very worn and in desperate need to be updated. The parking is shared with another hotel and tucked behind a storage facility, easy to miss. Initial room 226 (and respectively 326, etc.) should be avoided, as they are facing the busy street and are directly behind the elevator - ended up switching rooms to get some sleep.
Stayed 1 night in Jan 2025

10/10 Excellent

Jake

Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unpleasant experience
Didnt feel welcome when arrived. Arrived late and had issues with key getting into room. When getting ready in morning, kitchen utensils consisted of 1 metal fork and on plastic, 2 spoons, i steak knife that the gandle was broken off. No HOT water at all (kitchen or bathroom). Warmed up water in mictowave to use in sink to wash up before leaving. Very disappointed.
Stayed 1 night in Dec 2024

8/10 Good

Debra

Stayed 1 night in Dec 2024

2/10 Terrible

Leslie

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
This property is not maintained at all. The walls and floors were very dirty. The bathroom was barely usable. The couch smelled like urine.
Stayed 1 night in Dec 2024

10/10 Excellent

Jesus

Stayed 7 nights in Nov 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Dirty and not great
Very dirty. Had to change rooms after the first one looks like it had barely been cleaned. Second room better but not great
Stayed 1 night in Nov 2024

6/10 Okay

Paul

Traveled with group
Liked: Staff & service
Disliked: Amenities
Rooms could use some renovation.
Stayed 1 night in Nov 2024

6/10 Okay

John

Stayed 1 night in Nov 2024

4/10 Poor

Julia

Disliked: Cleanliness, property conditions & facilities
The room needed repair
Stayed 2 nights in Sep 2024

10/10 Excellent

Grant

Business traveler
Liked: Cleanliness, staff & service
Staff was very friendly and helpful! Really liked my room as well, plenty of amenities.
Stayed 3 nights in Nov 2024

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, staff & service
Stayed for a couple of nights. A bit outdated, but it did the job. Convenient to have a full kitchen too. Price for the value was worth it.
Stayed 2 nights in Nov 2024

6/10 Okay

Karen

Business traveler
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Know before you go!
Walking in we were immediately met with the smell of marijuana. That continued in lobby area and stairwell. The stairwell exit was propped open by a rock a couple times....we kicked it out as we went up for the night. The bathroom door frame looked like a dog had chewed it and part if the corner drywall had chipped off. Also, a used wash cloth was still on the shower rod. All walls had scuff marks and holes where lighting had been changed but properly covered and painted. Small stain on bed sheet. It also had a smell on our floor and our room that was not in the first floor The website says there is an airport shuttle. There is not! The positive is the kitchenette and coffee station the the lobby.
Stayed 1 night in Nov 2024

8/10 Good

Jason

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Jamar

Disliked: Cleanliness, amenities, property conditions & facilities
I was shocked to call and explain the entire table collapsed in my room and the response was “I don’t know anything about that”. Since there was NOTHING offered to me, I used the chairs and the bed to my personal belongings off the floor. You can tell they haven’t put any work into the upkeep. The hallways look extremely ran down. Candlewood use to be so much better than what i experienced.
Stayed 1 night in Nov 2024

6/10 Okay

Kiomara

Traveled with partner
Liked: Staff & service, property conditions & facilities
For the price it wasn’t terrible but kitchen and bathroom were a little dirty that was visible to the eye.
Stayed 1 night in Sep 2024

10/10 Excellent

Allah

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Oct 2024

8/10 Good

Jarritt

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport, easy to check in and check out.
Stayed 1 night in Oct 2024

8/10 Good

Grace

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Did the job. Nothing fancy, but served our needs for a pre-flight hotel.
Stayed 1 night in Oct 2024

2/10 Terrible

Shaun

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Shemar

Traveled with partner
Liked: Cleanliness, staff & service
It was worth the cost. My only problem was that room service never came to clean our room once.
Stayed 9 nights in Oct 2024

2/10 Terrible

Krisan

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, sticky floors, which we wiped down. No blanket on bed, just a sheet, hair dryer did not work, vent on floor/out of wall, not all lights worked. The entire hotel badly needed paint and a good cleaning. It smelled like urine. We feel we are entitled to a refund. We mentioned this to a receptionist who told us she would contact the manager and get back to us. Never happened. $200 a night for 2 rooms is unacceptable. We seek a refund.
Stayed 1 night in Oct 2024

8/10 Good

Michael, Plymouth

Liked: Cleanliness
Disliked: Amenities
Easy to access (behind the Holiday Inn Express). Lots of parking. I arrived late and left to catch and early morning flight. There is no shuttle to the airport, so note that Uber costs $15-$20 for the 5-minute ride, and my ride scheduled for 5:10 am didn't show. Toilet was not re-filling, but it was too late to do anything about it. Other than that the room served its purpose and I slept pretty well.
Stayed 1 night in Oct 2024

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