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DoubleTree by Hilton Malta

4.0 star property
Family-friendly fun at the beach, with 2 outdoor pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Malta

Indoor pool, 2 outdoor pools, pool umbrellas, sun loungers
Courtyard
Suite, 1 King Bed, Sea View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Lobby
4 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Hot Tub
  • Bar
  • On private beach
  • All inclusive
  • Pet friendly
  • Breakfast available

Explore the area

Map
Dolmen Street, Qawra, St. Paul's Bay, Malta, 2402
  • Bugibba Beach
    1 min walk
  • The Malta Classic Car Collection
    5 min walk
  • Tava Terrace
    1 min walk
  • Luqa (MLA-Malta Intl.)
    45 min drive

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Room options

View all photos for Guest Room, 2 Twin Beds, Sea View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Guest Room, 2 Twin Beds, Sea View

  • 237 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Guest Room, 2 Twin Beds, Accesible

Guest Room, 2 Twin Beds, Accesible | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Guest Room, 2 Twin Beds, Accesible

  • 334 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Sea View

32-inch flat-screen TV with cable channels, TV

Deluxe Room, 2 Twin Beds, Sea View

  • 441 sq ft
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Twin Room

32-inch flat-screen TV with cable channels, TV

Deluxe Twin Room

  • 441 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room, Queen, 2 Bedrooms, Sea View

Family Room, Queen, 2 Bedrooms, Sea View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Room, Queen, 2 Bedrooms, Sea View

  • 506 sq ft
  • Sea view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Guest Room, 2 Twin Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Guest Room, 2 Twin Beds

  • 226 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, Multiple Beds, Sea View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, Multiple Beds, Sea View

  • 441 sq ft
  • Sea view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Twin Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Twin Room

  • 312 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Room, Twin, 2 Bedrooms, Sea View

View from room

Family Room, Twin, 2 Bedrooms, Sea View

  • 506 sq ft
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • 312 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Sea View

Suite, 1 King Bed, Sea View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Sea View

  • 506 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, King, 2 Bedrooms, Sea View

Family Room, King, 2 Bedrooms, Sea View | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Room, King, 2 Bedrooms, Sea View

  • 506 sq ft
  • Sea view
  • Sleeps 6
  • 2 King Beds

View all photos for Guest Room, 1 King Bed, Sea View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Guest Room, 1 King Bed, Sea View

  • 237 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Sea View

View from room

Deluxe Room, 1 King Bed, Sea View

  • 427.0 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Guest Room, 1 Queen Bed, Sea View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Guest Room, 1 Queen Bed, Sea View

  • 237 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Queen, 2 Bedrooms

Family Room, Queen, 2 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Family Room, Queen, 2 Bedrooms

  • 506 sq ft
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Guest Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Guest Room, 1 Queen Bed

  • 226 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Sea View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed, Sea View

  • 441 sq ft
  • Sea view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed, Sea View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Sea View

  • 312 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Qawra

DoubleTree by Hilton Malta places you next to Bugibba Beach and within a 5-minute walk of The Malta Classic Car Collection. This 485-room, 4-star resort welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a full-service spa. Located centrally in St. Paul's Bay, it's connected to the convention center and also close to Bugibba Square and Kennedy Grove.
View more Resorts in QawraOpens in a new window

What's nearby

  • Bugibba Beach - 1 min walk
  • The Malta Classic Car Collection - 5 min walk
  • Bugibba Square - 6 min walk
  • Malta National Aquarium - 12 min walk
  • Mellieha Bay - 19 min drive

Getting around

  • Malta Intl. Airport (MLA) - 45 min drive

Restaurants

  • ‪Nine Lives - ‬7 min walk
  • ‪Watson's Pub - ‬4 min walk
  • ‪Vinnie's Restaurant - ‬4 min walk
  • ‪Tava Terrace - ‬1 min walk
  • ‪Michele's Gelateria - ‬5 min walk

About this property

DoubleTree by Hilton Malta

Family-friendly fun at the beach, with 2 outdoor pools
DoubleTree by Hilton Malta features a private beach, a full-service spa, and 2 outdoor pools. Self parking is offered for EUR 5 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a casino, an indoor pool, and a children's pool.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include safes, phones, and desks.
2 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a private beach, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, covered self parking on site (EUR 5 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Azure
  • Carvv
  • Juniper
  • Limonata
  • Ombre

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Casino
  • Children's pool
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free crib
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17 meeting rooms
  • Conference center

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Elevator (43 inch wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1985
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 50 per pet, per stay
  • 1 total (75 lbs is the maximum weight per pet)
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 0.50 per person, per night, up to 10 nights. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Covered self parking fee: EUR 5 per day
  • Pet fee: EUR 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Dolmen Resort Hotel
Dolmen Resort Hotel St. Paul's Bay
Dolmen St. Paul's Bay
Dolmen Hotel St Pauls Bay
Dolmen Hotel St. Paul`s Bay
Dolmen Hotel Malta
Dolmen Resort Hotel Malta
Dolmen Hotel Malta St. Paul's Bay
Dolmen Malta St. Paul's Bay
Dolmen Malta
Dolmen Hotel St Pauls Bay
Dolmen Hotel Malta
Dolmen Resort Hotel Spa
Dolmen Hotel Malta
DoubleTree by Hilton Malta Resort
DoubleTree by Hilton Malta St. Paul's Bay

Frequently asked questions

Are there all-inclusive options at DoubleTree by Hilton Malta?

DoubleTree by Hilton Malta has all inclusive rates that come with all meals and onsite activities included.

How much does it cost to stay at DoubleTree by Hilton Malta?

As of Dec 23, 2024, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Malta on Jan 2, 2025 start from $132.57, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at DoubleTree by Hilton Malta?

DoubleTree by Hilton Malta offers free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What can I see within easy reach of DoubleTree by Hilton Malta?

Located steps from Bugibba Beach, this resort is in St. Paul's Bay, and within a 10-minute walk of The Malta Classic Car Collection and Bugibba Square. You'll also find Xemxija Bay and Kennedy Grove within a short drive.

Is there parking available at DoubleTree by Hilton Malta?

Yes, secured parking is offered for EUR 5 per day. Accessible parking and electric car charging are also available for guests.

Is there a spa available at DoubleTree by Hilton Malta?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, mani/pedis, and massages.

Does DoubleTree by Hilton Malta have a casino?

Yes, DoubleTree by Hilton Malta has a casino.

Will I find an indoor pool at DoubleTree by Hilton Malta?

Yes, this resort has an indoor pool as well as 2 outdoor pools and a spa tub.

Is DoubleTree by Hilton Malta a good place to stay for couples?

This waterfront resort offers plenty of amenities for couples including a private beach, 2 outdoor pools, and a poolside bar.

Are there hot tubs at DoubleTree by Hilton Malta?

Yes, this resort has a spa tub.

Does DoubleTree by Hilton Malta have a restaurant that serves breakfast?

Yes, DoubleTree by Hilton Malta has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Will DoubleTree by Hilton Malta allow pets to stay for free?

Although they can't stay for free, pets are welcome at DoubleTree by Hilton Malta for a fee of EUR 50 per pet, per stay. The property also provides food and water bowls.

Are there connecting rooms at DoubleTree by Hilton Malta?

No, there aren't connecting guestrooms at this resort.

Where is the closest airport to DoubleTree by Hilton Malta?

The closest major airport to DoubleTree by Hilton Malta is Malta Intl. Airport (MLA), which is 13.2 mi away (45 minutes by car).

Can I book a room with a balcony at DoubleTree by Hilton Malta?

Yes, some guestrooms at this resort offer a balcony where guests can enjoy sea or city views.

Does DoubleTree by Hilton Malta host weddings?

If wedding bells are in your future, take advantage of the wedding venue at DoubleTree by Hilton Malta.

DoubleTree by Hilton Malta Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 368 out of 797 reviews" "
Rating 8 - Good. 303 out of 797 reviews" "
Rating 6 - Okay. 84 out of 797 reviews" "
Rating 4 - Poor. 34 out of 797 reviews" "
Rating 2 - Terrible. 8 out of 797 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

teresa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, comfortable rooms, friendly staff, fantastic facilities. Good food.
Stayed 7 nights in Sep 2024

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Nellita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 5 nights in Sep 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel even when it was the Dolmen . I am looking forward to when the spa and outdoor private beach club is ready next year . As I was disappointed this year that it was not finished . But overall the hotel is lovely ..
Stayed 10 nights in Aug 2024

8/10 Good

Richard

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Super week at the end of August, staff were very helpful and responsive, breakfast and dining options were really good and pools were great. Room was excellent, although we didn't get the type we booked on the first night and had to move and we were disappointed that the beach club was a building site and spa not available either as this was one of the reasons for choosing the hotel and felt it was a bit of false advertising tbh. Nevertheless, stunning views, relaxing stay and despite the niggles would stay again when it was all sorted.
Stayed 7 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing hotel. All the staff were friendly and very helpful staff from the moment we arrived to leaving ten days later. We all enjoyed the daily activities ran by the animation team. Parts of Malta does need a clean up and currently there is a lot of building work going on. Would be nice to return in a couple of years to see it all finished
Stayed 10 nights in Aug 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The room and the pools were very nice. Food was good but not much local food choice.
Stayed 3 nights in Aug 2024

10/10 Excellent

Sarah Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel, excellent service
Stayed 5 nights in Aug 2024

4/10 Poor

Sam

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

Judit

Disliked: Amenities
Room was Smokey, had to change. There is no private beach despite what it says on the website. Gym is also very poor. Not even a bottle of water in the room on arrival. No shower facilities for those who leave late in the day.
Stayed 5 nights in Aug 2024

10/10 Excellent

Sarah

Stayed 7 nights in Jul 2024

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the pools, would have been better if the beach area was done renovation
Stayed 10 nights in Jul 2024

8/10 Good

Claire

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Was a lovely hotel. Very helpful staff. Good food choices. The only thing that bothered me was that they were playing loud music at each of the pools. It would have been noce to not have music at one of them!
Stayed 6 nights in Jul 2024

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great staff and overall experience. Outside building work was a bit noisy but that is temporary and will add once finished.
Stayed 3 nights in Jul 2024

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, superb staff and very clean. We only had breakfast there but that was superb, try and avoid the busy times though. The pools were superb, spotlessly clean, only let down by the constant noise from the building site right next door where they worked from around 8.30 till 5.30, 5 days a week! The only other let down was that the fire alarm went off 3 times while we were there, walking us up twice. But a beutiful hotel in a beautiful area.
Stayed 7 nights in Jun 2024

6/10 Okay

Lisa

Traveled with group, Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service
Extremely slow service . Often forgotten drink and food orders . Noisy cranes right outside the pool area with lots of rising dust from builders works. We had no vanity mirror in our room so we were using the tv for a mirror to dry our hair. We did ask for a mirror but told that a maintenance man would have to put one up so we were refused this. We also asked if we could at least have an extension lead so we could use the mirror on the wall at the doorway which was to far away from the sockets . This request was also denied. Below par food in the main dining room with limited choice. Big improvements needed to get up to a Hilton standard. Disappointed with our stay and hope improvements are made .
Stayed 11 nights in Jun 2024

6/10 Okay

JANE

Disliked: Staff & service, amenities
There was major works in progress directly outside the hotel. The pool overlooked the road resulting in daily disturbance.
Stayed 5 nights in Jun 2024

8/10 Good

Kiranjeet Kaur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice place to stay with helpful/friendly staff.
Stayed 3 nights in Jun 2024

6/10 Okay

Catriona

Liked: Staff & service
Disliked: Property conditions & facilities
We had high expectations for this hotel but we were a bit disappointed. Renovations were still taking place and we felt that our room was unfinished. The hotel was nice enough overall but we felt that the room wasn’t as we’d expected it to be, and we also found the breakfast to be quite disappointing. The staff we great though and the location is fantastic.
Stayed 5 nights in May 2024

10/10 Excellent

CHRISTOPHER

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as i walked through the Door, the cleanliness was apparent,and with a welcoming smile at reception was acknowledged.The cleanliness and the attitude of the staff was exceptional throughout my stay, a good location, food was at a high standard, will certainly return again
Stayed 7 nights in May 2024

10/10 Excellent

Mason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Kat

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

6/10 Okay

Francesca

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

lesley

Traveled with family
Disliked: Staff & service, property conditions & facilities
Less than 3 star
The hotel is nothimg like any hilton i stayed in before it was unfinished fire alarm was going off at 1am - 2am at least 3times no door trim on floor to room which left sharp tile edge, couldnt use a double plug socket in room as was too close to dressing table, tiles on balcony was loose which made it dangerous Asked to fix aerial on tv 3 times came didnt repair it Cupboard above kettle so banged head on numerous occasions Lifts out of order regularly windowsills dirty hotel was a dissapoinment for amount paid a 3 star would have been in better condition Spa not finished was told till arrival and was also told on arrival that the hotel was card only
Stayed 10 nights in Apr 2024

6/10 Okay

Tony

Liked: Cleanliness
Disliked: Property conditions & facilities
New, clean but not yet finished
At the end of April, we chose to stay at the DoubleTree by HIlton in Malta, booked via Hotels.com. We picked this hotel due to the location and amenities it offered. When we arrived we were greeted by friendly staff in a nice clean new looking hotel. We'd booked a double room and entered to find it setup as a twin. Dropping by the reception got this fixed whilst we were out. Then we had no hot water, requiring an engineer to have to attend to fix and finally had a broken safe, which again required an engineer to attend to fix. These were fairly minor issues and we were happy that they were resolved quickly. However, the next day, when we explored the hotel we found that most of the amenities that we had chosen the hotel for were either under construction or closed. The following are currently not open: - Gym / Fitness Centre - Spa (inc Steam room, sauna and jacuzzi) - Beach Club / Beach Access - Casino Hilton's website shows these are currently closed due to refurbishment / building works, but this is not reflected on Hotels.com or other booking sites (ebookers). A complaint was made to the hotel, via Hotels.com, but they will not add a note on the property details, this is really disappointing. This hotel will be a great hotel, the bar and onsite restaurant are top quality, we just wish they were honest about what was available for our stay. Had we known what was available for our stay, we would not have booked this hotel.
Stayed 4 nights in Apr 2024