4/10 Poor
Mariusz
Traveled with family
Jan 2, 2025
Disliked: Staff & service, amenities
We have been coming to Farmstead for some time now and always had a great experience, but last night was different.The staff appeared to be unwelcoming from the beginning. We were told immediately upon untry to keep our kids from running on property. Later in the night we and two other families with kids were disturbed by staff who came to our table complaining with minor infractions. The approach was rather dramatic and rude judging by raised tone of voice and somewhat tense stance. After shift changed another staff member immediately came up to us reminding of quaiet hours despite keeping our voices low as possible. Before midnight ( New Year) one lady was laughing and was approached by staff saying that she could not laugh...the lady literally started crying in disbelief. She said that she has been coming to Farmstead for some time but was never treated like that. It is worth to mention that facility was pretty occupied with lots of families with children. I did not see the staff coming up to other families in such a way which made me think that they simply did not like us for whatever reason. Another issue is that the hotel is pretty expensive but has not been updated. Tiles are cracked, lots of caulk around gaps,and old floors in rooms; fireplace was out. No entertainment in common areas like tv, lounge, or gaming. We and the two other families are completely disappointed with such an always welcoming staff. Ww won't stay there ever again.
Mariusz
Stayed 1 night in Dec 2024