See all properties

Grand Guadalupe by Inmense

3.0 star property
Hotel with spa services, near San Cristóbal de las Casas Cathedral

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Grand Guadalupe by Inmense

Exterior
Presidential Suite | Bathroom sink
Standard Room | In-room safe, free WiFi, bed sheets
Massages
Exterior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Parking available
    Parking available
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi

Explore the area

Map
Real de Guadalupe No. 172, Barrio de Guadalupe, San Cristóbal de las Casas, CHIS, 29230
  • Guadalupe Church
    3 min walk
  • Na Bolom Cultural Museum
    9 min walk
  • Foro Cultural Kinoki
    12 min walk
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    79 min drive

Book today, save on your next hotel stay

It's that easy when you're a member of Orbitz Rewards. It's free to join!

Room options

View all photos for Suite (Master)

Suite (Master) | In-room safe, free WiFi, bed sheets

Suite (Master)

  • 215 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Standard Room

Standard Room | In-room safe, free WiFi, bed sheets

Standard Room

  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed

View all photos for Junior Suite

Junior Suite | In-room safe, free WiFi, bed sheets

Junior Suite

  • 215 sq ft
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed
Garden
Hacienda Valentino
Pet friendly
Free WiFi
Restaurant
Air conditioning
10.0 out of 10, Exceptional, (16)
The price is $71
per night
$83 total
includes taxes & fees
Nov 28 - Nov 29
Hacienda Valentino

About the neighborhood

San Cristóbal de las Casas

Located in De Guadalupe, Grand Guadalupe by Inmense is adjacent to Guadalupe Church and within a 10-minute stroll of Na Bolom Cultural Museum. This 12-room, 3-star hotel welcomes guests with conveniences like free in-room WiFi, concierge services, and a library.

What's nearby

  • Guadalupe Church - 3 min walk
  • Na Bolom Cultural Museum - 9 min walk
  • San Cristóbal de las Casas Cathedral - 14 min walk
  • Plaza 31 de Marzo - 16 min walk
  • Santo Domingo Handicraft Market - 18 min walk

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 79 min drive

Restaurants

  • ‪Cerveceria Naufragio - ‬4 min walk
  • ‪Pasteleria Candilejas - ‬8 min walk
  • ‪Antojitos la Cheyona - ‬4 min walk
  • ‪Café "Semilla Abundante - ‬1 min walk
  • ‪Yoi Sushi - ‬2 min walk

About this property

Grand Guadalupe by Inmense

Hotel with spa services, near San Cristóbal de las Casas Cathedral
Grand Guadalupe by Inmense features free WiFi in public areas, spa services, and a library. Self parking is offered for MXN 200 per day. The front desk has multilingual staff that can help with concierge services, and offer advice about sights and eateries nearby.
32-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Safes and phones are also standard. Change of towels is available on request.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 200 per day)

Things to do

  • Library

Conveniences

  • Limited-hour front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

More

  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 3 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: MXN 200 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Casa de Guadalupe
Hotel Casa Guadalupe
Grand Guadalupe by Inmense Hotel
Grand Guadalupe by Inmense San Cristóbal de las Casas
Grand Guadalupe by Inmense Hotel San Cristóbal de las Casas

Frequently asked questions

Are free cancellation options available at Grand Guadalupe by Inmense?

Grand Guadalupe by Inmense offers free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What can I see near Grand Guadalupe by Inmense?

This hotel is situated in De Guadalupe within a 10-minute walk of Na Bolom Cultural Museum and Guadalupe Church. You'll also find San Cristóbal de las Casas Cathedral and Café Museo Café less than a mile away.

Is parking available on site at Grand Guadalupe by Inmense?

Yes, parking is offered for MXN 200 per day.

Is a spa located at Grand Guadalupe by Inmense?

Spa services at the hotel include massages.

Does Grand Guadalupe by Inmense include a casino?

No, Grand Guadalupe by Inmense doesn't have a casino.

Will I find an indoor pool at Grand Guadalupe by Inmense?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Grand Guadalupe by Inmense?

Couples staying at this hotel will appreciate amenities like massages and concierge services plus some guestrooms include down comforters.

Are there hot tubs at Grand Guadalupe by Inmense?

No, this hotel doesn't have a spa tub.

Does Grand Guadalupe by Inmense have a restaurant that serves breakfast?

No, Grand Guadalupe by Inmense doesn't have a restaurant that serves breakfast.

Will Grand Guadalupe by Inmense allow pets to stay free of charge?

No, pets aren't allowed at Grand Guadalupe by Inmense.

Does Grand Guadalupe by Inmense have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Grand Guadalupe by Inmense?

The closest major airport to Grand Guadalupe by Inmense is Angel Albino Corzo Intl Airport (TGZ), which is about 28.7 mi away.

Are there rooms with balconies that I can book at Grand Guadalupe by Inmense?

No, there aren't any guestrooms with balconies at Grand Guadalupe by Inmense.

Reviews

8.0

Very Good

Rating 10 - Excellent. 35 out of 69 reviews" "
Rating 8 - Good. 15 out of 69 reviews" "
Rating 6 - Okay. 8 out of 69 reviews" "
Rating 4 - Poor. 3 out of 69 reviews" "
Rating 2 - Terrible. 8 out of 69 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Mariela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice rooms were great and it was close to the Guadalupe basilica
Stayed 1 night in Sep 2021

10/10 Excellent

Agapito

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the feel of the place Location was ideal service is excellent especially the personnel name Oscar very attentive
Stayed 1 night in Nov 2019

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Cesar, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the stuff were excellent . Specially the kitchen staff and front desk were amazing z
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager at Grand Guadalupe transferred us to Las Escaleras, another hotel by Inmense. It was an amazing place...beautiful and right near the center of town.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, clean and comfortable. The staff is amazing. Evelyn and Oscar make you feel at home. They are wonderfully hospitable with great personalities and smiles. The rooms have everything you need. Toiletries are of great quality. Beds are comfortable. The breakfast is delicious beyond words... just can’t say enough of Grand Guadalupe! If you’re staying in San Cristóbal this is most definitely the bestest.
Stayed 2 nights in May 2019

2/10 Terrible

Lina, Vancouver, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel!
The employees of this hotel were very unhelpful. The manager never cared to address the problems with the room such as the lack of hot water, internet and tv service. Furthermore the hotel was very cold and there was not heater. Lastly, the room was extremely noise due to the fact that all the rooms face the street. I would not recommend this hotel!
Stayed 2 nights in Mar 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lousy - and looks are deceiving
Water only worked half the time. Sewage smells. Far from the town center. Very small breakfast. Noisy. The place looks beautiful but looks are deceiving. I wasted my money on this place. Only saving grace was a nice staff but with the inability to change anything for the better.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Chiapas stay...
This boutique hotel was amazing. Colonial meets couture. Staff is extremely friendly and helpful and provided a town map with tourist attractions.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Ni ce Stay.
Our family stayed here for a few days recently and we really liked it. Its a very cute and clean smaller hotel with plenty of charm and wonderful rooms and a fantastic view. The food was good, and the service great. Very helpful people. It also has a place on the roof of the room to kick back and take it all in.

8/10 Good

Kourtney, San Salvador, ES

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel
We enjoyed our stay very much in Casa de Guadalupe. Overall, the staff was very helpful and friendly. It's close to the historic downtown, but still a quiet getaway. Beautiful design, and everything we needed.

8/10 Good

Jill, Cuernavaca Mexico

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful but inconvenient
Over all the hotel is nice ,a restored hacienda, but certain inconveniences made it not as nice as it could have been. We paid more here than anywhere on our 2 month trip and it wasn't the best. The beds were hard as rocks. They said they were brand new and I think they were. They had no cushioning on the top. I felt bruised In the morning. The rooms open to the central courtyard which is the dining room. So forget sleeping in! The car parking was several blocks away and they locked it at all times so if you needed your car you had to get someone to go with you. The central part of the town was quite a truck. They are pet friendly but they charge $250 pesos per night extra. I wish there was a way of knowing up what extra charges exactly apply.

8/10 Good

HUGO JESUS, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Very gentle recepcionists.

2/10 Terrible

leonel Enrique López

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No respetan la reservación previa, no les importa que exijas el cambio. Pagué por una suite y me estaban dando un cuarto chico, nada qué ver con lo solicitado. Nunca dio la cara el gerente. La habitación de arriba, sin energía eléctrica, sin servicio a las habitaciones, sin restaurante y sin estacionamiento.
Stayed 1 night in Oct 2021

6/10 Okay

Sarai

Liked: Staff & service
Decepcionada
Para empezar no tenía servicios de spa, no había restaurante abierto del hotel, la calefacción se hecho a perder, no servía el telefono. El hotel muy bonito pero de nada sirve lo bonito si no tiene ciertos servicios.
Stayed 4 nights in Sep 2021

6/10 Okay

Susana

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Limpieza en baños
Fue bonita solo que la puerta del baño no cerraba, la habitación olía mucho a humedad y el baño, la pared de la regadera tiene hongos.
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Mini halte à San Cristobal
Petit halte dans cet hôtel. Très accueillant et propre. Le wifi ne fonctionnait pas dans nos chambres mais. Nous avions une sorte de petit salon juste devant nos chambre où nous avions le wifi. Pas de petit déjeuner à l’hôtel mais bcp de commerce à proximité le propose
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
No cuenta con estacionamiento, ni restaurant y lo peor pagas por tener una habitación y no te abren cuando quieres llegar a dormir yo y otros huéspedes nos quedamos afuera esperando, tuve que gestionar estancia en otro lugar, solo me sirvió para ir al baño antes de ir a cenar, q bien lo puedo hacer en una gasolinera en lugar de pagar por una habitación, fatal servicio! NO VAYAN!
Stayed 1 night in Jun 2021

10/10 Excellent

Nestor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fue muy complicado realizar el check in
Stayed 1 night in Apr 2021

10/10 Excellent

José Enrique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un excelente hotel
Un hotel al que siempre regresamos, la atención del personal es excelente asi como las instalaciones y su ubicación, simplemente nos encanta
Stayed 1 night in Apr 2021

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
NADA AGRADABLE
El hotel esta bonito, limpio, la atención del personal buena, peroooooooo los cuartos tienen un olor a guardado, viejo muy desagradable, penetrante. El colchon, las sabanas y almohadas nada suaves, no descanse y pase una noche horriblemente desagradable
Stayed 1 night in Jan 2020