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The Hotel Castro San Francisco

2.5 star property
Hotel with a rooftop terrace, near Golden Gate Park
VIP Access

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Photo gallery for The Hotel Castro San Francisco

Classic Room (Self Check-in with Virtual Front Desk) | Frette Italian sheets, premium bedding, individually decorated
Classic Room (Self Check-in with Virtual Front Desk) | Frette Italian sheets, premium bedding, individually decorated
Rooftop terrace
Exterior
Standard Room (Self Check-in with Virtual Front Desk) | Frette Italian sheets, premium bedding, individually decorated

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Outdoor Space
  • Free WiFi

Explore the area

Map
4230 18th St, San Francisco, CA, 94114
  • Castro Street
    ‪1 min walk‬
  • Mission Dolores Park
    ‪9 min walk‬
  • Twin Peaks
    ‪19 min walk‬
  • San Francisco, CA (JCC-China Basin Heliport)
    ‪24 min drive‬
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Room options

View all photos for Executive Suite (Self Check-in with Virtual Front Desk)

Frette Italian sheets, premium bedding, individually decorated

Executive Suite (Self Check-in with Virtual Front Desk)

  • 252 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room (Self Check-in with Virtual Front Desk)

Standard Room (Self Check-in with Virtual Front Desk) | Frette Italian sheets, premium bedding, individually decorated

Standard Room (Self Check-in with Virtual Front Desk)

  • 245 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room (Self Check-in with Virtual Front Desk)

Classic Room (Self Check-in with Virtual Front Desk) | Frette Italian sheets, premium bedding, individually decorated

Classic Room (Self Check-in with Virtual Front Desk)

  • 180 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Exclusive Suite (Self Check-in with Virtual Front Desk)

Exclusive Suite (Self Check-in with Virtual Front Desk) | Frette Italian sheets, premium bedding, individually decorated

Exclusive Suite (Self Check-in with Virtual Front Desk)

  • 249 sq ft
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

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All taxes and fees included in total
Mar 10 - Mar 11
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About the neighborhood

San Francisco

Located in Castro District within 2 miles (3 km) of Golden Gate Park, The Hotel Castro San Francisco is within a few miles (5 km) of other popular sights such as Moscone Convention Center. This 12-room hotel welcomes guests with in-room amenities like espresso makers, Smart TVs, and TVs.

What's nearby

  • Castro Street - 1 min walk
  • UCSF Medical Center - 3 min drive
  • Golden Gate Park - 3 min drive
  • Kaiser Permanente Medical Center - 3 min drive
  • University of San Francisco - 4 min drive

Getting around

  • Castro Station - 4 min walk
  • San Francisco Station - 15 min drive
  • San Francisco Intl. Airport (SFO) - 31 min drive

Restaurants

  • ‪440 Castro - ‬3 min walk
  • ‪The Edge - ‬1 min walk
  • ‪Twin Peaks Tavern - ‬4 min walk
  • ‪Hot Cookie - ‬4 min walk
  • ‪Spike's Coffee & Tea - ‬4 min walk

About this property

Entire place

You'll have the entire place to yourself and will only share it with other guests in your party.

The Hotel Castro San Francisco

Hotel with a rooftop terrace, near Golden Gate Park
A rooftop terrace and free WiFi in public areas are featured at The Hotel Castro San Francisco. Friendly staff can provide a safe deposit box at the front desk, and also offer advice about sightseeing.
43-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport Frette Italian sheets and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Espresso makers, ironing boards, and smart speakers are other standard amenities. Housekeeping is available on request.

Languages

English

Property amenities

Activities nearby

  • Health/beauty spa
  • Outlet shopping mall
  • Winery tours

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Access code, private entrance

Pets

  • Service animals exempt from fees

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 21

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a fire extinguisher, a security system, and a first aid kit.
  • The property is professionally cleaned.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

The Hotel Castro
The Castro Francisco Francisco
Kasa The Hotel Castro San Francisco
The Hotel Castro San Francisco Hotel
The Hotel Castro San Francisco San Francisco
The Hotel Castro San Francisco Hotel San Francisco

Frequently asked questions

Is a free cancellation option available at The Hotel Castro San Francisco?

The Hotel Castro San Francisco offers free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at The Hotel Castro San Francisco?

As of Feb 24, 2025, prices found for a 1-night stay for 2 adults at The Hotel Castro San Francisco on Mar 6, 2025 start from $206.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of The Hotel Castro San Francisco?

This hotel is situated in Castro District within a 10-minute walk of Castro Street and Mission Dolores Park. You'll also find Golden Gate Park and Oracle Park within a short drive.

Is there parking available at The Hotel Castro San Francisco?

No, there isn't parking available at the hotel.

Does The Hotel Castro San Francisco feature a casino on the premises?

No, The Hotel Castro San Francisco doesn't have a casino.

Will I find an indoor pool at The Hotel Castro San Francisco?

No, there is no indoor pool at this hotel.

What do couples enjoy most about The Hotel Castro San Francisco?

Amenities that appeal to couples at this hotel include premium Italian sheets, a rainfall showerhead, and Hulu.

Does The Hotel Castro San Francisco have a hot tub?

No, this hotel doesn't have a spa tub.

Does The Hotel Castro San Francisco have a restaurant that serves breakfast?

No, The Hotel Castro San Francisco doesn't have a restaurant that serves breakfast.

Will The Hotel Castro San Francisco allow pets to stay for free?

No, pets aren't allowed at The Hotel Castro San Francisco though service animals are welcome.

Are there connecting rooms at The Hotel Castro San Francisco?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to The Hotel Castro San Francisco?

The closest major airport to The Hotel Castro San Francisco is San Francisco Intl. Airport (SFO), which is 14.4 mi away (31 minutes by car). Another top airport is Oakland Intl. Airport (OAK), which is located 21.9 mi away (42-minute drive).

Can I book a room with a balcony at The Hotel Castro San Francisco?

No, you won't find guestrooms with balconies at The Hotel Castro San Francisco.

The Hotel Castro San Francisco Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 52 out of 77 reviews
Rating 8 - Good. 10 out of 77 reviews
Rating 6 - Okay. 8 out of 77 reviews
Rating 4 - Poor. 3 out of 77 reviews
Rating 2 - Terrible. 4 out of 77 reviews

9.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel!
The stay was amazing and it was convenient since it was by everything. I loved the bar downstairs and the people were friendly. Just the fire alarm was the issue but it was resolved in a timely manner.
Stayed 5 nights in Jul 2024

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SF Castro
Great location. Check in easier than I expected. Would stay again.
Stayed 8 nights in Oct 2024

10/10 Excellent

Jairo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! We loved our stay!
Stayed 3 nights in Sep 2024

10/10 Excellent

claudio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, The rooftop deck is an amazing😎😎
Stayed 2 nights in Aug 2024

4/10 Poor

James M

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
With no on-site storage, if you have a late flight home and need to check out at 11am, nowhere to store your luggage. Our room was directly above the Bar that is open and has loitering outside by drunk/rowdy patrons until 3am. This should be disclosed by Hotel prior to booking room #201
Stayed 3 nights in Jul 2024

10/10 Excellent

KIMBO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

BG

Business traveler
Liked: Cleanliness, room comfort
Great location. Service could be better.
This is an unattended hotel, which is good, but when I asked for a toilet brush, I was told I could purchase one nearby.
Stayed 3 nights in Jun 2024

6/10 Okay

Kai

Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is conveniently located in the heart of Castro. The property is clean the decor is modern, the room size is on the smaller side but appropriate for urban setting. Have 3 stars for the following reasons: 1. Broken/none functioning lighting fixtures for premium price cost. (Do have a video to show). 2. Inconsistent hot water supply. Stayed on the 4th floor and the hot water was in and out.
Stayed 1 night in Jun 2024

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Beautiful room and easy to check in and out. Right in the middle of all the fun stuff and easy to travel anywhere. We had a rental car and were entirely confused on where to park it overnight, but we managed.
Stayed 1 night in Jun 2024

6/10 Okay

Jay

Liked: Cleanliness, property conditions & facilities
Poor customer service.
The virtual part of this worked against them.
Stayed 2 nights in May 2024

10/10 Excellent

RAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

4/10 Poor

Tristan

Stayed 1 night in May 2024

10/10 Excellent

Gamlet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Gilberto

Stayed 1 night in May 2024

10/10 Excellent

Christine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Omer

Stayed 4 nights in May 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms a small but cozy. Bed was comfortable and room was clean. I liked that check in was all virtual.
Stayed 1 night in Apr 2024

6/10 Okay

Verified traveler

Disliked: Staff & service
Stayed 3 nights in Mar 2024

2/10 Terrible

Amy

Business traveler, Traveled with partner
Disliked: Staff & service, amenities
Castro is great, but if you're doing anything but partying don't stay here. This is a loud party hotel with no staff - literally no staff - so don't expect any service whatsoever. This isn't hyperbole: the hotel operates on an app-based model with no front desk and no on-site staff. You check in via your phone. We asked for 2 extra blankets at 4pm, the person (probably overseas) who was responding told us to look in a cabinet on the first floor. No blankets there so that's it. Around 9pm we get another text response, "We can get you blankets tomorrow." There was a party on the floor above us - good for them, have fun. But of course we can't sleep. We left for another hotel around 11pm, had to fight to not get charged for the next several nights and still got charged for the night we had to leave. They want to make more money by having literally zero staff but hotels don't function with zero staff. This is a non-functional hotel.
Stayed 3 nights in Mar 2024

6/10 Okay

Liza

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location but its contactless entry and with many errors it took us 45 mins to gain access so the process was challenging
Stayed 1 night in Mar 2024

10/10 Excellent

Audel

Stayed 2 nights in Jan 2024

10/10 Excellent

Raymond

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024