The Resort at Governor's Crossing

3.5 star property
Victorian hotel with free water park access and a fitness center
VIP Access

Choose dates to view prices

Photo gallery for The Resort at Governor's Crossing

Exterior
Building design
Fridge, microwave, oven, stovetop
Basic Studio, 1 Queen Bed, Kitchen | 1 bedroom, in-room safe, iron/ironing board, free WiFi
55-inch Smart TV with satellite channels, TV

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Gym
  • Air conditioning

Explore the area

Map
225 Collier Drive, Sevierville, TN, 37862
  • Tanger Outlets
    ‪3 min drive‬
  • Titanic Museum
    ‪3 min drive‬
  • Island at Pigeon Forge
    ‪7 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪50 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Book today, save on your next hotel stay

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Room options

Basic Studio, 1 Queen Bed, Kitchen

  • 400 sq ft
  • Sleeps 2
  • 1 Queen Bed

Classic Studio, 1 King Bed with Sofa bed, Kitchen

  • 608 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Deluxe Condo, 1 Bedroom, Kitchen

  • 710 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

Deluxe Condo, 2 Bedrooms, Kitchen

  • 1064 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Queen Sofa Bed

Deluxe Condo, 2 Bedrooms, Kitchen, Pool View (1 King and 2 Queen Beds)

  • 1064 sq ft
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Queen Sofa Bed

Classic Studio, 1 King Bed, Balcony

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

Classic Studio, 1 King Bed with Sofa bed, Kitchen

  • 608 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Deluxe Condo, 1 Bedroom, Kitchen, Pool View

  • 710 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

Deluxe Condo, 2 Bedrooms, Kitchen, Pool View (3 Queen Beds)

  • 1064 sq ft
  • Sleeps 8
  • 3 Queen Beds and 1 Queen Sofa Bed

Premium Condo, 1 Bedroom, Kitchen

  • 710 sq ft
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Queen Sofa Bed

Premium Condo, 2 Bedrooms, Kitchen

  • 1064 sq ft
  • Sleeps 10
  • 2 Queen Beds, 1 Twin Bunk Bed, 1 King Bed and 1 Queen Sofa Bed

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About the neighborhood

Sevierville

Tanger Outlets is within 2 miles (3 km) of The Resort at Governor's Crossing while other popular attractions such as WonderWorks are within 3 miles (5 km). This 233-room, 3.5-star hotel has conveniences like a free water park, an indoor pool, and free in-room WiFi.

What's nearby

  • Tanger Outlets - 3 min drive - 1.2 miles
  • Titanic Museum - 3 min drive - 2.0 miles
  • WonderWorks - 4 min drive - 1.8 miles
  • Island at Pigeon Forge - 7 min drive - 3.7 miles
  • Dollywood's Splash Country - 7 min drive - 3.5 miles

Getting around

  • McGhee Tyson Airport (TYS) - 50 min drive

Restaurants

  • ‪Chick-fil-A - ‬17 min walk
  • ‪Applewood Farmhouse Restaurant - ‬4 min drive
  • ‪Five Oaks Farm Kitchen - ‬2 min drive
  • ‪Chipotle Mexican Grill - ‬2 min drive
  • ‪Texas Roadhouse - ‬7 min walk

About this property

The Resort at Governor's Crossing

Victorian hotel with free water park access and a fitness center
Guests of The Resort at Governor's Crossing enjoy a free water park, an indoor pool, and a lazy river. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations. Other amenities at this family-friendly hotel include a children's pool, a gym, and a sauna.
55-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Kitchens, refrigerators, and microwaves are also available. Housekeeping is available on request.
An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a complimentary water park, a lazy river, a sauna, and a fitness center.

Children under 15 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Things to do

  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park
  • Gym
  • Hot tub
  • Indoor pool
  • Lazy river
  • Mini golf
  • Playground
  • Sauna
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Dining table
  • Fenced pool
  • Free children's club
  • Free water park access
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Lazy river
  • Mini golf
  • Playground
  • Pool gate
  • Separate bedroom
  • Waterslide

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 5 floors
  • Banquet hall
  • Built in 2019
  • Fireplace in lobby
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: USD 50
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
  • Check-in: 4:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from March 14 to October 19.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • No alcohol is served at The Resort at Governor's Crossing.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Governor's Crossing
Governor's Crossing Sevierville
Resort Governor's Crossing
Resort Governor's Crossing Sevierville
The At Governor's Crossing
The Resort at Governor's Crossing Hotel
The Resort at Governor's Crossing Sevierville
The Resort at Governor's Crossing Hotel Sevierville

Frequently asked questions

What's there to see close to The Resort at Governor's Crossing?

This hotel is located in Sevierville, close to Island at Pigeon Forge, Dollywood, and Hatfield and McCoy Dinner Show. You'll also find Titanic Museum and Dollywood's Splash Country within a short drive.

How much does it cost to stay at The Resort at Governor's Crossing?

As of Apr 17, 2025, prices found for a 1-night stay for 2 adults at The Resort at Governor's Crossing on May 12, 2025 start from $97.16, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at The Resort at Governor's Crossing?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does The Resort at Governor's Crossing include a casino?

No, The Resort at Governor's Crossing doesn't have a casino.

Is there an indoor pool at The Resort at Governor's Crossing?

Yes, this hotel has an indoor pool along with a hot tub. Guests have access between 9:00 AM and 10:00 PM and the seasonal pool will be open from March 14 until October 19.

Is The Resort at Governor's Crossing a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a kitchen and a smart TV as well as an indoor pool.

Does The Resort at Governor's Crossing have a hot tub?

Yes, this hotel has a spa tub.

Does The Resort at Governor's Crossing feature a restaurant that includes a breakfast menu?

No, The Resort at Governor's Crossing doesn't have a restaurant that serves breakfast.

Does The Resort at Governor's Crossing allow pets to stay for free?

No, pets aren't allowed at The Resort at Governor's Crossing.

Are there connecting rooms at The Resort at Governor's Crossing?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from The Resort at Governor's Crossing?

The closest major airport to The Resort at Governor's Crossing is McGhee Tyson Airport (TYS), which is about 24.1 mi away.

Are there rooms with balconies at The Resort at Governor's Crossing?

Yes, some guestrooms at The Resort at Governor's Crossing offer a balcony and may feature pool views.

The Resort at Governor's Crossing Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 865 out of 1376 reviews
Rating 8 - Good. 301 out of 1376 reviews
Rating 6 - Okay. 126 out of 1376 reviews
Rating 4 - Poor. 46 out of 1376 reviews
Rating 2 - Terrible. 38 out of 1376 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. So much to do. Second to none staff. We will definitely be making this an annual vacation retreat.
Stayed 2 nights in Mar 2025

10/10 Excellent

Benjamin

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is family friendly with plenty to offer on site for you and your littles. It was closely located to everything in the area. We will definitely be back!
Stayed 5 nights in Mar 2025

2/10 Terrible

Brittany

Stayed 3 nights in Dec 2024

10/10 Excellent

George & Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice but the coffee machine in the room didn't work
Stayed 3 nights in Jan 2025

10/10 Excellent

dulzaida

Liked: Cleanliness, staff & service, property conditions & facilities
Love the place would do it again
Stayed 2 nights in Dec 2024

6/10 Okay

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is overall okay. The room was nice and had what we needed. The kids enjoyed the indoor pool area. However, the building was partially under construction. Long waits for the one elevator in the building.
Stayed 1 night in Dec 2024

6/10 Okay

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Activities for children
Stayed 3 nights in Jan 2025

8/10 Good

Edward

Traveled with family
Stayed 2 nights in Jan 2025

8/10 Good

Justin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Love this place, only down fall was the kitchen utensils, drippy water in shower and Internet wasn't working on TV. Very clean and nice pool.
Stayed 1 night in Dec 2024

6/10 Okay

Alejandro

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

10/10 Excellent

Martha

Stayed 3 nights in Dec 2024

8/10 Good

Rachel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and amenities for the price paid. Great space for larger families. Ample parking , even on a busy week.
Stayed 5 nights in Dec 2024

8/10 Good

Ashley

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Dec 2024

4/10 Poor

Shelby

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Wouldn’t stay here again
Check in went very smoothly. The lady at the front desk was helpful, kind, and informative. We arrived in our room which was spacious and seemed clean, although it did have a bit of an odor. The indoor “water park” isn’t necessarily a water park. If you’re used to wilderness at the smokies, don’t waste your time coming here. You’ll be very disappointed. All of this I could deal with for the price. I cannot, however, deal with rude employees. Our unit was a two bedroom which we were splitting with another couple. The king bed and living area were nice and comfortable, however, the 2nd bedroom was frigid. No matter what we did with the thermostat, that room wouldn’t get warm. I contacted the front desk, and they sent maintenance to the room. The man was kind and agreed that warm air wasn’t coming from the vents in that room. It’s the dead of winter, might I add. He left to get a key to check the unit. When he returned, another female employee came with him. She was not helpful and absolutely rude. She insisted that there was nothing wrong with the unit, and that it was only cool in the room because of the window. Mind you, both bedrooms had large windows. She said they could get us extra blankets, but that’s all they could do. So we just had to freeze for both nights of our stay. I completely understand that things malfunction and go wrong, however, if you’re not willing to make them right, you’re getting a bad review. I frequent this area often, and will not stay here again.
Stayed 2 nights in Jan 2025

8/10 Good

Brady

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kid Heaven
Overall a very enjoyable stay. Beds are firm but not the worst. Best for back sleepers rather than side sleepers. Kitchen well stocked and large space for our family of 7 to spread out. The indoor water area was a hit with the kids who loved the waterslides. If you are planning on staying for more than a couple nights I would advise requesting a room not beside the laundry dropoff, stairs and elevator. Was pretty loud late in the evening and early in the morning. Staff are great and facility is well maintained.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mary

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Had to park away from the door and walk a long way to get in while it was cold. Over all everything was great.
Stayed 2 nights in Jan 2025

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
the staff was great!
Stayed 1 night in Dec 2024

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super helpful and friendly. The indoor waterpark was so small I'm not sure I would call it a waterpark.
Stayed 1 night in Dec 2024

10/10 Excellent

Cierra

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed the stay
Stayed 2 nights in Dec 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Aide, Palmetto

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice to stay for a family
Stayed 7 nights in Dec 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay with the family
Very nice stay. Some places here and there on the property could use some TLC but otherwise the kids enjoyed the pool, very comfortable beds. Family friendly room.
Stayed 1 night in Dec 2024

10/10 Excellent

Tonya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff immediately responded to a problem with a tv in our room and was corrected within the hour.
Stayed 3 nights in Dec 2024

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Dec 2024