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The St. Regis Sanya Yalong Bay Resort

5.0 star property
Luxury resort on the beach, with 2 outdoor swimming pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The St. Regis Sanya Yalong Bay Resort

2 outdoor pools
Aerial view
Exterior
Exterior
Room, 2 Queen Beds, Balcony, Garden View | Premium bedding, down comforters, pillowtop beds, minibar

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Air conditioning
    Air conditioning
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Parking included
    Parking included
The price is $169
includes taxes & fees
$159 per night
Dec 1 - Dec 2

Explore the area

Map
Yalong Bay National Resort District, Yalong Bay, Sanya, Hainan, 572016
  • Yalong Bay Tropical Paradise Forest Park
    7 min drive
  • Yalong Bay
    9 min drive
  • Sun Bay
    18 min drive
  • Sanya (SYX-Phoenix Intl.)
    44 min drive

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Room options

View all photos for Suite, 1 Bedroom, Balcony, Lagoon View

Suite, 1 Bedroom, Balcony, Lagoon View | Living room | 46-inch LCD TV with satellite channels, TV, DVD player

Suite, 1 Bedroom, Balcony, Lagoon View

  • 1238 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom

Premium bedding, down comforters, pillowtop beds, minibar

Villa, 1 Bedroom

  • 1647 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Villa, 2 Bedrooms

Royal Villa, 2 Bedrooms | Premium bedding, down comforters, pillowtop beds, minibar

Royal Villa, 2 Bedrooms

  • 2400 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Villa, 2 Bedrooms

2 outdoor pools

Family Villa, 2 Bedrooms

  • 1894 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Garden View

Suite, 1 Bedroom, Garden View | Living room | 46-inch LCD TV with satellite channels, TV, DVD player

Suite, 1 Bedroom, Garden View

  • 1238 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, View, Poolside

2 outdoor pools

Villa, 1 Bedroom, View, Poolside

  • 1647 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, Ocean View

Suite, 1 Bedroom, Balcony, Ocean View | Living room | 46-inch LCD TV with satellite channels, TV, DVD player

Suite, 1 Bedroom, Balcony, Ocean View

  • 1238 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Ocean View, Oceanfront

Premium Room, 1 King Bed, Ocean View, Oceanfront | Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 1 King Bed, Ocean View, Oceanfront

  • 786 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Ocean View, Oceanfront

Premium Room, 2 Queen Beds, Ocean View, Oceanfront | Premium bedding, down comforters, pillowtop beds, minibar

Premium Room, 2 Queen Beds, Ocean View, Oceanfront

  • 786 sq ft
  • Partial sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Garden View (Balcony)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Balcony, Garden View (Balcony)

  • 786 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool Access, Lagoon View

Room, 1 King Bed, Pool Access, Lagoon View | Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Pool Access, Lagoon View

  • 786 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Pool Access, Lagoon View

Room, 2 Queen Beds, Pool Access, Lagoon View | Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Queen Beds, Pool Access, Lagoon View

  • 786 sq ft
  • Lagoon view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, Ocean View

  • 786 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Ocean View

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Queen Beds, Ocean View

  • 786 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, View (Island)

Room, 2 Queen Beds, Balcony, View (Island) | Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Queen Beds, Balcony, View (Island)

  • 786 sq ft
  • Harbor view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Balcony

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Queen Beds, Balcony

  • 786 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Garden View

Room, 2 Queen Beds, Balcony, Garden View | Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Queen Beds, Balcony, Garden View

  • 786 sq ft
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, View (Island)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Balcony, View (Island)

  • 786 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed
Front of property

Mandarin Oriental, Sanya

On private beach
Pool
Spa
Pet friendly
9.4 out of 10, Exceptional, (86)
The price is $232
per night
$270 total
includes taxes & fees
Dec 7 - Dec 8
Mandarin Oriental, Sanya

About the neighborhood

Sanya

Located in Jiyang District, The St. Regis Sanya Yalong Bay Resort is 2.8 mi (4.5 km) from Yalong Bay Tropical Paradise Forest Park and within a 10-minute drive of other popular attractions like Yalong Bay. This 396-room, 5-star resort welcomes business and leisure travelers with 2 outdoor pools, a marina, and a full-service spa. It's connected to the convention center in central Sanya and 13.2 mi (21.3 km) from Sanya Bay.
View more Resorts in SanyaOpens in a new window

What's nearby

  • Yalong Bay Tropical Paradise Forest Park - 7 min drive - 2.8 miles
  • Yalong Bay - 9 min drive - 3.4 miles
  • Phoenix Island Sanya - 21 min drive - 12.7 miles
  • Dadong Sea - 29 min drive - 13.3 miles
  • Dadonghai Beach - 29 min drive - 11.7 miles

Getting around

  • Sanya (SYX-Phoenix Intl.) - 44 min drive

Restaurants

  • ‪The Ritz-Carlton Sanya Yalong Bay - ‬11 min drive
  • ‪林姐香味海鲜 - ‬6 min drive
  • ‪Sofia - ‬4 min drive
  • ‪三亚亚龙湾瑞吉度假酒店 - ‬9 min drive
  • ‪Fresh8 - ‬5 min drive

About this property

The St. Regis Sanya Yalong Bay Resort

Luxury resort on the beach, with 2 outdoor swimming pools
The St. Regis Sanya Yalong Bay Resort features a marina, a full-service spa, and 2 outdoor pools. There's free parking, and an airport shuttle (available 24 hours) for CNY 600 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and concierge services. Other amenities at this beach resort include a children's pool, a 24-hour gym, and a sauna.
46-inch LCD TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Balconies, MP3 docks, and minibars are also available. Housekeeping is available on request.
An outdoor tennis court and a marina are featured at the resort. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, IRIDIUM. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open select days.

Languages

Chinese (Mandarin), English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CNY 234 for adults and CNY 117 for children
  • 2 bars/lounges
  • 2 poolside bars
  • 4 restaurants
  • A beach bar
  • Coffee and tea in common areas

Restaurants on site

  • Driftwood
  • Ming Xuan
  • Social

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Piano
  • Playground
  • Sauna
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free crib
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the bay
  • On the beach
  • On the boardwalk/promenade
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open select days
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 46-inch LCD TV with satellite channels
  • DVD player
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for CNY 525.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 234 for adults and CNY 117 for children
  • Airport shuttle fee: CNY 600 per vehicle (one-way)
  • Rollaway bed fee: CNY 525.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

St. Regis Sanya Yalong Bay
St. Regis Sanya Yalong Bay Resort
The St. Regis Sanya Yalong Bay Hotel Sanya
The St. Regis Sanya Yalong Bay Resort Hainan
The St. Regis Sanya Yalong Bay Hotel
St. Regis Yalong Bay Resort
St. Regis Yalong Bay
The St Regis Sanya Yalong Bay
The St. Regis Sanya Yalong Bay Resort Sanya
The St. Regis Sanya Yalong Bay Resort Resort
The St. Regis Sanya Yalong Bay Resort Resort Sanya

Frequently asked questions

Is a free cancellation option available at The St. Regis Sanya Yalong Bay Resort?

The St. Regis Sanya Yalong Bay Resort offers free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at The St. Regis Sanya Yalong Bay Resort?

As of Nov 23, 2024, prices found for a 1-night stay for 2 adults at The St. Regis Sanya Yalong Bay Resort on Dec 3, 2024 start from $144.94, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to The St. Regis Sanya Yalong Bay Resort?

This resort is situated in Jiyang District, close to Yalong Bay, Yalong Bay Tropical Paradise Forest Park, and Dadonghai Beach. Sun Bay is also within a driving distance of 3.2 mi.

Is parking available on site at The St. Regis Sanya Yalong Bay Resort?

Yes, self parking is offered for free at the resort. Accessible parking and electric car charging are also available for guests.

Is there a spa at The St. Regis Sanya Yalong Bay Resort?

IRIDIUM is the resort's spa and services include body wraps, aromatherapy, mani/pedis, and massages. The spa is not open daily but only on select days.

Does The St. Regis Sanya Yalong Bay Resort include a casino at the property?

No, The St. Regis Sanya Yalong Bay Resort doesn't have a casino.

Is there an indoor pool at The St. Regis Sanya Yalong Bay Resort?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools.

What will couples enjoy most about a stay at The St. Regis Sanya Yalong Bay Resort?

This beachfront resort offers many amenities for couples such as a beach bar and 2 outdoor pools with some guestrooms featuring private pools.

Does The St. Regis Sanya Yalong Bay Resort have a hot tub?

Yes, guests can enjoy a spa tub at this resort.

Does The St. Regis Sanya Yalong Bay Resort have a restaurant with a breakfast menu?

Yes, The St. Regis Sanya Yalong Bay Resort has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Does The St. Regis Sanya Yalong Bay Resort allow pets to stay for free?

No, pets and service animals aren't allowed at The St. Regis Sanya Yalong Bay Resort.

Are there connecting rooms at The St. Regis Sanya Yalong Bay Resort?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

What is the closest airport to The St. Regis Sanya Yalong Bay Resort?

The closest major airport to The St. Regis Sanya Yalong Bay Resort is Sanya (SYX-Phoenix Intl.), which is 21 mi away (44 minutes by car).

Are there rooms with balconies at The St. Regis Sanya Yalong Bay Resort?

Yes, every guestroom at The St. Regis Sanya Yalong Bay Resort comes with a balcony with some featuring ocean or garden views.

Does The St. Regis Sanya Yalong Bay Resort offer wedding services?

There are wedding services available at The St. Regis Sanya Yalong Bay Resort if that's in your vacation plans.

Reviews

9.0

Wonderful

Rating 10 - Excellent. 42 out of 65 reviews" "
Rating 8 - Good. 16 out of 65 reviews" "
Rating 6 - Okay. 3 out of 65 reviews" "
Rating 4 - Poor. 2 out of 65 reviews" "
Rating 2 - Terrible. 2 out of 65 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They really pay attention to details
Stayed 3 nights in May 2024

10/10 Excellent

iain jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was excellent and the team were incredibly helpful and always followed up. Gardens and landscaping amazing and heated pool area a real bonus. Beach area needed to be cleaned as plastic bottles, garbage and construction waste dotted along the front of the hotel beach area.
Stayed 5 nights in Dec 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was OK. Service, at a 5-start level, was lacking. Only one staff - Cedric - went out of his way to be of service. Not sure I’d spend the money again.
Stayed 4 nights in Jul 2021

10/10 Excellent

Kathryn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay; great spa. Blah food
The hotel was lovely. The room was spacious with comfortable beds and was in great shape. The pools were nice and surprisingly uncrowded for the size of the resort and the number of guests we saw. The family/shaded pool does need a little TLC (missing tiles, some overgrown areas), but it did not take away from an overall pleasing poolside experience. The staff were courteous and prompt to help, but not all spoke English. With phone translation and basic Chinese it all worked well. The spa was incredible and we went twice during our four night stay. The least impressive aspect of the stay was the food. Overall it was quite overpriced for the quality received. I know that hotels have high food prices and I expected it, but then I also expect commensurate quality. This did not really happen and we ordered takeout once we knew we could do that instead. The beachside buffet and the breakfast were the exception to this; both were lovely. Overall we had a great time and would stay again.
Stayed 4 nights in Jun 2021

10/10 Excellent

Sid Ahmed Islam

Stayed 2 nights in Feb 2021

10/10 Excellent

Bruce Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable
Stayed 4 nights in Nov 2020

10/10 Excellent

Nan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The whole room area is excellent and balcony view is very enjoy
Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a nice trip
Very nice hotel and fantastic experience.Thanks very much
Stayed 2 nights in Aug 2020

6/10 Okay

Rikard

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2020

10/10 Excellent

Peiyu

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Very nice hotel,and very good service.
Stayed 2 nights in May 2020

10/10 Excellent

Gianni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Down by the Bay
Spent three nights here to take in Yalong Bay. Resort is quite well appointed and it turns out we had some luck as the central pool was just reopened from a refurbishment as we arrived. The pool in question didn’t feel overcrowded even if the attached bar was treated as something of an afterthought. Breakfast was good if a little hectic at peak hours. Did western food at the Driftwood restaurant for a couple nights, and found it quite well executed comparatively. Went with the Oceanview balcony room which turned out to be a better option than the ground poolside one we had considered. Overall quite a nice little getaway!
Stayed 3 nights in Nov 2019

8/10 Good

Endre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019

8/10 Good

Miu ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
But a bit noisy during at night . So can’t sleep well during my stay. A bit disappointed.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing pool facing the sea! The room is very spacious and clean.
Stayed 5 nights in Apr 2019

4/10 Poor

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Front desk staff was very badly. Pushing upgrade room and did not care customer time.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My husband and I had an amazing experience during our 3 day vacation. The service was outstanding and we enjoyed our time at both the beach and pool areas. The food was overpriced but tasted good.
Stayed 3 nights in Nov 2018

10/10 Excellent

Jill, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely short stay
We had early check in and late check out. All the staff were helpful and our 4 day stay was thoroughly enjoyable and flew by
Stayed 3 nights in Oct 2018

8/10 Good

Kim, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Pleasant stay in St Regis - Sanya
There were several hotels to choose from and we decided on The St Regis because of the butler service. Hotel in general can be updated but the overall service by the staff was excellent. Notable mention was our butler, Cecilia Ma, who was quite attentive and responsive. Her English was quite good as well as my Mandarin was sub par and we communicated in English which was super helpful. Another staff worth mentioning was Joel Zhou from Concierge who was quite helpful as well.
Stayed 4 nights in Oct 2018

10/10 Excellent

Janet, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place for relax!
I have stayed in St.regis for four days three nights with my friends. Staying in this hotel you can definitely not going to anywhere but enjoying the nice beach and swimming pool in st.regis !! Rooms are nice ,facilities are good and people are friendly ! You can definitely just chill with friends in your own room balcony for the whole afternoon ! What’s more, warm welcome from front desk manager Fiona:) She has given us different suggestions where to eat and go ,a warm-hearted person! Lisa from house keeping is also a very helpful girl! We had some problems in bathing room for the second day, and she helped us to solved it immediately, thank you so much! Lastly, we appreciated for the Butler Service, Dana is a smart and helpful girl which helping us every small details within our stays. Even helping us out of her working hours, we thank you from the bottom of our heart! We wish to see you in Hong Kong next time ! We will be back for our next Sanya trip in future !!
Stayed 3 nights in Oct 2018

8/10 Good

Tess, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy, spacious and clean rooms, proximity to the
Classy, spacious and clean rooms, proximity to the beach. However, the “butler” service is non existent. Staff is very friendly especially those greeting us every time we get off the taxi. But otherwise, those helping us with checking in at the counter do not read English very well. They needed me to explain to them my reservation. Also, the promised two queen beds turned out to be only two double beds which is very disappointing.
Stayed 3 nights in Aug 2018

8/10 Good

Stephen, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right on the beach
Nice hotel but food and drinks extremely expensive
Stayed 5 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was wonderful, enjoyed my stay. Stayed in a Villa, I highly recommend it
Stayed 3 nights in May 2017

4/10 Poor

CY, kuala Lumpur, Malaysia

Disliked: Property conditions & facilities, room comfort
Nice hotel but inconvenience
Check in service was bad as we were left unattended even though we were the only 2 rooms checking in around 9pm plus. Difficult to have food as all restaurant in the resort close by 10pm & last order at 9.30pm. The only choice is room service as there is no nearby restaurant. We book a car & driver from the hotel to go for a local seaside village for seafood. The journey to the place was supposed for half hour but the driver was lost & we travel for 2 hours into outskirts village & he can't seems to be able to find back the route to highway to go back hotel. At the end we spend 3 hours inside the car without having any meals or dinner from 6.30-9.30pm. A very disappointing experience. Overall the service staff service is average only as you can tell they are inexperience & not well trained. The buffet breakfast food is too local instead of the international buffet spread & the restaurant is so noisy & pack with the locals like a market. The buffet spread of food never change for the 4 days we were there. A real dissapointment as this is my first st regis experience which I m so looking forward.