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JW Marriott Surabaya

5.0 star property
Luxury Surabaya hotel in Kedungdoro with 4 restaurants

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for JW Marriott Surabaya

Outdoor pool, pool umbrellas
Penthouse, 2 Bedrooms, Non Smoking | City view
Property amenity
Lobby lounge
Presidential Suite, 2 Bedrooms, Non Smoking | Premium bedding, down comforters, pillowtop beds, minibar

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Hot Tub
  • Pool
  • Breakfast available
  • Parking available
  • Parking included

Explore the area

Map
Jalan Embong Malang 85-89, Surabaya, East Java, 60261
  • Tunjungan Plaza
    6 min walk
  • Bebek Goreng Bagong
    1 min walk
  • Surabaya Pasar Turi Station
    9 min drive
  • Surabaya (SUB-Juanda)
    44 min drive

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Room options

View all photos for Suite, 1 Bedroom, Smoking, City View (View)

48-inch LCD TV with cable channels, TV

Suite, 1 Bedroom, Smoking, City View (View)

  • 861 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Twin Beds, Non Smoking

  • 452 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, City View

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Twin Beds, Non Smoking, City View

  • 452 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 3 Bedrooms, Non Smoking

48-inch LCD TV with cable channels, TV

Executive Suite, 3 Bedrooms, Non Smoking

  • 2217 sq ft
  • City view
  • Sleeps 9
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, City View (View)

48-inch LCD TV with cable channels, TV

Suite, 2 Bedrooms, Non Smoking, City View (View)

  • 1367 sq ft
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking (View)

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 1 King Bed, Non Smoking (View)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, Non Smoking, City View

  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking (View)

Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed, Non Smoking (View)

  • 516 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Twin Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 2 Twin Bed, Non Smoking

  • 1378 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, Non Smoking, City View

48-inch LCD TV with cable channels, TV

Executive Suite, 1 Bedroom, Non Smoking, City View

  • 925 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, Non Smoking

  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms, Non Smoking

Presidential Suite, 2 Bedrooms, Non Smoking | Living room | 48-inch LCD TV with cable channels, TV

Presidential Suite, 2 Bedrooms, Non Smoking

  • 4198 sq ft
  • City view
  • Sleeps 6
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, City View

Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed, Non Smoking, City View

  • 516 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 2 Bedrooms, Non Smoking

Penthouse, 2 Bedrooms, Non Smoking | Living room | 48-inch LCD TV with cable channels, TV

Penthouse, 2 Bedrooms, Non Smoking

  • 3671 sq ft
  • City view
  • Sleeps 6
  • 2 Double Beds

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About the neighborhood

Surabaya

Located in Kedungdoro, JW Marriott Surabaya is a leisurely stroll from popular sights such as Tunjungan Plaza and BG Junction. This 407-room, 5-star hotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Tunjungan Plaza - 6 min walk
  • Grand City Surabaya - 4 min drive
  • Surabaya Plaza Shopping Mall - 5 min drive
  • Surabaya Zoo - 6 min drive
  • Pakuwon Mall - 12 min drive

Getting around

  • Margorejo Station - 7 min drive
  • Surabaya Pasar Turi Station - 9 min drive
  • Surabaya (SUB-Juanda) - 44 min drive

Restaurants

  • ‪Rawon Setan - ‬2 min walk
  • ‪Lontong Balap Pak Gendut - ‬3 min walk
  • ‪Imari - ‬2 min walk
  • ‪The Pavilion - ‬1 min walk
  • ‪Uppercut Steakhouse - ‬2 min walk

About this property

JW Marriott Surabaya

Luxury Surabaya hotel in Kedungdoro with 4 restaurants
JW Marriott Surabaya features an outdoor pool, a children's pool, and a gym. Onsite parking is available, both free self and paid valet parking (IDR 50000 per stay)—also useful is an airport shuttle (available 24 hours) for IDR 450000 per vehicle. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a spa tub.
Guests can expect free WiFi and 48-inch LCD TVs with cable channels. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Minibars, coffee makers, and free newspapers are also available. Housekeeping is available on request.
An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • 24-hour train station pick-up shuttle (surcharge)
  • Free shopping center shuttle
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:30 AM for a fee: IDR 328,000 for adults and IDR 164,000 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Imari Japanese Restaurant
  • Pavilion Restaurant
  • SBCO
  • Tang Palace Restaurant
  • Uppercut Steakhouse

Things to do

  • 24-hour gym
  • Art gallery
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Outdoor pool
  • Sauna
  • Shopping mall
  • Spa tub
  • Steam room

Family friendly

  • Children's pool
  • Children's toys
  • Free children's club
  • Free crib
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 14 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (132,482 square feet of space)

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 25 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1996
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 48-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age: 17

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Executive Lounge]
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Children age 5 and younger are not permitted to access the Executive Lounge.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 18 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for IDR 605000.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately IDR 328000 for adults and IDR 164000 for children
  • Airport shuttle fee: IDR 450000 per vehicle
  • Valet parking fee: IDR 50000 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 605000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 17
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a smoke detector and a security system.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Property is also known as

Jw Marriott Hotel Surabaya
JW Marriott Surabaya Hotel
Jw Surabaya
Marriott Surabaya
Surabaya Jw Marriott
Surabaya Marriott
JW Marriott Hotel Surabaya Java
JW Marriott Surabaya
JW Marriott Surabaya Hotel
JW Marriott Surabaya Surabaya
JW Marriott Surabaya Hotel Surabaya

Frequently asked questions

Is free cancellation available at JW Marriott Surabaya?

JW Marriott Surabaya offers free cancellation on certain room rates. If you'd like to learn more, look at the cancellation policy on our site.

How much does it cost to stay at JW Marriott Surabaya?

As of Dec 23, 2024, prices found for a 1-night stay for 2 adults at JW Marriott Surabaya on Jan 5, 2025 start from $73.2, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to JW Marriott Surabaya?

This hotel is situated in Kedungdoro within a short 6-minute walk of Tunjungan Plaza and also 10 minutes on foot from BG Junction. You'll also find Grand City Surabaya and Pasar Atum Mall within a short drive.

Is there parking available at JW Marriott Surabaya?

Yes, self parking is offered for free at the hotel. Valet parking is available for IDR 50,000 per stay. Accessible parking is also available for guests.

Does JW Marriott Surabaya include a casino?

No, JW Marriott Surabaya doesn't have a casino.

Will I find an indoor pool at JW Marriott Surabaya?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a spa tub.

What will couples enjoy most about a stay at JW Marriott Surabaya?

There are many amenities for couples at this hotel, including in-room massages as well as an outdoor pool and a bar.

Are there hot tubs at JW Marriott Surabaya?

Yes, this hotel has a spa tub.

Does JW Marriott Surabaya have a restaurant that serves breakfast?

Yes, JW Marriott Surabaya has 4 restaurants, and serves a full breakfast each morning for a surcharge.

Will JW Marriott Surabaya allow pets to stay for free?

No, pets and service animals aren't allowed at JW Marriott Surabaya.

Are there connecting rooms at JW Marriott Surabaya?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to JW Marriott Surabaya?

The closest major airport to JW Marriott Surabaya is Surabaya (SUB-Juanda), which is 12.1 mi away (44 minutes by car).

Are there rooms with balconies that I can book at JW Marriott Surabaya?

No, at JW Marriott Surabaya, there aren't any guestrooms that list a balcony.

Does JW Marriott Surabaya have a wedding venue?

Take advantage of the wedding venue at JW Marriott Surabaya if you plan to say "I do" during your trip.

JW Marriott Surabaya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 260 out of 434 reviews" "
Rating 8 - Good. 143 out of 434 reviews" "
Rating 6 - Okay. 21 out of 434 reviews" "
Rating 4 - Poor. 7 out of 434 reviews" "
Rating 2 - Terrible. 3 out of 434 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
We only spent one night and could not explore the area but it looked lively and fun
Stayed 1 night in Sep 2024

10/10 Excellent

Dona

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service by Sri.
Stayed 1 night in Sep 2024

10/10 Excellent

Manou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay and they have a kids club and a spa
Stayed 1 night in Jun 2024

10/10 Excellent

Eloise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The hotel was amazing! Our room was huge with great facilities. The staff were helpful and friendly. The room service was great but very expensive
Stayed 2 nights in May 2024

8/10 Good

Ryan

Stayed 2 nights in May 2024

8/10 Good

Kamil

Stayed 3 nights in Apr 2024

10/10 Excellent

David A, BROOKFIELD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most likely incredible staff
Stayed 5 nights in Apr 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! But with cigarette smell in our room
In general, the hotel was nice. The staff were attentive and the service was excellent. Good selection of local cuisine at breakfast which we enjoyed. Only issue was the periodic smell of cigarette smoke in our room even though our room was a non-smoking room. This could have come from either the aircon vents or the service stairwell which was directly opposite our room.
Stayed 2 nights in Mar 2024

8/10 Good

Restu

Traveled with family and small children
Liked: Cleanliness, staff & service
the team need to have more knowledge on the VIP Access perks and benefit as it is a quite important key factor for the VIP travelers, other than that our stay is pretty okay.
Stayed 1 night in Apr 2024

10/10 Excellent

Sureyya alican

Stayed 1 night in Mar 2024

8/10 Good

Chi Hoi Raymond

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Provide me the early check in while available room, which was helpful.
Stayed 4 nights in Mar 2024

10/10 Excellent

Dwina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and good food ie. Imari and Pavilion
Stayed 3 nights in Jan 2024

10/10 Excellent

Christopher F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, very clean, nice fitness room.
Stayed 2 nights in Jan 2024

10/10 Excellent

Anneke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Yoana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Dona Lilly

Stayed 3 nights in Sep 2023

10/10 Excellent

jin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent
Stayed 1 night in Jul 2023

10/10 Excellent

Mehran

Excellent service and staff
Stayed 7 nights in Jun 2023

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place to stay in Surabaya
Stayed 2 nights in May 2023

10/10 Excellent

rusiani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are fantastic, friendly and very helpful as well as accommodating
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Just average
Stayed one night at the deluxe room with city view.The room was average. Carpet floor looks old and need upgrade. Bed mattress were not in great condition. AC was not cool enough, they ended up sending technicians to fix it. Definitely an old hotel that need new touch up. Liked their marble bathroom and really enjoyed the food at the Pavilion restaurant. Waiters at the Pavilion were super friendly. Overall, it did not meet the standard to be called a 5 stars hotel.
Stayed 1 night in Apr 2023

10/10 Excellent

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service by the hotel’s staff and friendly too. The hotel is located at a great location.
Stayed 3 nights in Mar 2023

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an enjoyable stay and would highly recommend the hotel & its facilities!! Excellent service & good food especially at the Pavilion & Imari. Staff were genuinely hospitable and make it all the more memorable overall. Many thanks to Yuyan, Ikbar, Fiki & Samsul!
Stayed 4 nights in Jan 2023