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Hotel Casa de Familia de San Cristobal

3.5 star property
Colonial San Cristóbal de las Casas hotel in De La Merced with free parking

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Photo gallery for Hotel Casa de Familia de San Cristobal

Front of property
Terrace/patio
Junior Suite | Living area | 32-inch flat-screen TV with digital channels, TV
Standard Room, 2 Double Beds | Minibar, in-room safe, desk, iron/ironing board
Deluxe Suite | Courtyard view

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Laundry
  • Breakfast available
  • Parking included
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
Av. 5 de Mayo no. 12, esq. c/ Calle 1 de Marzo, San Cristóbal de las Casas, CHIS, 29200
  • Mesoamerican Museum of Jade
    ‪2 min walk‬
  • Plaza 31 de Marzo
    ‪4 min walk‬
  • San Cristóbal de las Casas Cathedral
    ‪4 min walk‬
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪72 min drive‬

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Room options

View all photos for Junior Suite

Junior Suite | Minibar, in-room safe, desk, iron/ironing board

Junior Suite

  • 270 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Minibar, in-room safe, desk, iron/ironing board

Standard Room

  • 182 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite

Deluxe Suite | Minibar, in-room safe, desk, iron/ironing board

Deluxe Suite

  • 270 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds

  • 192 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, iron/ironing board

Superior Room

  • 154 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds | Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Double Beds

  • 210 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

San Cristóbal de las Casas

Located in De La Merced, Hotel Casa de Familia de San Cristobal is adjacent to Mesoamerican Museum of Jade and within a 5-minute walk of other popular sights like Plaza 31 de Marzo. This 3.5-star hotel has 11 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Mesoamerican Museum of Jade - 2 min walk
  • Plaza 31 de Marzo - 4 min walk
  • San Cristóbal de las Casas Cathedral - 4 min walk
  • Ex-Convent of Santo Domingo - 6 min walk
  • Santo Domingo Handicraft Market - 10 min walk

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 72 min drive

Restaurants

  • ‪El Fogon de Jovel - ‬2 min walk
  • ‪Casa de Ahn - ‬2 min walk
  • ‪Tarumba Restaurant - ‬2 min walk
  • ‪Tamales Regionales - ‬1 min walk
  • ‪Restaurante Long Cheng - ‬1 min walk

About this property

Hotel Casa de Familia de San Cristobal

Colonial San Cristóbal de las Casas hotel in De La Merced with free parking
A local mainstay since 1825, Hotel Casa de Familia de San Cristobal offers free WiFi in public areas, a terrace, and laundry facilities. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with tours or tickets, and answer any questions about the accommodations. Additional amenities include a fireplace in the lobby and a garden.
Guests can expect free WiFi and 32-inch flat-screen TVs with digital channels. Minibars, coffee makers, and fans are also available.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Daily English breakfast available 8:00 AM to noon for a fee: MXN 120 per person
  • A restaurant

Restaurants on site

  • Yuria Arte Culinario

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 2 floors
  • Built in 1825
  • Colonial architecture
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Fan
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Cash Breakage deposit: MXN 500 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for English breakfast: approximately MXN 120.00 per person
  • A late check-out fee will be charged

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • There is limited hot water on site.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Casa Familia San Cristóbal San Cristóbal de las Casas
Hotel Casa Familia San Cristóbal
Casa Familia San Cristóbal San Cristóbal de las Casas
Casa Familia San Cristóbal
Hotel Casa Familia San Cristóbal San Cristobal de las Casas
Hotel Casa Familia San Cristóbal
Hotel Hotel Casa de Familia San Cristóbal
Hotel Casa de Familia San Cristóbal San Cristobal de las Casas
Casa Familia San Cristóbal
Casa Familia San Cristóbal San Cristobal de las Casas
Casa Familia San Cristobal

Frequently asked questions

Is a free cancellation option available at Hotel Casa de Familia de San Cristobal?

Hotel Casa de Familia de San Cristobal offers free cancellation on select room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Hotel Casa de Familia de San Cristobal?

As of Feb 28, 2025, prices found for a 1-night stay for 2 adults at Hotel Casa de Familia de San Cristobal on Mar 10, 2025 start from $60.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Hotel Casa de Familia de San Cristobal?

This hotel is situated in De La Merced, just steps from San Cristóbal de las Casas Cathedral and Mesoamerican Museum of Jade, and within a short walk of Plaza 31 de Marzo. You'll also find Ex-Convent of Santo Domingo and Santo Domingo Handicraft Market less than a mile away.

Will I be able to park at Hotel Casa de Familia de San Cristobal?

Yes, uncovered self parking is offered for free at the hotel.

Does Hotel Casa de Familia de San Cristobal include a casino on the premises?

No, Hotel Casa de Familia de San Cristobal doesn't have a casino.

Will I find an indoor pool at Hotel Casa de Familia de San Cristobal?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel Casa de Familia de San Cristobal?

Couples staying at this hotel will appreciate amenities like a minibar as well as a restaurant and a terrace.

Does Hotel Casa de Familia de San Cristobal have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Casa de Familia de San Cristobal have a restaurant with a breakfast menu?

Yes, Hotel Casa de Familia de San Cristobal serves an English breakfast for a surcharge each morning at Yuria Arte Culinario.

Will Hotel Casa de Familia de San Cristobal allow pets to stay for free?

No, pets aren't allowed at Hotel Casa de Familia de San Cristobal.

Are there connecting rooms at Hotel Casa de Familia de San Cristobal?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel Casa de Familia de San Cristobal?

The closest major airport to Hotel Casa de Familia de San Cristobal is Angel Albino Corzo Intl Airport (TGZ), which is about 27.9 mi away.

Are there rooms with balconies at Hotel Casa de Familia de San Cristobal?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden or courtyard views.

Hotel Casa de Familia de San Cristobal Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 160 out of 191 reviews
Rating 8 - Good. 21 out of 191 reviews
Rating 6 - Okay. 6 out of 191 reviews
Rating 4 - Poor. 3 out of 191 reviews
Rating 2 - Terrible. 1 out of 191 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was excellent
Stayed 3 nights in Jul 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Ruth, Encinitas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My friend and I stayed here and had a great stay.
Stayed 4 nights in Mar 2024

10/10 Excellent

Liliana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff and hotel located in walking distance of restaurants and activities in the town
Stayed 5 nights in May 2024

10/10 Excellent

Irineo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the vibe and architecture of the building.
Stayed 6 nights in Mar 2024

10/10 Excellent

Ivana Papandrea Gonzalez

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A
Very nice hotel in excellent location a couple of blocks from the city center. Staff was friendly, grounds were immaculate, and the room was beautiful. We felt so safe that we’d sleep with the sliding door completely open. Would definitely stay here again
Stayed 3 nights in Mar 2024

10/10 Excellent

Azalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó mi estancia en este hotel. El personal de recepción y del restaurante muy amables y servicial. Resolvieron cualquier duda que tuve. Mi habitación siempre muy limpia y con lo necesario, la cama muy cómoda y olía muy bien.
Stayed 7 nights in Dec 2023

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best!
Beautiful place, excellent courtesy.
Stayed 5 nights in Dec 2023

8/10 Good

Tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property. Lovely staff. The only thing is I didn’t realise my bedroom had no window I could see out of. Which is not ideal for long stays of if you plan to work remotely from the room.
Stayed 2 nights in Dec 2023

10/10 Excellent

Salvador

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it, very nice and excellent staff

10/10 Excellent

Violeta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For my wife and I, this Hotel is a great discovery in San Cristobal de las Casas. It is a house that was transformed into a Hotel only in 2019 and then had to close due to the pandemic. . . It is a magnificent European-style house with only 11 rooms. It could very well be classified as a Boutique Hotel. The location is very close to the main square and its surroundings (La Merced neighborhood). When we return to Chiapas, to San Cristobal this will be our first option because it is a place that invites you not to leave it, or to always return.
Stayed 2 nights in Nov 2023

10/10 Excellent

RAUL

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Hilda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved loved this property! Staff is nice and helpful hotel is clean and lovely. 10 out of 10 .

10/10 Excellent

Sarah

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even more beautiful than the online photos. We loved our stay here.
Stayed 5 nights in Nov 2023

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice
Stayed 1 night in Nov 2023

10/10 Excellent

Sandra

Stayed 3 nights in Nov 2023

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really got lucky finding this property. This is one of the prettiest places we've stayed. Everyone was super nice and helpful. It had everything we needed and more. Highly recommend!
Stayed 4 nights in Oct 2023

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, property conditions & facilities
It is beautiful and great service
Stayed 4 nights in Oct 2023

10/10 Excellent

Robert Lockwood

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a charming hotel in the traditional style a few blocks from the main dining and shopping area. The staff was fantastic and the hotel was beautiful. They need to take a planer to some of the doors though because they were difficult to open and shut. The hotel West charming and I will return.
Stayed 4 nights in Jun 2023

6/10 Okay

Cristina, El Paso

Traveled with family
Liked: Cleanliness
Nice hotel, great location but personnel doesn't provide you with right instructions for the tours, also it's super humid and rooms don't have AC units so make sure you ask for an electrical fan to make yourself a lit comfortable.
Stayed 5 nights in May 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Property was awesome. Potable water in the hotel. San Cris is a great destination.
Stayed 4 nights in May 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was comfortable and the staff are SO friendly and helpful. I felt safe and relaxed while there. The downsides: the room I was in got basically zero wifi, and effectively had no windows (a clerestory up top let in a little light but no air), which I find to be a bummer. The upsides: I got incredibly ill while I was staying here (NOT related to the hotel) and I was so well cared for and looked after by everyone, especially the young man who staff s the front desk overnight. I *wish* I had been well enough to take advantage of all the help this team was willing to provide in terms of finding things to do and getting out of town to see the sights. Next time!
Stayed 4 nights in Apr 2023

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly helpful and always very nice to assist us with anything. The hotel is beautiful and the grounds are calming.
Stayed 5 nights in Mar 2023

10/10 Excellent

RAUL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and cozy
Stayed 2 nights in Mar 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had such a wonderful Spanish colonial feel including even the furniture, atmosphere, and architecture…. The staff were very friendly and helpful…. I scheduled several tours and rides from the front desk…. They primarily spoke Spanish, but when I showed them the Google translate app, they immediately downloaded it, and were always ready to converse with me when I had a question….Very close to the center if that’s where you want to be…..
Stayed 8 nights in Mar 2023

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