2/10 Terrible
Melissa
Traveled with family
Sep 30, 2024
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We were looking forward to celebrating a birthday at a nice hotel but what we got was: Cold Pool and closed an hour early-some 3rd party websites show a hot tub that is boarded up--i was told the hotel is not responsible for what they post--what? when something breaks/gone you need to tell your advertisers
The arcade was a financial rip off--most games broken (coins stuck in slot), the claw- the prizes were so tightly packed that no one could win, the game with lightbulbs--we won so many times and got nothing for the win.
EVERY vending machine that had water was broken-took money and gave nothng--Kuerig coffee was available but no cups or cream etc
The room427 was facing a burnt out grass area with broken doors windows and siding lying unprofessionally on a trailer, and the UNBELIVABLE part was the window opened, no lock, no screen, 2 floors up--I have a child that sleep walks!
The beds were FUTONS!- pull out couch comfortable.
No fan in bathroom--gross and shower curtain was so used and did not fit rounded rod..water got all over bathroom floor during shower.
We were given a map with a mini golf section that does not exist.
I did speak to the front desk on the evening of our stay and was told they are not responsibloe for what a third party puts on website (what?- allow false advertising!) and all the other issues with vending games etc is a outside comapny and cannot help--i was told to go to CVS at 11pm at night for water?
We traveled 2 hours for junk hotel/service! ;(
Melissa
Stayed 1 night in Sep 2024