Not sure what to start with but as a Hyatt Employee, I'm so glad that I don't work for this hotel and this company! This is my first time staying at the Holiday Inn Express and it'll be the last time!! When I got to the hotel on 3/2 to check in, I noticed 5-6 families on their phones complaining that their reservations got canceled without any notice and were told sorry that nothing could be done. I went ahead to check in and they can't find my reservation either. At this point, I'm very confused!!! The lady working the front desk didn't know what was going on and no Manager was able to assist her. She made a few phone calls to her Manager and no one was able to give her any guidance until one of the customers called the corporate office and they were able to find ways how to accommodate some families. It took us 2 hours to finally get the rooms we needed, and we were late to our daughter's game! On the morning of 3/3, we got down at 6:45 am to grab a quick breakfast before we headed to the Volleyball tournament and got the surprising news that NO Breakfast was available. The excuse was that the Breakfast attendant didn't show up!!! I work in the F&B department at a hotel, and this is beyond unacceptable!! Not sure what kind of Management you have at this property, but clearly no communication and no leadership. I felt very bad for the lady working the afternoon shift on 3/2 but she was put in a very uncomfortable position with no Management to back her up.
Good
Friendly front desk staff. Very comfortable bed. Lot of options for breakfast. We were next to the dining area and could hear the loud squeal of the chairs moving in our room. Would appreciate maybe putting some felt on the bottom of the chairs for easier gliding and noise reduction. The staff assigned to the breakfast area was very unfriendly in manner and disposition. She didn’t respond to any hellos, and would get in the way of guests without any communication. Otherwise, very nice stay, would recommend this place for future visits.
Upon check-in, we were given a room where the door was ajar and bed was unmade. A little disturbing since check-in was past midnight. The next room the key did not open the door, however the friendly desk clerk make sure the next key did operate. After check out my card (which was supposedly only for a $20 temporary hold) was charged four times. With a charge of $105.97 processed through. This room had been prepaid using Orbitz. I am now in the process of getting the money refunded through my credit card company and having to deal with the lengthy process of submitting records, receipts, and multiple phone calls. ALWAYS INSIST ON RECEIPT UPON CHEK-OUT!
Great ! Clean
Everything was good except the bed. The king size mattress must have been from the 80’s and was hard as a rock. I could barely walk the next day when I got out of the bed. I never complain about anywhere I sleep but that was the WORST bed I have ever slept in. Hopefully it was isolated to just that one room.
Nice clean like new room
There was a power outage from 1300 to 2145, on 4/7/2023. No access to rooms, it was cold and raining. We were not offered a credit or anything else.
Within a short walk of Nash Day Hospital, Holiday Inn Express Rocky Mount Sports Center, an IHG Hotel is within a mile (2 km) of Rocky Mt Medical Park. This 126-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.
Free buffet breakfast is offered each morning.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Microwaves, coffee makers, and phones are also standard.
Holiday Inn Express Rocky Mount Sports Center, an IHG Hotel features free WiFi in public areas, a seasonal outdoor pool, and laundry facilities. Free parking is available if you drive. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a TV in a common area, a convenience store, and a picnic area.
Not sure what to start with but as a Hyatt Employee, I'm so glad that I don't work for this hotel and this company! This is my first time staying at the Holiday Inn Express and it'll be the last time!! When I got to the hotel on 3/2 to check in, I noticed 5-6 families on their phones complaining that their reservations got canceled without any notice and were told sorry that nothing could be done. I went ahead to check in and they can't find my reservation either. At this point, I'm very confused!!! The lady working the front desk didn't know what was going on and no Manager was able to assist her. She made a few phone calls to her Manager and no one was able to give her any guidance until one of the customers called the corporate office and they were able to find ways how to accommodate some families. It took us 2 hours to finally get the rooms we needed, and we were late to our daughter's game! On the morning of 3/3, we got down at 6:45 am to grab a quick breakfast before we headed to the Volleyball tournament and got the surprising news that NO Breakfast was available. The excuse was that the Breakfast attendant didn't show up!!! I work in the F&B department at a hotel, and this is beyond unacceptable!! Not sure what kind of Management you have at this property, but clearly no communication and no leadership. I felt very bad for the lady working the afternoon shift on 3/2 but she was put in a very uncomfortable position with no Management to back her up.
Good
Thank you for your review. Please come back and see us soon.
Friendly front desk staff. Very comfortable bed. Lot of options for breakfast. We were next to the dining area and could hear the loud squeal of the chairs moving in our room. Would appreciate maybe putting some felt on the bottom of the chairs for easier gliding and noise reduction. The staff assigned to the breakfast area was very unfriendly in manner and disposition. She didn’t respond to any hellos, and would get in the way of guests without any communication. Otherwise, very nice stay, would recommend this place for future visits.
Thank you for your review. The breakfast lady does not hear very well. I will talk with her about knowing her surroundings.
Thank you for your review. Please come back and see us soon,
Upon check-in, we were given a room where the door was ajar and bed was unmade. A little disturbing since check-in was past midnight. The next room the key did not open the door, however the friendly desk clerk make sure the next key did operate. After check out my card (which was supposedly only for a $20 temporary hold) was charged four times. With a charge of $105.97 processed through. This room had been prepaid using Orbitz. I am now in the process of getting the money refunded through my credit card company and having to deal with the lengthy process of submitting records, receipts, and multiple phone calls. ALWAYS INSIST ON RECEIPT UPON CHEK-OUT!
I hope this message finds you well. I want to start by extending our sincerest apologies for the inconveniences you encountered during your recent stay at our hotel. Your feedback is invaluable to us, and we take it very seriously.I'm truly sorry to hear about the issues you faced upon check-in, especially the condition of the room you were initially assigned. This is certainly not the experience we want our guests to have, and I understand how it must have been unsettling, especially given the late hour.Regarding the billing concerns, I apologize for any confusion and inconvenience caused by the multiple charges. I would like to clarify that for reservations made through third-party websites such as Orbitz, the billing and receipts typically come directly from the booking platform. This process can sometimes lead to confusion, and I understand your frustration.In cases like this, we recommend contacting the booking platform directly for assistance with billing inquiries and obtaining receipts. They can provide you with the necessary documentation and address any billing discrepancies. However, we do understand the importance of providing a smooth and trouble-free experience for our guests, and we will use your feedback to improve our processes and communication in this regard.Again, I apologize for the inconvenience you experienced, and I appreciate your patience and understanding as you work to resolve the issue with your credit card company. If there are any further details or assistance you require, please feel free to reach out to our front desk, and we will do our best to assist you.Thank you for choosing our hotel, and we hope that you might consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.
Great ! Clean
Everything was good except the bed. The king size mattress must have been from the 80’s and was hard as a rock. I could barely walk the next day when I got out of the bed. I never complain about anywhere I sleep but that was the WORST bed I have ever slept in. Hopefully it was isolated to just that one room.
Thank you for choosing to stay at our hotel and for sharing your feedback with us. We sincerely apologize for the discomfort you experienced with the mattress during your recent visit. Your comfort is of utmost importance to us, and we regret that the bed did not meet your expectations.We would like to assure you that all our mattresses are new since our opening last year and are regularly inspected to ensure their quality and comfort. However, we understand that individual preferences may vary when it comes to mattress firmness. We appreciate you bringing this to our attention, and we will certainly pass your feedback along to our brand design team for their review and consideration.Please accept our apologies for any inconvenience caused, and we appreciate your understanding in this matter. We value your feedback as it helps us improve our guests' experiences, and we will strive to make necessary improvements based on your input.We appreciate your business and hope that you will give us another opportunity to provide you with a more comfortable stay in the future.Thank you once again for choosing our hotel, and we look forward to welcoming you back and exceeding your expectations during your further visits here.
Nice clean like new room
Thank you for taking the time to share your feedback on your recent stay at the Holiday Inn Express Rocky Mount - Sports Center. We are delighted to hear that you enjoyed your stay with us and that you found your room to be nice, clean and like new.At our hotel, we strive to provide our guests with the best possible experience, and we are happy to see that we were able to meet your expectations. Our housekeeping team takes pride in ensuring that our rooms are kept clean and well-maintained, so it is always great to receive positive feedback on the cleanliness of our rooms.Thank you again for your wonderful review and for choosing to stay with us. We hope to have the opportunity to welcome you back soon.
There was a power outage from 1300 to 2145, on 4/7/2023. No access to rooms, it was cold and raining. We were not offered a credit or anything else.
We would like to extend our sincere apologies for the inconvenience caused during your recent stay at our hotel. We understand how frustrating it can be to experience a power outage, particularly during inclement weather.While we cannot control power outages, we do strive to minimize the impact on our guests and provide them with a comfortable and satisfactory experience. We apologize that this was not the case during your stay.We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable visit.
Thank you for taking the time to share your recent experience with us at our hotel. We sincerely apologize for the inconveniences you encountered during your stay, as this is certainly not the level of service we strive to provide.We understand the frustration caused by the unexpected reservation issues and the lack of communication from our team regarding the situation. Please know that we take your feedback seriously, and we will address these concerns with our management team to ensure better coordination and support in similar circumstances moving forward.Regarding the breakfast service, we deeply regret that it did not meet your expectations. The absence of our breakfast attendant was not foreseen, and we are implementing measures to prevent such occurrences in the future. Your feedback regarding this matter is invaluable as we continue to improve our services.We sincerely apologize for any inconvenience or stress caused during your daughter's volleyball tournament. We appreciate your understanding and patience as we work to rectify these issues.We hope you will reconsider staying with us again in the future, allowing us the opportunity to provide you with the exceptional experience you deserve.